Industries

Fred for retail & e-commerce.

Answer shoppers and move the sale around the clock, an AI agent that recommends and captures, and never takes a card number, promises a warranty, or touches an order it can’t see.

Move the sale. Never take the card.

Online retail runs on questions at every hour and two things that go wrong fast: payments and promises. A card number in a chat box is a breach, and a warranty Fred can’t back is a lawsuit. Fred answers what it should, captures the sale with a clean summary, and refuses to take a card, guarantee coverage, or act on an order, every single time. Payments and orders stay in your secure systems.

What Fred does

  • Answers product, shipping, and policy questions
  • Captures sales leads and bulk requests, 24/7
  • Routes support to handle orders and accounts
  • Escalates fraud and unauthorized charges fast

When Fred hands off to you

  • Any payment-card details
  • An order status, change, or cancellation
  • A fraud or unauthorized-charge report
  • A shopper ready to buy, return, or order in bulk

What Fred won’t do

  • Accept a card number or CVV in chat
  • Guarantee a warranty or money-back promise
  • Act on an order without routing to support

Built for PCI-DSS and FTC consumer-protection law. Every payment and order action stays in your secure systems.

Pick your specialty.

Each specialty runs its own compliance pack, tuned to the rules that business lives under and what it must never say. These are pre-configured and ready today.

Store never closes. Fred’s still selling.

Talk to Fred.

Know which lead to call back first.

Every conversation lands in your system with a score, a purchase probability, and a plain-language summary. The shopper ready to buy gets called before the browser. Your team works the warmest sale first instead of guessing.

Retail & e-commerce questions.

Why won’t Fred take my card to place an order?

Payment details belong in secure, PCI-compliant checkout, never a chat box. Fred walks you to checkout and routes support for anything order-related. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.

Can Fred check or change my order?

Fred doesn’t have access to individual orders, but support does. Fred routes you there in seconds to track, change, or cancel.

What if there’s a fraudulent or unauthorized charge?

Fred takes it seriously, routes support to secure your account immediately, and reminds you to flag the charge with your card issuer.

Does each specialty get its own rules?

Yes. Every specialty runs its own compliance pack tuned to the rules that business lives under, and every install can add its own custom rules on top in the admin.

Answer every shopper. Move the sale.

Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.