Fred for dental.
Book cleanings and route emergencies, answer the insurance and cosmetic questions, and get patients scheduled around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every call, captured and routed.
A filling cracks over the weekend and the pain is real, right when the office is closed. Fred answers, recognizes a dental emergency, and gets your team alerted, while cleanings, new-patient visits, and cosmetic consults get booked without tying up your front desk.
What Fred does
- Answers hours, services, and insurance accepted
- Books cleanings, new-patient visits, and cosmetic consults
- Routes severe pain, swelling, and trauma fast
- Captures records and new-patient information
When Fred hands off to you
- A dental emergency
- Diagnosis or treatment-plan questions
- Billing, insurance, and records requests
- Anyone asking to speak with the dentist
What Fred won’t do
- Diagnose a cavity or infection
- Recommend a crown, extraction, or root canal
- Prescribe medication for a toothache
Pre-configured for dental: cleanings, exams, cosmetic (whitening, veneers, Invisalign), and emergencies; appointments and intake.
Tooth pain at midnight. Fred routes it.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every dental deployment runs the Dental Services pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.dental
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| dent-emergency-escalate | ESCALATE | S4 | input | This sounds like a dental emergency. If there's severe swelling affecting breathing or swallowing, call 911. Otherwise, let me connect you with our dental team right away. | contains: severe dental pain, bleeding won't stop, jaw swelling +13 |
| dent-no-diagnosis | ESCALATE | S3 | input | Dental conditions need a clinical exam for accurate diagnosis. Let me get you scheduled with the dentist so they can take a proper look. | contains: do I have a cavity, my tooth is infected, do I need a root canal +13 |
| dent-no-treatment-plan | DENY | S3 | output | Only your dental care team can create or recommend treatment plans after a clinical exam. Let me help you schedule an appointment. | contains: your treatment plan is, you need a crown, should extract +11 |
| dent-no-prescribe | ESCALATE | S3 | input | Medication decisions require a dentist's evaluation. Let me schedule you for an appointment so the dentist can assess your situation and prescribe appropriately if needed. | contains: prescribe something for my tooth, what medication for my toothache, antibiotics for my tooth +10 |
| dent-no-records | ESCALATE | S3 | input | I can't access patient records here. Let me connect you with our front desk team who can help with your records request securely. | contains: my dental records, patient records, treatment history +11 |
| dent-billing-escalate | ESCALATE | S2 | input | Billing and insurance questions are handled by our billing team. Let me capture your info so they can follow up with you. | contains: my bill, insurance claim, payment plan +15 |
| dent-cosmetic-escalate | ESCALATE | S2 | input | We'd love to help you explore your cosmetic options. Let me connect you with our cosmetic coordinator to set up a consultation. | contains: teeth whitening, veneers consultation, cosmetic dentistry +13 |
| dent-appointment-escalate | ESCALATE | S2 | input | Let me help you get scheduled. I'll connect you with our front desk team to find a time that works for you. | contains: schedule an appointment, book a cleaning, new patient appointment +12 |
| dent-disclaimer | DISCLAIMER | S2 | output | contains: tooth, dentist, cavity +12 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not diagnose a cavity, infection, or the need for a procedure
- Do not builds or recommends a treatment plan, that needs a clinical exam
- Do not prescribe medication for a toothache
- Configure routing for severe pain, swelling, or trauma to the dental team or 911 right away. Check receipt and follow-up.
Your custom rules
Layered on top of the pack, unique to your practice. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your practice
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor asks about a specific provider
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules (HIPAA-aware), and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Dental questions.
Will Fred diagnose a dental problem?
No. Dental conditions need a clinical exam. Fred won’t diagnose a cavity or infection or tell a patient they need a specific procedure, it books the visit so the dentist can take a proper look.
What happens with a dental emergency?
Configure recognized emergency patterns to display your approved care instructions and request team attention. Detection and notification can fail. For immediate danger, contact emergency services or a qualified care provider directly; do not wait for this chat.
Can Fred build a treatment plan or prescribe?
No. Treatment plans and medication decisions come from your dental team after an exam. Fred captures the request and gets the patient scheduled.
Does it handle cosmetic and insurance questions?
Yes. Fred books cosmetic consults (whitening, veneers, Invisalign) and shares which plans you accept, routing specific billing questions to your team.
Book every patient. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.