Industries · Travel & Transportation
Fred for shuttle, limo & ground transport.
Answer customer questions, capture bookings, and route your team around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every ride, captured and routed.
Someone needs an airport shuttle, an event limo, or a corporate account and wants to know availability and roughly the cost. Fred answers the general questions, captures the booking details, and routes your team, while quotes, confirmations, and safety matters stay with a person.
What Fred does
- Answers services, fleet, and general questions
- Captures booking requests with trip details
- Routes corporate and event accounts to your team
- Escalates safety concerns to a person fast
When Fred hands off to you
- A request to guarantee a fare or quote
- A live availability or confirmation action
- A safety concern or emergency
- A customer ready to book a ride
What Fred won’t do
- Guarantee a fare or confirm a booking over chat
- Arrange rides for unaccompanied minors
- Resolve a safety issue without a person
Pre-configured for shuttle, limo, and ground transport: airport, event, and corporate inquiries; quotes and confirmations handled by your team.
Flight to catch. Fred books the ride.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Ground transport is a safety business first, and dynamic pricing makes every quoted number a risk. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.rideshare
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| rideshare-emergency | ESCALATE | S4 | input | If you are in immediate danger, call 911 right now. If you're in a vehicle and feel unsafe, many rideshare apps have an emergency button that shares your location with authorities — use it. If a child is missing or left behind,… | contains: driver assaulted me, driver attacked me, driver hit me +51 |
| rideshare-no-minors | DENY | S4 | input | For the safety of all riders, company policy does not permit unaccompanied minors (riders under 18) to travel without an adult present in the vehicle. This policy exists to protect young people and is a requirement in most juri… | contains: ride for my kid alone, ride for my child alone, pick up my child without me +26 |
| rideshare-no-fare-guarantees | DENY | S3 | output | Rideshare fares are calculated dynamically based on distance, time, demand, and other real-time factors — I'm not able to guarantee a specific fare amount. For the most accurate fare estimate, please check the app before reques… | contains: your fare will be, your ride will cost, the price is +23 |
| rideshare-trip-support-escalate | ESCALATE | S2 | input | Let me get you connected with our support team — they can look into your specific trip or account and get this resolved. If your issue is time-sensitive (active ride, driver not arriving), let them know so it can be prioritized. | contains: change my ride, change my destination, change pickup location +42 |
| rideshare-lost-item-escalate | ESCALATE | S2 | input | I understand the urgency — let me connect you with our support team who can help locate your driver and coordinate the return of your item. The sooner we act, the better the chances of recovery. If the item contains medication,… | contains: left my phone, left my wallet, left my bag +27 |
| rideshare-complaint-escalate | ESCALATE | S2 | input | I'm sorry about your experience. Your feedback is important, and I want to make sure it's properly documented and reviewed. Let me connect you with our support team who can investigate this and take appropriate action. If the i… | contains: file a complaint, make a complaint, speak to a manager +41 |
| rideshare-service-escalate | ESCALATE | S2 | input | Thanks for your interest! Let me connect you with our business development team — they can discuss corporate programs, partnership opportunities, or driver onboarding and get you set up with the right solution. | contains: corporate account, business account, enterprise rideshare +27 |
| rideshare-disclaimer | DISCLAIMER | S2 | output | contains: fare estimate, estimated fare, approximate fare +14 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not arrange rides for unaccompanied minors
- Do not guarantee a fare (pricing is dynamic)
- Configure routing for safety issues and emergencies to support or 911. Check receipt and follow-up.
- Connects lost-item and trip problems to the support team
Your custom rules
Layered on top of the pack, unique to your service. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that have nothing to do with rides
- WARNbefore anyone is quoted a fare as if it were fixed
- LOGwhen a rider reports a safety concern or lost item
These industry rules stack on top of the always-on baseline, your region’s transportation and safety rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the customer with a firm pickup time. Delivery depends on your configuration and the receiving system.
Ground transport questions.
Why won’t Fred guarantee a fare or confirm the booking?
Availability and pricing depend on your fleet and schedule, so a number or confirmation Fred can’t honor is a problem at the curb. Fred captures the trip details and routes your team to confirm. Configure and test the relevant rules; checks can miss phrasing or context.
Can Fred handle corporate or event accounts?
Yes. Fred answers general questions, captures the account and trip details, and routes them to your team to set up.
How does Fred handle safety?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Can it book a ride?
Fred captures inquiry details and sends them through your configured handoff. Delivery timing depends on the integration and receiving system. Direct calendar booking depends on the tools you already run. Our training videos show you how to connect them, or you can add a paid setup.
Answer every customer. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.