Fred for collision & body.
Answer estimate and insurance questions, capture claims, and book drop-offs around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every estimate request, captured and routed.
Someone’s just been in a wreck and they’re stressed and unsure what to do next. Fred answers calmly, explains your estimate and insurance process, and captures the details, while the actual estimate and claim work stays with your team.
What Fred does
- Answers your estimate and insurance process
- Captures vehicle, damage, and insurance details
- Books estimate and drop-off appointments
- Explains rentals and timelines in general terms
When Fred hands off to you
- A request to guarantee repair cost or coverage
- An injury or active-accident emergency (call 911)
- A total-loss or claim dispute
- A customer wanting an estimator
What Fred won’t do
- Quote a repair price without inspecting the damage
- Tell a customer what insurance will or won’t cover
- Alter an accident or estimate record
Pre-configured for collision and body shops: estimate requests, insurance intake, and drop-off booking.
After the wreck, Fred’s the calm first call.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every collision and body shop deployment runs the Automotive Sales & Service pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.automotive
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| auto-escalate-safety | ESCALATE | S4 | input | Contact our compliance team directly through the published channel. For an immediate safety risk, contact the appropriate emergency or vehicle-safety authority. | contains: safety recall, vehicle recall, report fraud +13 |
| auto-no-price-guarantee | DENY | S3 | input | Final pricing, financing terms, and trade values are confirmed in writing at the dealership. I can share estimates, but a sales consultant will provide exact figures based on your full situation. | contains: guarantee price, lock in rate, final out the door price +12 |
| auto-no-record-changes | DENY | S3 | input | Vehicle history records can't be altered. If there's a legitimate error, I'll connect you with our team who can guide you through the proper dispute process. | contains: update service record, change accident report, modify my claim +11 |
| auto-no-trade-valuations | DENY | S3 | output | Trade-in values require an in-person appraisal based on condition, mileage, and market factors. I can share general market ranges, but a sales consultant will provide your actual value. | contains: your trade is worth $, your vehicle is valued at $, trade-in value of $ +7 |
| auto-complaint-escalate | ESCALATE | S2 | input | I understand your frustration. Let me connect you with our customer relations manager who can review your situation and work toward a resolution. | contains: lemon law, warranty claim, defective vehicle +14 |
| auto-service-escalate | ESCALATE | S2 | input | Let me get you scheduled with our service department. I'll connect you to set up an appointment at a time that works. | contains: schedule service, oil change appointment, need maintenance +14 |
| auto-sales-escalate | ESCALATE | S2 | input | Great, let me connect you with a sales consultant who can walk you through what we have available and find the right fit for you. | contains: looking for a car, want to buy a vehicle, test drive +15 |
| auto-disclaimer | DISCLAIMER | S2 | output | contains: estimate, quote, payment +11 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not guarantee a final price, financing terms, or trade-in value, those are confirmed in writing
- Do not alters a vehicle history or service record
- Configure routing for safety recalls and fraud to the right authority (NHTSA, law enforcement). Check receipt and follow-up.
- Books service and sales with a real person, never closes the deal itself
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore anyone is quoted a firm price or rate
- LOGwhen a visitor asks about a specific VIN or vehicle
These industry rules stack on top of the always-on baseline, your region’s privacy and consumer-protection rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Collision questions.
Will Fred quote the repair cost?
No. Collision estimates require inspecting the damage. Fred explains your process and captures the details, but the estimate comes from your team.
Can Fred tell me what insurance covers?
No. Coverage decisions are between the customer and their insurer. Fred captures the claim details and routes them to your team.
What if someone was just in an accident?
If anyone is hurt, Fred points to 911 first. Then it calmly captures the vehicle and insurance details and books the estimate.
Can it book a drop-off?
Yes. Fred books estimate and drop-off appointments and explains rentals and timelines in general terms.
Capture every estimate. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.