Fred for med spas.
Book consults and treatments, answer the Botox-and-filler questions, screen for age, and qualify high-value packages around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every consult, captured and routed.
Someone scrolls to your injectables page at midnight and wants to know what it costs and whether it hurts. Fred answers the common questions, confirms they’re old enough for age-restricted treatments, and books the consult, while packages and memberships get qualified and routed without tying up your front desk.
What Fred does
- Answers services, pricing ranges, and what to expect
- Books consultations and treatments
- Age-gates cosmetic and medical-spa treatments
- Qualifies packages and memberships
When Fred hands off to you
- A medical concern or an adverse reaction
- Informed consent and risk discussions
- Specific medical or post-treatment advice
- Anyone asking to speak with a provider
What Fred won’t do
- Guarantee results or push “guaranteed” before-and-afters
- Give personalized medical advice
- Let a minor book an age-restricted treatment
Pre-configured for med spas: injectables, laser, skin and body treatments, memberships; consultation and treatment booking with age screening.
Glow-up starts with a consult. Fred books it.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every med spa deployment runs the Healthcare & Med Spa pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.healthcare
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| hc-emergency-911 | ESCALATE | S4 | input | This sounds like a medical emergency. Please call 911 immediately. Contact your care team directly. Do not wait for a reply here. | contains: chest pain, can't breathe, difficulty breathing +49 |
| hc-no-diagnosis | ESCALATE | S4 | input | I can't evaluate symptoms or diagnose conditions — that requires a clinical examination. Let me capture your information so a member of our care team can follow up with you. If this feels urgent, please call our office directly… | contains: diagnose, what do I have, is this cancer +33 |
| hc-no-prescription | ESCALATE | S4 | input | Medication decisions require your care provider. Let me capture your information so our clinical team can follow up with you about your prescription needs. | contains: prescribe, prescribe me, write me a prescription +33 |
| hc-no-personalized-advice | ESCALATE | S3 | input | I can share general health information, but personalized medical advice requires your care provider. Let me capture your information so our clinical team can follow up with you. | contains: what should I do about my, advice for my condition, is this normal for me +26 |
| hc-age-gate | CLARIFY | S3 | input | Some cosmetic and medical spa treatments have minimum age requirements. Can you confirm you are 18 or older? | contains: botox, fillers, lip fillers +44 |
| hc-billing-escalate | ESCALATE | S3 | input | Billing and insurance questions are handled by our billing team to ensure accuracy and privacy. Let me capture your information so they can follow up with you directly. | contains: my bill, my statement, insurance claim +48 |
| hc-phi-redact | REDACT | S3 | input | Please avoid sharing sensitive health information in this chat. Use the secure channel provided by your care team. | contains: lab result, lab results, blood test results +41 |
| hc-off-label-warning | DISCLAIMER | S2 | output | contains: treatment results, procedure results, clinical results +22 | |
| hc-no-referral-inducement | DENY | S4 | output | I can share general information about our services and help you schedule. For referrals to specialists or other providers, your care team can help coordinate based on your clinical needs. | contains: we'll refer you to our, our partner doctor, our affiliated +19 |
| hc-emtala-compliance | DENY | S4 | output | If you're experiencing a medical emergency, contact local emergency services right away. Do not wait for a response in this chat. | contains: insurance before emergency, need insurance to be seen, verify insurance before +11 |
| hc-telehealth-boundary | ESCALATE | S3 | input | This chat isn't a telehealth visit and I can't provide clinical assessments here. If you'd like a virtual appointment with a provider, let me help you schedule one through our telehealth service. | contains: telehealth visit, telemedicine visit, virtual visit +21 |
| hc-results-disclaimer | DISCLAIMER | S2 | output | contains: before and after, dramatic results, amazing results +19 | |
| hc-informed-consent-boundary | ESCALATE | S3 | input | Informed consent and detailed risk discussions are an important part of your care that happens directly with your provider. Let me help you schedule a consultation so your care team can walk you through everything. | contains: sign consent, consent form, sign the form +23 |
| hc-no-outcome-guarantees | DENY | S3 | output | Treatment outcomes depend on individual factors that your care team will discuss with you during your consultation. I can share general information about what to expect. | contains: guaranteed to work, guarantee the results, will fix your +17 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not diagnose conditions or interpret symptoms, that needs a clinical exam
- Do not prescribe, adjust, or refill medication
- Is designed to surface 911 guidance and trigger a configured care-team escalation for detected emergency language
- Configure supported redaction patterns for health information; do not promise complete detection or a treatment outcome
Your custom rules
Layered on top of the pack, unique to your practice. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your practice
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor asks about a specific provider
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules (HIPAA-aware), and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Med spa questions.
Does Fred check age for treatments?
Configured prompts can ask for a visitor’s stated age. Chat does not verify identity or detect every underage visitor. Your business must apply the required identification and eligibility checks through its approved process.
Will Fred promise a result?
No. Fred won’t guarantee outcomes or push “guaranteed” before-and-after claims. It shares general information about what to expect and books a consultation with your provider.
Can Fred give medical advice about a treatment?
No. Personalized medical advice, informed consent, and risk discussions happen with your provider. Fred captures the question and books the consult.
What if someone reports a reaction?
Fred recognizes adverse-reaction and medical-concern language and routes it straight to your team rather than treating it like a routine question.
Book every consult. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.