Fred for behavioral health.
Help people reach care, book intakes, and route a crisis to the right place fast around the clock, an AI agent that lowers the barrier to the first call and never acts as a therapist or handles a crisis alone.
Lower the barrier. Route the crisis.
Reaching out is the hardest step, and it rarely happens at 9 to 5. Fred answers with warmth, explains how to start, and books the intake, while anything that signals crisis or self-harm is escalated to 988 and your team instantly. Fred never plays therapist, and it never tries to manage a crisis on its own.
What Fred does
- Answers services, modalities, and telehealth options
- Books intakes and appointments
- Routes crisis and self-harm language to 988 and your team
- Captures referrals and new-client information
When Fred hands off to you
- A crisis, self-harm, or safety risk
- Clinical questions, assessment, or therapy
- Medication questions
- Anyone who needs a clinician now
What Fred won’t do
- Act as a counselor or give therapy over chat
- Diagnose or assess risk on its own
- Minimize a crisis or delay escalation
Pre-configured for behavioral health: therapy, counseling, psychiatry intake, and telehealth; appointments and referrals, with crisis routing always on.
Reaching out is the hardest step. Fred makes it easier.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Every behavioral health deployment runs the Healthcare & Med Spa pack. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.healthcare
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| hc-emergency-911 | ESCALATE | S4 | input | This sounds like a medical emergency. Please call 911 immediately. I'm alerting the care team now. | contains: chest pain, can't breathe, difficulty breathing +49 |
| hc-no-diagnosis | ESCALATE | S4 | input | I can't evaluate symptoms or diagnose conditions — that requires a clinical examination. Let me capture your information so a member of our care team can follow up with you. If this feels urgent, please call our office directly… | contains: diagnose, what do I have, is this cancer +33 |
| hc-no-prescription | ESCALATE | S4 | input | Medication decisions require your care provider. Let me capture your information so our clinical team can follow up with you about your prescription needs. | contains: prescribe, prescribe me, write me a prescription +33 |
| hc-no-personalized-advice | ESCALATE | S3 | input | I can share general health information, but personalized medical advice requires your care provider. Let me capture your information so our clinical team can follow up with you. | contains: what should I do about my, advice for my condition, is this normal for me +26 |
| hc-age-gate | CLARIFY | S3 | input | Some cosmetic and medical spa treatments have minimum age requirements. Can you confirm you are 18 or older? | contains: botox, fillers, lip fillers +44 |
| hc-billing-escalate | ESCALATE | S3 | input | Billing and insurance questions are handled by our billing team to ensure accuracy and privacy. Let me capture your information so they can follow up with you directly. | contains: my bill, my statement, insurance claim +48 |
| hc-phi-redact | REDACT | S3 | input | I've removed protected health information to keep your data secure. We only collect what's needed to connect you with the right care team. | contains: lab result, lab results, blood test results +41 |
| hc-off-label-warning | DISCLAIMER | S2 | output | contains: treatment results, procedure results, clinical results +22 | |
| hc-no-referral-inducement | DENY | S4 | output | I can share general information about our services and help you schedule. For referrals to specialists or other providers, your care team can help coordinate based on your clinical needs. | contains: we'll refer you to our, our partner doctor, our affiliated +19 |
| hc-emtala-compliance | DENY | S4 | output | If you're experiencing a medical emergency, come to our emergency department or call 911 right away. Emergency care is provided regardless of insurance or ability to pay. | contains: insurance before emergency, need insurance to be seen, verify insurance before +11 |
| hc-telehealth-boundary | ESCALATE | S3 | input | This chat isn't a telehealth visit and I can't provide clinical assessments here. If you'd like a virtual appointment with a provider, let me help you schedule one through our telehealth service. | contains: telehealth visit, telemedicine visit, virtual visit +21 |
| hc-results-disclaimer | DISCLAIMER | S2 | output | contains: before and after, dramatic results, amazing results +19 | |
| hc-informed-consent-boundary | ESCALATE | S3 | input | Informed consent and detailed risk discussions are an important part of your care that happens directly with your provider. Let me help you schedule a consultation so your care team can walk you through everything. | contains: sign consent, consent form, sign the form +23 |
| hc-no-outcome-guarantees | DENY | S3 | output | Treatment outcomes depend on individual factors that your care team will discuss with you during your consultation. I can share general information about what to expect. | contains: guaranteed to work, guarantee the results, will fix your +17 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never diagnoses conditions or interprets symptoms, that needs a clinical exam
- Never prescribes, adjusts, or refills medication
- Routes medical emergencies to 911 and your care team instantly
- Redacts protected health information and never guarantees an outcome
Your custom rules
Layered on top of the pack, unique to your practice. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your practice
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor asks about a specific provider
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules (HIPAA-aware), and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The ready-to-start intake and the insurance-cleared referral get called before the general question, so your team works the highest-value lead first instead of guessing.
Behavioral health questions.
How does Fred handle someone in crisis?
Fred is built to take this seriously. It recognizes crisis and self-harm language, surfaces the 988 Suicide & Crisis Lifeline, and escalates to your team immediately. It never tries to manage a crisis on its own or delay getting help. See how crisis handling works.
Is Fred a therapist?
No. Fred does not provide counseling, therapy, or clinical assessment. It helps people understand your services and book an intake, then hands off to your clinicians.
Can people reach you after hours?
Yes. Fred answers around the clock so the first step toward care can happen any time, and books intakes that land with your team the next business day.
How is sensitive information protected?
Fred redacts protected health information and collects only what’s needed to connect the person with the right care, then routes it through proper channels.
Help every patient reach care. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.