The Intent Engine analyzes every conversation in real-time—detecting purchase signals, hesitation, urgency, and sentiment. Your team sees intelligence. Your visitor just has a great conversation.
Someone asking about your return policy three times isn’t curious. They’re hesitant.
Someone mentioning ‘my mom’ and ‘Christmas’ isn’t making small talk. They’re gift shopping with a deadline.
Traditional chatbots match keywords. SVA reads between the lines.
20 intent patterns in the catalog: appointment requests, quote inquiries, complaint escalations, partnership proposals, and more. Each tuned to recognize how real people actually talk—not how you wish they’d fill out a form.
Positive, negative, neutral—tracked throughout the conversation. Frustration detected? Route to a human. Excitement building? Don’t interrupt the momentum.
Budget indicators, timeline detection, urgency markers. SVA calculates purchase probability in real-time and adjusts recommendations accordingly.
The visitor never sees the analysis. No ‘I sense you’re frustrated’ creepiness. SVA acts on intent—routing, recommending, collecting—without announcing what it knows.
Every conversation enriches your CRM with actionable data.
