Fred for retail & e-commerce.
Answer shoppers and move the sale around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Move the sale. Never take the card.
Fred is an AI voice and chat agent for retail and ecommerce. It answers product, stock, and shipping questions and guides shoppers to checkout 24/7.
Retail visitors ask about products, orders, and payments at every hour. Configure Fred for published product information and inquiry capture. Direct payment details and account-specific requests to your approved checkout and support channels; automated checks can miss sensitive submissions.
What Fred does
- Answers product, shipping, and policy questions
- Captures sales leads and bulk requests, 24/7
- Routes support to handle orders and accounts
- Escalates fraud and unauthorized charges fast
When Fred hands off to you
- Any payment-card details
- An order status, change, or cancellation
- A fraud or unauthorized-charge report
- A shopper ready to buy, return, or order in bulk
What Fred won’t do
- Accept a card number or CVV in chat
- Guarantee a warranty or money-back promise
- Act on an order without routing to support
Built for PCI-DSS and FTC consumer-protection law. Every payment and order action stays in your secure systems.
Pick your specialty.
Each specialty runs its own guardrail pack, tuned to the rules that business lives under and its intended boundaries. Confirm the available pack and settings during setup.
Store never closes. Fred’s still selling.
Talk to Fred.
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the shopper ready to buy. Delivery depends on your configuration and the receiving system.
Retail & e-commerce questions.
Why won’t Fred take my card to place an order?
Payment details belong in secure, PCI-compliant checkout, never a chat box. Fred walks you to checkout and routes support for anything order-related. Configure and test the relevant rules; checks can miss phrasing or context.
Can Fred check or change my order?
Your support team handles requests to track, change or cancel individual orders. Fred can direct visitors to your configured support route; response timing depends on that team.
What if there’s a fraudulent or unauthorized charge?
Fred takes it seriously, routes support to secure your account through the configured workflow, and reminds you to flag the charge with your card issuer.
Does each specialty get its own rules?
Yes. Every specialty runs its own compliance pack tuned to the rules that business lives under, and every install can add its own custom rules on top in the admin.
Answer every shopper. Move the sale.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.