Industries · Real Estate & Property
Fred for property management.
Answer resident and prospect questions, log maintenance, and route your team around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Answer the resident. Honor the rules.
A prospect wants to apply and a current resident has a leak, both at once, after hours. Fred answers the general questions, captures applications on lawful criteria, logs maintenance, and routes emergencies to a person, while lease changes, deposits, and evictions stay with your manager and the law.
What Fred does
- Answers availability, policies, and general questions
- Captures applications on lawful, fair criteria
- Logs maintenance and routes emergencies fast
- Books tours and connects residents to your team
When Fred hands off to you
- A habitability emergency or safety issue
- A lease change or security-deposit question
- An eviction or legal-process matter
- A complaint that needs a manager
What Fred won’t do
- Screen on anything but lawful criteria (Fair Housing)
- Modify a lease or promise a deposit outcome
- Run an eviction process over chat
Pre-configured for property managers: leasing, resident questions, and maintenance intake; lease, deposit, and eviction matters handled by your manager under the law.
Leak at midnight. Fred gets it to a person.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Property management lives between Fair Housing law and a tenant who needs help right now. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.property-management
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| pm-escalate-emergency | ESCALATE | S4 | input | If there is immediate danger, call emergency services. Contact property management through its published emergency channel; do not wait for a reply in this chat. | contains: no heat, water leak, mold +17 |
| pm-no-discriminatory-screening | DENY | S4 | input | We follow Fair Housing requirements for every applicant and screen based on lawful, non-discriminatory criteria. I can share our standard screening process and requirements. | contains: no families, only professionals, no kids +16 |
| pm-no-lease-changes | DENY | S3 | input | Lease modifications require direct handling by the property manager. Let me connect you so they can review your request. | contains: change my lease, extend my lease, reduce my rent +13 |
| pm-no-eviction-process | ESCALATE | S3 | input | Eviction matters involve specific legal procedures and timelines. Let me connect you with the property manager who can discuss the situation and your options. | contains: eviction notice, being evicted, evict my tenant +12 |
| pm-no-security-deposit-promises | DENY | S3 | output | Security deposit handling follows state law and lease terms. The property manager will provide a deposit accounting after move-out inspection. | contains: your deposit will be returned, full deposit back, deposit refund of $ +7 |
| pm-maintenance-escalate | ESCALATE | S2 | input | I'll log your maintenance request and get it to our team. Let me capture the details so we can get this taken care of. | contains: maintenance request, something is broken, need a repair +15 |
| pm-complaint-escalate | ESCALATE | S2 | input | I understand your concern. Let me connect you with the property management team who can address this directly. | contains: file a complaint, noise complaint, neighbor complaint +12 |
| pm-leasing-escalate | ESCALATE | S2 | input | We'd love to show you what's available. Let me connect you with our leasing team to schedule a tour and discuss options. | contains: looking for an apartment, available units, rent an apartment +15 |
| pm-disclaimer | DISCLAIMER | S2 | output | contains: lease, rent, eviction +12 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not screen applicants on anything but lawful, non-discriminatory criteria (Fair Housing)
- Do not modify a lease or promise a security-deposit outcome
- Do not run an eviction process over chat
- Configure routing for habitability emergencies to a person. Check receipt and follow-up.
Your custom rules
Layered on top of the pack, unique to your property. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that have nothing to do with your properties
- WARNbefore anyone is told a lease term can be changed
- LOGwhen a tenant reports a maintenance or habitability issue
These industry rules stack on top of the always-on baseline, your state’s fair-housing, landlord-tenant, and deposit rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the qualified applicant ready to lease. Delivery depends on your configuration and the receiving system.
Property management questions.
How does Fred handle fair housing?
Keep applicant screening and housing decisions with your authorized team. Configure Fred against discriminatory guidance, and review responses for missed or inappropriate content.
Can Fred change a lease or handle a deposit?
No. Lease modifications and security-deposit decisions follow state law and your lease, handled by your manager. Fred routes those to a person.
What happens with an emergency?
Configure routes for recognized safety and habitability concerns, along with routine maintenance intake. Test notification delivery and your team’s response process. For immediate danger, contact emergency services directly.
Can it take applications and book tours?
Fred captures inquiry details and sends them through your configured handoff. Delivery timing depends on the integration and receiving system. Direct calendar booking depends on the tools you already run. Our training videos show you how to connect them, or you can add a paid setup.
Answer every resident. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.