Fred for medical practices.
Answer patients day and night, book and route to your front desk, and handle records through configured workflows. Fred is designed not to diagnose, prescribe, or improvise a medical answer.
Answer the patient. Never cross the line.
Patients ask at all hours: what you treat, what you accept, when you can be seen. The practice that answers books the visit. But an AI that improvises a medical answer is a liability no practice can carry. Fred answers what it should, books the appointment, and refuses to diagnose or prescribe. Configured checks have detection limits; test them and monitor the results.
What Fred does
- Answers hours, location, services, and what you treat
- Books, confirms, and reschedules appointments
- Surfaces 911 guidance and supports care-team escalation for configured emergency patterns
- Captures new-patient information securely
When Fred hands off to you
- A medical emergency or worrying symptoms
- Diagnosis, treatment, or prescription requests
- Billing and insurance claims
- Anyone asking to speak with a clinician
What Fred won’t do
- Diagnose, interpret symptoms, or guess what’s wrong
- Prescribe, refill, or adjust medication
- Handle protected health information loosely
Pre-configured for medical practices: primary care, family medicine, clinics, and multi-provider groups; appointments, new-patient intake, and general questions.
The question comes in at 2am. Fred answers.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every medical practice deployment runs the Healthcare & Med Spa pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.healthcare
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| hc-emergency-911 | ESCALATE | S4 | input | This sounds like a medical emergency. Please call 911 immediately. Contact your care team directly. Do not wait for a reply here. | contains: chest pain, can't breathe, difficulty breathing +49 |
| hc-no-diagnosis | ESCALATE | S4 | input | I can't evaluate symptoms or diagnose conditions — that requires a clinical examination. Let me capture your information so a member of our care team can follow up with you. If this feels urgent, please call our office directly… | contains: diagnose, what do I have, is this cancer +33 |
| hc-no-prescription | ESCALATE | S4 | input | Medication decisions require your care provider. Let me capture your information so our clinical team can follow up with you about your prescription needs. | contains: prescribe, prescribe me, write me a prescription +33 |
| hc-no-personalized-advice | ESCALATE | S3 | input | I can share general health information, but personalized medical advice requires your care provider. Let me capture your information so our clinical team can follow up with you. | contains: what should I do about my, advice for my condition, is this normal for me +26 |
| hc-age-gate | CLARIFY | S3 | input | Some cosmetic and medical spa treatments have minimum age requirements. Can you confirm you are 18 or older? | contains: botox, fillers, lip fillers +44 |
| hc-billing-escalate | ESCALATE | S3 | input | Billing and insurance questions are handled by our billing team to ensure accuracy and privacy. Let me capture your information so they can follow up with you directly. | contains: my bill, my statement, insurance claim +48 |
| hc-phi-redact | REDACT | S3 | input | Please avoid sharing sensitive health information in this chat. Use the secure channel provided by your care team. | contains: lab result, lab results, blood test results +41 |
| hc-off-label-warning | DISCLAIMER | S2 | output | contains: treatment results, procedure results, clinical results +22 | |
| hc-no-referral-inducement | DENY | S4 | output | I can share general information about our services and help you schedule. For referrals to specialists or other providers, your care team can help coordinate based on your clinical needs. | contains: we'll refer you to our, our partner doctor, our affiliated +19 |
| hc-emtala-compliance | DENY | S4 | output | If you're experiencing a medical emergency, contact local emergency services right away. Do not wait for a response in this chat. | contains: insurance before emergency, need insurance to be seen, verify insurance before +11 |
| hc-telehealth-boundary | ESCALATE | S3 | input | This chat isn't a telehealth visit and I can't provide clinical assessments here. If you'd like a virtual appointment with a provider, let me help you schedule one through our telehealth service. | contains: telehealth visit, telemedicine visit, virtual visit +21 |
| hc-results-disclaimer | DISCLAIMER | S2 | output | contains: before and after, dramatic results, amazing results +19 | |
| hc-informed-consent-boundary | ESCALATE | S3 | input | Informed consent and detailed risk discussions are an important part of your care that happens directly with your provider. Let me help you schedule a consultation so your care team can walk you through everything. | contains: sign consent, consent form, sign the form +23 |
| hc-no-outcome-guarantees | DENY | S3 | output | Treatment outcomes depend on individual factors that your care team will discuss with you during your consultation. I can share general information about what to expect. | contains: guaranteed to work, guarantee the results, will fix your +17 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not diagnose conditions or interpret symptoms, that needs a clinical exam
- Do not prescribe, adjust, or refill medication
- Is designed to surface 911 guidance and trigger a configured care-team escalation for detected emergency language
- Configure supported redaction patterns for health information; do not promise complete detection or a treatment outcome
Your custom rules
Layered on top of the pack, unique to your practice. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your practice
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor asks about a specific provider
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules (HIPAA-aware), and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Medical practice questions.
Will Fred give medical advice or diagnose?
No. Fred shares general information only. It won’t evaluate symptoms, diagnose conditions, or recommend treatment, those require your clinical team. It captures the details and routes the patient.
What happens in an emergency?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
How does Fred handle private health information?
Configure supported redaction and routing for your deployment, and review what information you collect and where it goes. Automated detection can miss sensitive information. Direct clinical details, records and billing requests to your team’s approved channels.
Can Fred prescribe or refill medication?
No. Medication decisions require your provider. Fred captures the request and connects the patient with your clinical team.
Answer every patient. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.