Industries · Education & Childcare
Fred for private & charter schools.
Answer prospective families around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Fill the seats. Protect the child.
A family wants to know your tuition, your approach, and whether there’s space for next year. Fred answers the general questions, captures the lead, and routes admissions, while a child’s data, an evaluation, or an admissions decision goes straight to staff.
What Fred does
- Answers admissions, tuition, and program questions
- Captures applications and tour requests, 24/7
- Routes admissions to follow up and close
- Escalates safety and abuse concerns to staff and 911
When Fred hands off to you
- Anything about a specific child’s record or case
- An admissions, aid, or scholarship decision
- A safety threat or report of abuse
- A family ready to apply or tour
What Fred won’t do
- Collect a child’s name, contact info, or photo
- Assess, diagnose, or label a student
- Make an admissions or aid decision in chat
Built for COPPA, FERPA, and IDEA. Every child’s record and decision stays with your staff.
After hours. Fred’s still enrolling.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Schools answer to parents, kids, and a stack of privacy and safety laws, COPPA, FERPA, and IDEA among them. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.education-youth
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| eduy-emergency | ESCALATE | S4 | input | If you or a child is in immediate danger, call 911 now. For child abuse or neglect: call the Childhelp National Child Abuse Hotline at 1-800-422-4453 (available 24/7). For suicidal thoughts or mental health crisis: call or text… | contains: child abuse, someone is hurting me, hitting me +28 |
| eduy-no-child-data-collection | DENY | S3 | output | I'm not able to collect personal information like names, emails, phone numbers, or locations through this chat — especially when children may be using it. If you need to share personal information, a parent or guardian should c… | contains: what is your name, tell me your name, enter your name +31 |
| eduy-no-assessment-output | DENY | S3 | output | I can share general information about learning differences, developmental milestones, and the evaluation process, but I can't assess, diagnose, or make specific recommendations about any individual child. Evaluations for learni… | contains: your child has, your child likely has, your child shows signs of +17 |
| eduy-evaluation-escalate | ESCALATE | S3 | input | I can hear that you're concerned about your child, and getting answers is important. The right next step is a professional evaluation. You have a few options: Your school district is required to evaluate your child at no cost i… | contains: evaluate my child, assess my child, test my child +27 |
| eduy-parent-concern-escalate | ESCALATE | S2 | input | I want to make sure this gets to the right person. Concerns about bullying, IEP or 504 compliance, disciplinary actions, and school safety need direct staff involvement. I'm connecting you with someone who can address this. If… | contains: my child is being bullied, bullying my child, cyberbullying +34 |
| eduy-enrollment-escalate | ESCALATE | S2 | input | We'd love to tell you more about enrollment! Let me connect you with our admissions or enrollment team — they can walk you through the process, important dates, and everything you need to get started. Is there anything specific… | contains: enroll my child, register my child, how do i enroll +35 |
| eduy-disclaimer | DISCLAIMER | S2 | output | contains: submit enrollment forms, complete your registration, request your child's records +7 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not collect a child’s name, contact info, photo, or voice through chat
- Do not assess, diagnose, or label an individual child
- Configure routing for abuse, safety threats, and crisis to staff and 911 or 988
- Do not make an enrollment, IEP, or discipline decision in chat
Your custom rules
Layered on top of the pack, unique to your school. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKany request for a child's personal details
- WARNbefore tuition or a deadline is stated as final
- LOGwhen a parent asks about a specific teacher
These industry rules stack on top of the always-on baseline, COPPA children’s-privacy rules, FERPA, and IDEA, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the family ready to apply. Delivery depends on your configuration and the receiving system.
Admissions questions.
Why won’t Fred make an admissions decision?
Admissions, aid, and scholarship calls require official review of a complete file. Fred answers general questions, captures the application interest, and routes admissions. Configure and test the relevant rules; checks can miss phrasing or context.
Will Fred collect my child’s information?
No. Children’s data is protected under COPPA and FERPA. Fred routes a person to handle enrollment paperwork through secure channels.
How does Fred handle a safety or abuse concern?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Can it help me apply?
Fred captures the lead and routes admissions to follow up, book a tour, and walk you through the application. Direct booking depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Answer every family. Fill the seats.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.