Fred for public sector & nonprofit.
Answer residents and supporters around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Serve everyone. Never overstep.
Fred is an AI voice and chat agent for government and nonprofit organizations. It answers program, service, and eligibility questions and routes people to the right place 24/7.
Public service runs on trust, and trust breaks the moment an answer oversteps. An official determination Fred isn’t allowed to make, a donor name it shouldn’t share, a card taken in a chat box, each one is a liability. Fred answers the general questions, captures the request or the gift with a clean summary, and routes the rest to the right people. Configured checks have detection limits; test them and monitor the results. Official decisions, emergencies, and payments stay where they belong.
What Fred does
- Answers program, process, and giving questions
- Captures requests, donations, and volunteers, 24/7
- Routes residents and supporters to the right people
- Escalates emergencies and incidents fast
When Fred hands off
- Any official determination or decision
- An emergency or security incident
- A donation, dues, or card payment
- A FOIA, records, or transparency request
What Fred won’t do
- Decide eligibility, permits, or code
- Take a card or guarantee a tax deduction
- Share donor, member, or controlled information
Built for FOIA and open-records law on the government side, and IRS giving rules and state charitable-solicitation law on the nonprofit side.
Pick your specialty.
Each specialty runs its own guardrail pack, tuned to the rules that organization lives under and its intended boundaries. Confirm the available pack and settings during setup.
Office is closed. Fred’s still helping.
Talk to Fred.
Know which request to handle first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the applicant ready to file or the supporter ready to give. Delivery depends on your configuration and the receiving system.
Public sector & nonprofit questions.
Why won’t Fred make official decisions or take payments?
Official determinations on eligibility, permits, and code belong to the right office, and donations and dues belong on your secure giving page, never a chat box. Fred answers the general questions and routes the rest. Configure and test the relevant rules; checks can miss phrasing or context.
What happens in an emergency or crisis?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Does Fred protect resident and donor information?
Yes. Fred won’t accept controlled or classified information, won’t share donor or member records, and routes records requests to the right officer on the clock.
Does each specialty get its own rules?
Yes. Government specialties run the government pack and nonprofit specialties run the nonprofit pack, and every install can add its own custom rules on top in the admin.
Answer everyone. Route the request.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.