Need help? Talk to Fred. The chatbot that listens.
Get Fred
Login

Fred for Healthcare & Medical

HIPAA-compliant voice assistant that never diagnoses, never prescribes, and always escalates to licensed professionals.

See How Fred Works
Healthcare/Medical
Dental Services
Pharmacy & Pharmaceutical
Skilled Nursing & Home Health

Healthcare/Medical

What Fred Won't Do

  • Transfer conversation to Emergency Services (911)
  • Diagnose medical conditions
  • Prescribe medications or treatments
  • Override physician recommendations
  • Access patient medical records
  • Provide personalized medical advice

What Fred Can Do

  • Answer general health questions (symptoms, procedures, services)
  • Provide clinic hours, locations, and directions
  • Share general wait time information
  • Explain common medical procedures and what to expect
  • Capture contact info and request callback from care team
  • Direct to self-serve appointment booking portal

Escalation Triggers

  • Emergency symptoms (chest pain, difficulty breathing) → Advises to call 911 immediately. Can create alert to care team
  • Medication questions → Capture info, request pharmacist callback
  • Diagnosis requests → Capture info, request provider callback
  • Treatment plan inquiries → Capture info, request care team callback
  • Mental health crises → Advises to call 988 Suicide & Crisis Lifeline

“This is not medical advice. Always consult your healthcare provider for diagnosis, treatment, or medical concerns.”

Get Started with Fred
See Case Studies

Dental Services

What Fred Won't Do

  • Diagnose dental conditions
  • Recommend specific treatments
  • Prescribe medications
  • Access patient dental records

What Fred Can Do

  • Answer general dental care questions
  • Explain common dental procedures
  • Provide office hours and location
  • Share oral health tips and resources
  • Capture contact info and request dentist callback
  • Direct to self-serve appointment booking portal

Escalation Triggers

  • Dental emergencies or severe pain → Capture info, request emergency callback
  • Treatment questions → Capture info, request dentist callback
  • Billing questions → Direct to billing department contact info

“For diagnosis or treatment, please visit your dentist.”

Get Started with Fred
See Case Studies

Pharmacy & Pharmaceutical

What Fred Won't Do

  • Refill prescriptions directly
  • Transfer prescriptions
  • Provide medication dosing advice
  • Substitute or recommend medications
  • Access prescription records

What Fred Can Do

  • Answer general medication questions (side effects, storage, etc.)
  • Provide pharmacy hours and location
  • Explain general refill process
  • Share medication safety information
  • Capture contact info and request pharmacist callback
  • Direct to self-serve prescription refill portal

Escalation Triggers

  • Adverse reactions → Advises to call 911 immediately. Can create alert to care team
  • Controlled substance requests → Capture info, route notifications to pharmacist
  • Prescription modifications → Capture info, request pharmacist callback
  • Drug interaction concerns → Capture info, request pharmacist callback

“Licensed pharmacists handle all prescription requests and medical advice.”

Get Started with Fred
See Case Studies

Skilled Nursing & Home Health

What Fred Won't Do

  • Modify care plans or medications
  • Alter staffing assignments
  • Make clinical decisions
  • Access resident medical records
  • Answer account-specific billing questions

What Fred Can Do

  • Answer general questions about services and policies
  • Provide facility information and visiting hours
  • Explain general billing and insurance processes
  • Share resources for families
  • Capture contact info and request care team callback
  • Direct to appropriate department contact info

Escalation Triggers

  • Safety emergencies or health crises → Advises to call 911 immediately. Can create alert to care team
  • Clinical concerns → Capture info, request nurse callback
  • Account-specific billing → Capture info, request billing callback
  • Care plan questions → Capture info, request care coordinator callback

“Resident-specific care is managed by licensed nursing teams. Emergencies should be directed to 911 or the on-call clinician.”

Get Started with Fred
See Case Studies

Ready to deploy Fred for Healthcare?

HIPAA-compliant AI that protects your practice and your patients.

See Pricing
Learn How It Works