Industries · Education & Childcare
Fred for colleges & universities.
Answer prospects and students around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Answer the prospect. Guard the record.
A prospective student wants application requirements, deadlines, and a rough sense of aid. Fred answers the general questions, captures the lead, and routes admissions, while eligibility calls, student records, and Title IX reports go straight to the right office.
What Fred does
- Answers admissions, aid, and program questions
- Captures applications and visit requests, 24/7
- Routes admissions and the right office to follow up
- Escalates Title IX reports and emergencies to staff
When Fred hands off to you
- An admissions, aid, transfer, or visa determination
- A transcript or student-records request
- A Title IX report or emergency
- A prospect ready to apply or visit
What Fred won’t do
- Determine admissions, aid, or visa eligibility
- Release or discuss a student’s records
- Confirm an accommodation outside Disability Services
Built for FERPA, Title IX, and Clery. Every eligibility call and record stays with the right office.
Campus is quiet. Fred’s still recruiting.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Colleges run on admissions, aid, and records governed by FERPA, Title IX, and the Clery Act. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.higher-education
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| edu-emergency | ESCALATE | S4 | input | If you or someone nearby is in immediate danger, call 911 now. For suicidal thoughts or mental health crisis: call or text 988 (Suicide & Crisis Lifeline). Campus police can also respond to emergencies. I'm flagging this for im… | contains: overdose, took too many pills, active shooter +17 |
| edu-title-ix-escalate | ESCALATE | S4 | input | I want to make sure you get the right support. Reports of sexual assault, harassment, stalking, or dating violence go directly to the Title IX Coordinator. You have the right to file a formal complaint, and the university is re… | contains: sexual assault, sexual harassment, title ix +20 |
| edu-no-eligibility-determinations | DENY | S3 | output | I can share general information about programs, requirements, and processes, but I can't make specific eligibility determinations about admissions, financial aid, transfer credits, visa status, or residency classification. Thes… | contains: you will be admitted, you qualify for admission, your gpa is high enough +19 |
| edu-ferpa-records-escalate | ESCALATE | S3 | input | Student records — including transcripts, enrollment verifications, and FERPA requests — are handled by the Registrar's Office to protect your privacy under FERPA. I'll connect you with someone who can help. If you need an offic… | contains: my transcript, order transcript, send my transcript +19 |
| edu-redact-student-pii | REDACT | S3 | input | Please do not submit student identifiers or private records in this chat. Use the appropriate university office’s approved channel for your request. | contains: student id, student number, university id +9 |
| edu-disability-escalate | ESCALATE | S2 | input | Accommodation requests are handled by the Disability Services office (sometimes called Accessibility Services or Student Accessibility). They review documentation and set up your accommodations with your professors. I'll connec… | contains: ada accommodation, disability accommodation, disability services +23 |
| edu-enrollment-escalate | ESCALATE | S2 | input | Great — I'd love to connect you with our admissions team! They can walk you through the application process, deadlines, financial aid options, and next steps. Would you like to schedule a campus visit, or would you prefer to sp… | contains: how do i apply, application deadline, when is the deadline +22 |
| edu-disclaimer | DISCLAIMER | S2 | output | contains: apply for admission, apply for financial aid, submit your enrollment +8 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not make an admissions, financial-aid, transfer-credit, or visa eligibility determination
- Do not release or discuss a student’s records or identifiers in chat
- Configure routing for Title IX reports and emergencies to the right office, 911, or 988
- Do not confirm an accommodation; route to Disability Services
Your custom rules
Layered on top of the pack, unique to your institution. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKany eligibility or aid determination
- WARNbefore a deadline or requirement is stated as final
- LOGwhen a prospect asks about a specific program
These industry rules stack on top of the always-on baseline, FERPA, Title IX, and Clery Act requirements, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the prospect ready to apply. Delivery depends on your configuration and the receiving system.
Admissions & enrollment questions.
Why won’t Fred tell me if I’ll get in or how much aid I’ll get?
Admissions, financial-aid, transfer-credit, and visa decisions require official review by staff with your full records. Fred shares general requirements and routes the right office. Configure and test the relevant rules; checks can miss phrasing or context.
Can Fred pull up or send my transcript?
No. Student records are protected under FERPA and handled by the Registrar. Fred routes you there and points to official online ordering where it exists.
How does Fred handle a Title IX report or emergency?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Can it help me apply or visit?
Fred captures the lead and routes admissions to follow up, schedule a visit, and walk you through next steps. Direct booking depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Answer every prospect. Guard every record.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.