Fred for veterinary.
Book appointments and route emergencies, answer the new-client questions, and protect the chart around the clock, an AI agent that fills the schedule and never diagnoses your pet or prescribes.
Every call, captured and routed.
A worried owner notices their dog isn’t right and reaches out after hours. Fred answers, recognizes a possible emergency and points them to urgent care fast, while wellness visits, dentals, and new clients get booked without tying up your front desk.
What Fred does
- Answers hours, services, and what you treat
- Books wellness, sick visits, dentals, and surgery consults
- Routes pet emergencies and suspected abuse to your team
- Sends refill requests to the clinic and captures new clients
When Fred hands off to you
- A pet emergency or suspected abuse
- Diagnosis or medication questions
- Records requests and complaints
- Anyone asking to speak with the vet
What Fred won’t do
- Diagnose your pet or recommend medication
- Prescribe controlled substances without a valid relationship
- Refill without the clinic checking the chart
Pre-configured for veterinary: wellness, sick visits, dentistry, and surgery; new-client intake, with refills routed to the clinic.
Something’s wrong with the dog. Fred gets you in.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Every veterinary deployment runs the Veterinary Services pack. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.veterinary
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| vet-emergency | ESCALATE | S4 | input | This sounds like it could be an emergency. If your pet is in immediate distress, please call your nearest emergency veterinary clinic right now — don't wait. I'm also alerting our team. For after-hours emergencies, most areas h… | contains: pet emergency, bleeding won't stop, not breathing +23 |
| vet-abuse-escalate | ESCALATE | S4 | input | I take this seriously. Let me connect you with our team immediately — veterinary professionals are mandatory reporters for suspected animal abuse in many states. If an animal is in immediate danger, you can also contact local a… | contains: animal abuse, animal cruelty, someone is hurting +11 |
| vet-no-diagnosis | DENY | S3 | input | I'm not able to diagnose conditions or recommend specific medications — that requires a veterinarian who can examine your pet. What I can do is share general information about symptoms and conditions, or help you get an appoint… | contains: diagnose my pet, diagnose my dog, diagnose my cat +14 |
| vet-no-controlled-substance | DENY | S3 | input | Controlled substances require a valid veterinarian-client-patient relationship (VCPR) and can only be prescribed by a licensed veterinarian after an examination. I can help you schedule an appointment, or if your pet needs a re… | contains: tramadol for my pet, gabapentin for my pet, phenobarbital for my pet +14 |
| vet-no-record-access | ESCALATE | S3 | input | Let me connect you with our clinic staff — they can pull up your pet's records and get you what you need. Records requests usually just take a few minutes. | contains: access medical records, see my pet's records, get my pet's records +13 |
| vet-refill-escalate | ESCALATE | S3 | input | Prescription refills need to go through our veterinary team — they'll check your pet's records and make sure the medication and dosage are still appropriate. Let me connect you with the clinic. | contains: refill prescription, need a refill, ran out of medication +9 |
| vet-complaint-escalate | ESCALATE | S2 | input | I'm so sorry you're going through this. Let me connect you with our practice manager right away — they can review what happened and address your concerns directly. If you feel a formal complaint is warranted, your state veterin… | contains: file a complaint, speak to the vet, speak to a manager +17 |
| vet-appointment-escalate | ESCALATE | S2 | input | Let me get you connected with our front desk — they can check availability and get your pet scheduled. If you're a new client, they'll walk you through what to bring for the first visit. | contains: schedule an appointment, book an appointment, make an appointment +28 |
| vet-info-disclaimer | DISCLAIMER | S2 | output | contains: advice, treatment, symptoms +12 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never diagnoses your pet or recommends medication, that needs a veterinarian
- Never prescribes controlled substances without a valid vet-client-patient relationship
- Routes pet emergencies and suspected abuse to your team immediately
- Never refills a prescription without the clinic checking the chart
Your custom rules
Layered on top of the pack, unique to your practice. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your practice
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor asks about a specific provider
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules (HIPAA-aware), and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The new client and the surgery consult get called before the general question, so your team works the highest-value lead first instead of guessing.
Veterinary questions.
Will Fred diagnose my pet?
No. Diagnosing and recommending medication requires a veterinarian who can examine your pet. Fred shares general information and books the appointment.
What happens in a pet emergency?
Fred recognizes emergency language, points the owner to your nearest emergency clinic right away, and alerts your team. Suspected abuse is escalated immediately, too.
Can Fred refill my pet’s medication?
Refills go through your veterinary team so they can check the chart and confirm the medication is still appropriate. Fred routes the request to the clinic.
Does it handle new clients?
Yes. Fred captures new-client information and books the first visit, and your front desk gets what they need before the appointment.
Book every patient. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.