Fred for pharmacy.
Answer hours and service questions, screen vaccines, and route every prescription to a pharmacist around the clock, an AI agent that handles the front-of-house and never refills, doses, or advises on medication itself.
Answer the question. Route it to a pharmacist.
The phone never stops: hours, transfers, vaccines, “is there a generic.” Fred answers the front-of-house questions and frees your staff, but anything clinical, refills, dosing, interactions, controlled substances, goes straight to a licensed pharmacist. Fred never touches a prescription itself.
What Fred does
- Answers hours, services, and what you carry
- Explains the transfer process and captures requests
- Screens vaccine eligibility to a pharmacist and books it
- Routes generic and cost questions to a pharmacist
When Fred hands off to you
- Overdose, allergic reaction, or urgent symptoms
- Refills, transfers, and controlled-substance requests
- Dosing, interaction, and substitution questions
- Anyone needing a pharmacist
What Fred won’t do
- Refill, transfer, or dispense a prescription
- Give dosing or medication advice
- Recommend switching medications
Pre-configured for pharmacy: retail and compounding, vaccines, transfers, and generic and cost questions; every clinical item routed to a licensed pharmacist.
Script questions never stop. Fred routes them right.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Every pharmacy deployment runs the Pharmacy & Pharmaceutical pack. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.pharmacy
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| rx-emergency-escalate | ESCALATE | S4 | input | This sounds urgent. Contact emergency services or seek immediate medical care. I'll notify a licensed pharmacist. | contains: overdose, allergic reaction, breathing problem +10 |
| rx-no-prescription-handling | ESCALATE | S4 | input | I'm not able to refill, transfer, or dispense prescriptions. Let me capture your info so a licensed pharmacist can follow up with you. | contains: refill my prescription, transfer my prescription, fill my script +6 |
| rx-controlled-substance-escalate | ESCALATE | S3 | input | Controlled substance prescriptions require specific pharmacist handling and verification. Let me connect you with a licensed pharmacist who can assist. | contains: controlled substance refill, refill my Adderall, refill my Xanax +11 |
| rx-no-clinical-substitution | DENY | S3 | input | I can't recommend medication changes. Your prescribing provider can evaluate alternatives based on your medical history. | contains: recommend a medication, what should I take instead, switch my medication +4 |
| rx-no-dosing-advice | DENY | S3 | output | I can't provide dosing or medication advice. Speak with a licensed pharmacist or your prescribing clinician. | contains: take [number] mg, [number] mg daily, every [number] hours +6 |
| rx-interaction-escalate | ESCALATE | S3 | input | Drug interactions are important to get right. Let me capture your info so a licensed pharmacist can review this with you. | contains: drug interaction, can I take this with, mixing medications +8 |
| rx-compounding-escalate | ESCALATE | S2 | input | Compounding requires specialized pharmacist consultation to ensure safety and compliance. Let me connect you with our compounding pharmacist. | contains: compounding, compounded medication, custom formulation +7 |
| rx-vaccine-screening-escalate | ESCALATE | S2 | input | Vaccinations require a brief eligibility screening by a licensed pharmacist. Let me connect you with a pharmacist to get you scheduled. | contains: get vaccinated, schedule my vaccine, get my flu shot +8 |
| rx-no-records-access | ESCALATE | S3 | input | I can't access prescription records directly, but let me connect you with a pharmacist who can look into that for you. | contains: my prescription history, prescription records, what am I taking +7 |
| rx-generic-alternatives-escalate | ESCALATE | S2 | input | Great question. Let me connect you with a pharmacist who can review lower-cost options, generic availability, and any copay assistance programs. | contains: cheaper alternative, generic alternative, generic version +8 |
| rx-disclaimer | DISCLAIMER | S2 | output | contains: medication, pharmacy, drug +3 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never refills, transfers, or dispenses a prescription, a licensed pharmacist does
- Never gives dosing advice or recommends switching medications
- Never handles controlled substances without pharmacist verification
- Routes overdose, allergic-reaction, and interaction questions to a pharmacist
Your custom rules
Layered on top of the pack, unique to your practice. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your practice
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor asks about a specific provider
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules (HIPAA-aware), and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The transfer-in patient and the vaccine clinic get prioritized over the general question, so your pharmacist’s time goes to the highest-value lead first instead of guessing.
Pharmacy questions.
Can Fred refill or transfer a prescription?
No. Fred can’t refill, transfer, or dispense prescriptions. It captures the request and routes it to a licensed pharmacist to handle.
Will Fred give dosing or medication advice?
No. Dosing, interactions, and substitutions go to a licensed pharmacist or the prescribing clinician. Fred won’t advise on medication itself.
What about an overdose or reaction?
Fred recognizes urgent language, tells the person to seek immediate medical care, and notifies a pharmacist rather than trying to help over chat.
Can it handle vaccines and generics?
Fred screens vaccine eligibility to a pharmacist and books it, and routes generic-availability and cost-assistance questions to a pharmacist.
Answer the front desk. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.