Fred for roofing.
Capture every storm-damage call, book inspections and replacement quotes, and gather insurance-claim details around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every call, captured and routed.
A storm rolls through and the phone lights up the next morning. Fred answers, separates the active leak from the routine inspection, captures the claim details while they’re fresh, and gets your crew to the emergency first, while replacement quotes, repairs, and gutter jobs get qualified and booked without burying your office.
What Fred does
- Answers hours, service area, and the materials you install
- Flags active leaks and storm damage the moment they come in
- Books inspections, repairs, and replacement estimates
- Captures insurance-claim details and qualifies commercial flat-roof jobs
When Fred hands off to you
- Active interior flooding or a structural collapse
- Anything that’s an insurance coverage or payout question
- Pricing changes, complaints, or warranty disputes
- Anyone asking to speak with a rep
What Fred won’t do
- Tell a homeowner their claim is covered or what the insurer will pay
- Quote a final price or promise a lifetime fix sight-unseen
- Walk anyone onto a roof or through structural work
Pre-configured for roofing: emergency and storm-damage repair, roof replacement quotes, insurance-claim assistance, inspections, minor repairs, gutters and siding, commercial roofing, and warranty inquiries.
The storm’s overhead. Fred’s on the phone.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every roofing deployment runs the Home Services & Construction pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.home-services
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| home-safety-escalate | ESCALATE | S4 | input | This sounds like it could be dangerous. If there’s an active gas leak, electrical hazard, or structural failure, leave the area and call 911 or your utility company. Please contact our team directly through the published support channel. | contains: gas leak, smell gas, sparking wires +12 |
| home-no-hazardous-instructions | DENY | S4 | input | For safety, I can’t provide step-by-step instructions for work that requires licensed professionals. This work involves permits, inspections, and safety requirements. Let me connect you with a licensed contractor instead. | contains: rewire, gas line, electrical panel +14 |
| home-no-guarantees | DENY | S3 | output | We stand behind our work, but specific warranty terms and guarantees are provided in writing by our licensed team. Let me connect you for details. | contains: lifetime guarantee, guaranteed fix +10 |
| home-no-scope-changes | DENY | S3 | input | Scope changes, pricing adjustments, and change orders need to be handled directly with your project manager in writing. Let me connect you. | contains: change the scope, add this to the job +10 |
| home-complaint-escalate | ESCALATE | S2 | input | I understand your concern. Let me connect you with our management team who can review the situation and make it right. | contains: work is defective, poor workmanship +12 |
| home-estimate-escalate | ESCALATE | S2 | input | Let me connect you with our team to get a free estimate scheduled. We’ll send someone out to assess the job and provide accurate pricing. | contains: get an estimate, schedule a quote +14 |
| home-disclaimer | DISCLAIMER | S2 | output | Licensed contractors perform all regulated work. Permit requirements and licensing vary by jurisdiction. Verify your contractor’s license at your state licensing board. | contains: permit, license, contractor +11 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not tell a homeowner a claim is covered or what an insurer will pay
- Configure reminders to use licensed professionals for regulated work
- Do not guarantee a lifetime fix or warranty
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your business
- WARNbefore discussing what insurance might cover
- LOGwhen a visitor mentions a competitor by name
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules, and macro overlays. See how the guardrail layers work
Know which roof to climb first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Roofing questions.
What happens after a big storm?
Configure Fred to collect storm-damage inquiries and flag recognized urgent language. Test notification delivery and your team’s follow-up process; automated detection can miss context and does not guarantee a crew response.
Can Fred handle insurance claims?
Fred captures the claim details, claim number, adjuster status, and date of damage, so your team is ready before the first call back. It will not tell a homeowner whether their claim is covered or what the insurer will pay. That stays with you.
Will Fred quote a price?
Fred explains how your pricing works and qualifies the job, but it won’t commit to a final number sight-unseen. It books the inspection or estimate so your crew prices the real roof.
Does it handle commercial roofing?
Yes. Commercial and flat-roof work is qualified separately, property type, roof size, and decision-maker, and flagged as a high-value lead so it reaches the right person quickly.
Answer every roofing call. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.