Fred for towing & roadside.
Answer roadside and impound questions, capture dispatch details, and get help moving around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Get them safe. Get them dispatched.
Someone’s stranded on the shoulder and scared. Fred’s first move is safety: call 911 if anyone’s in danger, stay in the vehicle, hazards on. Then it captures location and vehicle details for your dispatch team. It never guesses a fee or a release; those are regulated and handled by your team.
What Fred does
- Tells stranded callers how to stay safe first
- Captures location, vehicle, and service needed
- Routes to dispatch with an accurate handoff
- Explains your general service area and process
When Fred hands off to you
- Anyone in immediate danger (call 911)
- A request for a tow, storage, or impound fee
- A vehicle release or impound retrieval
- A complaint or unlawful-tow claim
What Fred won’t do
- Quote a tow, storage, or impound fee
- Authorize a vehicle release over chat
- Give an ETA your dispatch hasn’t confirmed
Pre-configured for towing and roadside: dispatch intake, impound questions, and roadside safety; fees and releases handled by your team.
Stranded and scared. Fred gets help moving.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every towing and roadside deployment runs the Towing & Vehicle Recovery pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.towing
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| towing-emergency | ESCALATE | S4 | input | If you or anyone is in immediate danger, call 911 first. If you're on the roadside: stay in your vehicle with your seatbelt on and hazard lights activated — getting out on a highway shoulder is extremely dangerous. If you must… | contains: stranded on highway, stranded on freeway, stranded on interstate +59 |
| towing-no-fee-quotes | DENY | S3 | output | Towing and storage rates are regulated by state and local law, and the applicable rate depends on your vehicle type, distance, time of day, and jurisdiction. I don't want to give you an inaccurate number — let me connect you wi… | contains: the tow will cost, tow fee is, towing fee is +35 |
| towing-no-release | DENY | S3 | input | I understand this is stressful — having your vehicle held is frustrating, and I want to help you get it back as quickly as possible. Vehicle releases have to be handled in person because we're required to verify your identity a… | contains: release my car, release my vehicle, release my truck +26 |
| towing-impound-escalate | ESCALATE | S2 | input | Let me connect you with our lot team right away — they can pull up your vehicle information, explain any applicable fees, and help you figure out next steps. If your vehicle has been in storage for a while, time matters, so let… | contains: my car was towed, my vehicle was towed, where is my car +32 |
| towing-complaint-escalate | ESCALATE | S2 | input | I'm sorry about your experience — let me connect you with a manager who can review what happened and work toward a resolution. If you believe the tow was unlawful or fees exceed regulated rates, you also have the right to file… | contains: file a complaint, make a complaint, speak to a manager +36 |
| towing-service-escalate | ESCALATE | S2 | input | Let me get you connected with our dispatch team! They'll need your location, vehicle details, and the type of service you need, and they can give you an accurate ETA and pricing for your situation. | contains: need a tow, need a tow truck, need towing +43 |
| towing-disclaimer | DISCLAIMER | S2 | output | contains: tow rate, towing rate, storage rate +12 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Tells stranded callers to call 911 and stay safe before anything else
- Do not quote a tow, storage, or impound fee, those are regulated and situational
- Do not authorizes a vehicle release, that has to happen in person
- Configure routing for impound, complaints, and dispatch to your team with the details they need. Check receipt and follow-up.
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore any fee or rate is stated over chat
- LOGwhen a caller reports being stranded
These industry rules stack on top of the always-on baseline, your region’s privacy and consumer-protection rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Towing questions.
What will the tow cost?
Towing, storage, and impound fees are regulated and depend on your vehicle, distance, time, and jurisdiction. Fred won’t guess a number; your dispatch team confirms an accurate one.
Can Fred release my vehicle?
No. Vehicle releases have to be handled in person. Fred captures your details and connects you with the lot team to walk through next steps.
I’m stranded, what does Fred do?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Where is my towed car?
Fred routes you to the lot team who can pull up your vehicle, explain any fees, and walk you through retrieval.
Dispatch every call. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.