Industries · Travel & Transportation
Fred for cruise & vacation packages.
Answer guest questions, capture bookings, and route your team around the clock, an AI agent that fills cabins and never guarantees a fare or a refund.
Every guest, captured and routed.
A family is comparing sailings and resorts and wants to know what’s included and roughly what it runs. Fred answers the general questions, captures the booking interest, and connects a specialist, while pricing, cabins, and reservations stay with your team and the live systems.
What Fred does
- Answers itineraries, inclusions, and general questions
- Captures booking interest with party details
- Books appointments with a vacation specialist, 24/7
- Routes changes and disruptions to your team
When Fred hands off to you
- A request to guarantee a fare or refund
- A live availability or cabin-booking action
- A cancellation, delay, or itinerary change
- A guest ready to book with a specialist
What Fred won’t do
- Guarantee a fare, refund, or cabin
- Book or change a reservation over chat
- Promise availability it can’t see
Pre-configured for cruise and vacation sellers: itineraries, inclusions, and package inquiries; pricing and bookings handled by your specialists.
Picturing the getaway. Fred starts the booking.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Travel runs on promises about price and timing that only your team can actually keep. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.travel-aviation
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| travel-emergency | ESCALATE | S4 | input | If you or someone nearby is in immediate danger, call 911 (US) or local emergency services. For emergencies abroad: contact the nearest US Embassy or Consulate, or call the State Department's Overseas Citizens Services at 1-888… | contains: medical emergency, heart attack, can't breathe +50 |
| travel-no-hazmat-handling | DENY | S4 | input | Shipping or handling dangerous goods by air requires IATA Dangerous Goods Regulations (DGR) certification. I can't provide specific packing, labeling, or declaration guidance for hazardous materials — incorrect handling can end… | contains: ship hazmat, ship dangerous goods, ship hazardous materials +37 |
| travel-no-fare-guarantees | DENY | S3 | output | I can share general information about fare types, refund policies, and passenger rights, but I can't quote specific fares, confirm refund amounts, or determine compensation entitlements for your particular situation. Airline fa… | contains: your flight will cost, your fare is, the price is +25 |
| travel-disruption-escalate | ESCALATE | S2 | input | I understand travel disruptions are stressful. Let me get you to someone who can access your booking and help right away. While I connect you: if your flight was canceled or significantly delayed, you may have rights to a refun… | contains: flight delayed, flight cancelled, flight canceled +46 |
| travel-booking-escalate | ESCALATE | S2 | input | Let's get your trip planned! I'll connect you with a travel specialist who can search availability, compare options, and lock in the best fares for you. Is there anything specific I can help with in the meantime — destination i… | contains: book a flight, book my flight, book a trip +44 |
| travel-disclaimer | DISCLAIMER | S2 | output | contains: the fare for this route, pricing for this flight, your refund options include +9 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never guarantee a fare, refund, or passenger-rights outcome
- Never accept or advise on dangerous-goods (hazmat) air shipping
- Routes travel disruptions to a specialist who can access the booking
- Escalates emergencies to local services immediately
Your custom rules
Layered on top of the pack, unique to your agency. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that have nothing to do with travel
- WARNbefore anyone is quoted a fare as if it were final
- LOGwhen a traveler reports a delay or cancellation
These industry rules stack on top of the always-on baseline, your region’s travel, carrier, and consumer rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The family ready to put down a deposit gets routed before the casual comparison shopper, so your specialists work the warmest booking first instead of guessing.
Cruise & vacation questions.
Why won’t Fred quote a price or book a cabin?
Pricing and availability are live and change by the hour, so a number Fred can’t honor is a complaint waiting to happen. Fred captures the details and connects a specialist who works the real systems. That boundary is enforced in code before Fred ever speaks, not suggested in a prompt a clever question can talk around.
Can Fred guarantee a refund?
No. Refunds depend on fare rules and supplier policies. Fred shares general information and routes refund questions to your team.
What about a cancellation or itinerary change?
Fred captures the details and routes the change to someone who can access the booking, rather than guessing at options it can’t see.
Can it book a specialist?
Fred captures the lead and routes or books the specialist in seconds. Direct calendar booking depends on the tools you already run. Our training videos show you how to connect them, or you can add a paid setup.
Answer every guest. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.