Fred for plumbing.
Catch every burst-pipe call, book drain cleanings and water-heater swaps, and qualify repipes around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every call, captured and routed.
A pipe bursts at midnight and the homeowner calls whoever picks up. Fred answers, recognizes the emergency, asks whether the water is shut off, captures the address, and gets your team moving, while drain cleanings, water-heater service, and fixture installs get qualified and booked without tying up your dispatcher.
What Fred does
- Answers hours, service area, and the work you take on
- Flags burst pipes, no-water, and sewage backups the moment they come in
- Books drain cleaning, water-heater service, and fixture installs
- Qualifies repipes, sewer-line jobs, and commercial accounts
When Fred hands off to you
- A sewage backup, biohazard, or suspected gas-line issue
- Pricing changes, change orders, or scope adjustments
- A complaint, warranty claim, or water-damage dispute
- Anyone asking to speak with a plumber
What Fred won’t do
- Walk a homeowner through gas-line, main-line, or structural work
- Promise a permanent or guaranteed fix
- Quote a final price sight-unseen
Pre-configured for plumbing: emergency leaks and burst pipes, no-water calls, sewage backups, drain cleaning, water-heater repair and replacement, fixture installation, repiping, sewer-line service, and commercial plumbing.
The water’s rising. Fred’s already moving.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every plumbing deployment runs the Home Services & Construction pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.home-services
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| home-safety-escalate | ESCALATE | S4 | input | This sounds like it could be dangerous. If there’s an active gas leak, electrical hazard, or structural failure, leave the area and call 911 or your utility company. Please contact our team directly through the published support channel. | contains: gas leak, smell gas, sparking wires +12 |
| home-no-hazardous-instructions | DENY | S4 | input | For safety, I can’t provide step-by-step instructions for work that requires licensed professionals. This work involves permits, inspections, and safety requirements. Let me connect you with a licensed contractor instead. | contains: rewire, gas line, electrical panel +14 |
| home-no-guarantees | DENY | S3 | output | We stand behind our work, but specific warranty terms and guarantees are provided in writing by our licensed team. Let me connect you for details. | contains: lifetime guarantee, guaranteed fix +10 |
| home-no-scope-changes | DENY | S3 | input | Scope changes, pricing adjustments, and change orders need to be handled directly with your project manager in writing. Let me connect you. | contains: change the scope, add this to the job +10 |
| home-complaint-escalate | ESCALATE | S2 | input | I understand your concern. Let me connect you with our management team who can review the situation and make it right. | contains: work is defective, poor workmanship +12 |
| home-estimate-escalate | ESCALATE | S2 | input | Let me connect you with our team to get a free estimate scheduled. We’ll send someone out to assess the job and provide accurate pricing. | contains: get an estimate, schedule a quote +14 |
| home-disclaimer | DISCLAIMER | S2 | output | Licensed contractors perform all regulated work. Permit requirements and licensing vary by jurisdiction. Verify your contractor’s license at your state licensing board. | contains: permit, license, contractor +11 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not give DIY instructions for gas, main-line, electrical, or structural work
- Configure reminders to use licensed professionals for regulated work
- Do not guarantee a lifetime fix or warranty
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your business
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor mentions a competitor by name
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules, and macro overlays. See how the guardrail layers work
Know which job to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Plumbing questions.
What happens on a burst-pipe call at 2am?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Will Fred tell someone how to fix it themselves?
No. Fred can share basic safety steps like shutting off the water, but it will not walk a homeowner through gas-line, main-line, or any work that needs a licensed plumber. It books the service call instead.
Will Fred quote a price?
Fred explains how your pricing works and qualifies the job, but it won’t commit to a final number sight-unseen. It books the estimate or service call so your tech prices the real conditions.
Does it handle commercial accounts?
Yes. Commercial plumbing is qualified separately, property type, decision-maker, and the service needed, and flagged as a high-value lead so it reaches the right person quickly.
Answer every plumbing call. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.