Fred for senior care & home health.
Answer family questions, route care concerns to staff, and guide admissions around the clock, an AI agent that supports families and never makes a clinical or care-plan decision.
Support the family. Route to the care team.
Families research care during a hard, emotional stretch, often late at night. Fred answers what you offer and how admission works, and captures the inquiry, while anything that signals a safety concern, a fall, a medication error, suspected neglect, is escalated to staff instantly. Fred never makes a clinical call.
What Fred does
- Answers services, availability, and what to expect
- Guides families through the admissions process
- Routes safety concerns to staff instantly
- Connects families to the care team and captures inquiries
When Fred hands off to you
- A safety emergency or suspected abuse or neglect
- Clinical or care-plan changes
- Resident records, status, or billing
- Anyone needing the care team
What Fred won’t do
- Make or change clinical or care-plan decisions
- Share resident records or status without authorization
- Guess at a family member’s condition
Pre-configured for senior care: skilled nursing, assisted living, and home health; admissions, family questions, and care-coordination routing.
Choosing care is heavy. Fred guides the first step.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Every senior care and home health deployment runs the Skilled Nursing & Home Health pack. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.skilled-nursing
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| sn-safety-escalate | ESCALATE | S4 | input | I'm alerting the care team immediately. If this is a life-threatening emergency, call 911 right now. If you suspect abuse or neglect, you can also contact the state ombudsman or adult protective services. | contains: abuse, neglect, fell +21 |
| sn-no-clinical-decisions | DENY | S3 | output | Clinical decisions are made by your licensed care team. I'll connect you with the appropriate clinician to discuss any changes. | contains: change treatment, adjust therapy, clinical decision +13 |
| sn-no-care-plan-changes | ESCALATE | S3 | input | Care plan changes go through the interdisciplinary care team and require clinical evaluation. Let me capture your request so the care coordinator can follow up with you. | contains: change care plan, adjust medication, update visit schedule +14 |
| sn-no-records | ESCALATE | S3 | input | Resident records require authorized access through proper channels. Let me connect you with the appropriate staff who can assist with your records request. | contains: medical records, resident chart, care notes +14 |
| sn-medication-event-escalate | ESCALATE | S3 | input | Medication concerns require immediate clinical attention. I'm alerting the nursing team right now. If there's a medical emergency, call 911. | contains: wrong medication, medication error, gave the wrong pill +11 |
| sn-billing-escalate | ESCALATE | S2 | input | Billing and insurance questions are handled by our billing team. Let me capture your info so they can follow up with you. | contains: my bill, insurance, payment +15 |
| sn-family-status-escalate | ESCALATE | S2 | input | I understand you want an update on your family member. Let me connect you with the care team who can share the latest information. | contains: how is my mother doing, how is my father doing, update on my parent +14 |
| sn-admission-escalate | ESCALATE | S2 | input | We'd be glad to discuss care options for your family member. Let me connect you with our admissions team who can walk you through availability, services, and next steps. | contains: admit my parent, looking for a nursing home, need skilled nursing care +15 |
| sn-disclaimer | DISCLAIMER | S2 | output | contains: resident, patient, care plan +13 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never makes or changes clinical or care-plan decisions, the care team does
- Routes suspected abuse, neglect, falls, and medication errors to staff instantly
- Never shares resident records or status without authorized channels
- Connects families to the care team for real updates, never guesses
Your custom rules
Layered on top of the pack, unique to your practice. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your practice
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor asks about a specific provider
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules (HIPAA-aware), and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The ready-to-admit family and the home-health inquiry get called before the general question, so your admissions team works the highest-value lead first instead of guessing.
Senior care questions.
Will Fred make care decisions?
No. Clinical and care-plan decisions are made by your licensed care team. Fred routes any request for a change to the right clinician or coordinator.
What happens with a safety concern?
Fred takes it seriously. Falls, medication errors, and suspected abuse or neglect are escalated to staff immediately, and it points to 911 or the state ombudsman when appropriate.
Can Fred give a family an update on their loved one?
No. Fred won’t share resident records or status without authorization. It connects the family with the care team who can share the latest safely.
Does it help with admissions?
Yes. Fred walks families through services and availability and captures admissions inquiries so your team can follow up with next steps.
Guide every family. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.