Industries · Public Sector & Nonprofit
Fred for city & county government.
Answer residents around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Serve residents. Never overstep.
A resident wants to know how to apply, where to pay, and which office handles their issue. Fred answers the general questions, captures the request, and routes the right department, while official determinations, emergencies, and records requests go straight to staff.
What Fred does
- Answers program, process, and office questions
- Captures service requests and routes 311 issues
- Routes residents to the right department, 24/7
- Escalates emergencies and security incidents fast
When Fred hands off to you
- Any official eligibility or benefit decision
- A permit, zoning, tax, or code determination
- An emergency or security incident
- A FOIA or public-records request
What Fred won’t do
- Decide eligibility, permits, or code compliance
- Accept controlled or classified information
- Replace official review by the right office
Built for FOIA and state open-records law. Every official determination stays with the right office.
City hall is closed. Fred’s still helping.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Public trust runs on getting it right. A wrong eligibility call, a leaked record, or a missed emergency isn’t a bad review, it’s a liability for the agency and the resident. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.government
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| gov-emergency | ESCALATE | S4 | input | If you or someone else is in immediate danger, call 911 now. For non-emergency police, fire, or public safety matters, many areas offer 311 or a local non-emergency number. I'm flagging this for immediate staff attention. | contains: active shooter, shots fired, someone has a gun +44 |
| gov-no-cui | DENY | S4 | input | This channel is not authorized for controlled unclassified information (CUI), classified material, or export-controlled data. These must be transmitted through approved secure channels only. If you believe CUI or classified mat… | contains: cui, controlled unclassified, cui category +31 |
| gov-no-official-determinations | DENY | S3 | output | I can share general information about government programs, requirements, and processes, but I can't make official determinations about eligibility, benefits, code compliance, zoning, permits, taxes, fines, or legal interpretati… | contains: you are eligible for, you qualify for, your application is approved +29 |
| gov-security-escalate | ESCALATE | S3 | input | Report a suspected security incident directly through your organization’s approved security channel. Do not wait for a response in this chat. | contains: security breach, data breach, cyber attack +33 |
| gov-records-request-escalate | ESCALATE | S2 | input | I'll route your records request to the right office. Public records and FOIA requests have statutory response deadlines, so timely processing matters. To help speed things along: be as specific as possible about the records you… | contains: foia, freedom of information, foia request +26 |
| gov-service-request-escalate | ESCALATE | S2 | input | I'd like to get you to the right department. Let me connect you with someone who can help with your specific request. If you're reporting a non-emergency issue like a pothole, streetlight, or missed trash pickup, many jurisdict… | contains: report a pothole, pothole on my street, road damage +60 |
| gov-disclaimer | DISCLAIMER | S2 | output | contains: apply for this program, submit your application, file your request +10 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not make an official determination on eligibility, permits, zoning, taxes, or code
- Prohibit restricted information in this channel and provide approved submission instructions; detection cannot prevent every disclosure
- Configure routing for emergencies to 911 and security incidents to staff
- Configure delivery of public-records requests to the designated office; track receipt and deadlines separately
Your custom rules
Layered on top of the pack, unique to your agency. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKan official eligibility, permit, or code determination
- ROUTEa 911 emergency or a FOIA records request
- LOGwhen a resident asks how a program works
These industry rules stack on top of the always-on baseline, FOIA, state open-records law, and federal handling rules for controlled information, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the resident ready to apply, pay, or report. Delivery depends on your configuration and the receiving system.
City & county questions.
Why won’t Fred tell me if I qualify or approve my permit?
Official determinations on eligibility, permits, zoning, taxes, and code require review by the right department with access to your records. Fred shares general information and routes you to the office that can decide. Configure and test the relevant rules; checks can miss phrasing or context.
What happens in an emergency?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Can Fred handle a public-records or FOIA request?
Fred routes it to your records officer with the details that speed it up, since FOIA requests carry statutory deadlines. It doesn’t fulfill requests itself.
Is resident information safe?
This general chat is not an authorized channel for controlled, classified, or other restricted information. Visitors must use approved secure channels. Detection rules cannot prevent every submission, so configure handling and incident procedures accordingly.
Answer every resident. Route the request.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.