Industries · Public Sector & Nonprofit
Fred for public utilities & services.
Answer residents around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Log the request. Never overstep.
A resident wants to report a pothole, ask about a water bill, or schedule a pickup. Fred answers the general questions, captures the request, and routes 311 or the right crew, while official determinations, emergencies, and outages go straight to staff.
What Fred does
- Answers utility, billing, and service questions
- Captures 311 reports and service requests
- Routes residents to the right crew or office, 24/7
- Escalates emergencies and outages fast
When Fred hands off to you
- An emergency, outage, or hazard
- An official billing or eligibility decision
- A water-quality or contamination report
- A FOIA or public-records request
What Fred won’t do
- Decide a bill, fee, or eligibility
- Dismiss a possible emergency or hazard
- Replace official review by the right office
Built for FOIA and state open-records law. Every official determination stays with the right office.
Lines are quiet. Fred’s still logging requests.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Public trust runs on getting it right. A wrong eligibility call, a leaked record, or a missed emergency isn’t a bad review, it’s a liability for the agency and the resident. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.government
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| gov-emergency | ESCALATE | S4 | input | If you or someone else is in immediate danger, call 911 now. For non-emergency police, fire, or public safety matters, many areas offer 311 or a local non-emergency number. I'm flagging this for immediate staff attention. | contains: active shooter, shots fired, someone has a gun +44 |
| gov-no-cui | DENY | S4 | input | This channel is not authorized for controlled unclassified information (CUI), classified material, or export-controlled data. These must be transmitted through approved secure channels only. If you believe CUI or classified mat… | contains: cui, controlled unclassified, cui category +31 |
| gov-no-official-determinations | DENY | S3 | output | I can share general information about government programs, requirements, and processes, but I can't make official determinations about eligibility, benefits, code compliance, zoning, permits, taxes, fines, or legal interpretati… | contains: you are eligible for, you qualify for, your application is approved +29 |
| gov-security-escalate | ESCALATE | S3 | input | Report a suspected security incident directly through your organization’s approved security channel. Do not wait for a response in this chat. | contains: security breach, data breach, cyber attack +33 |
| gov-records-request-escalate | ESCALATE | S2 | input | I'll route your records request to the right office. Public records and FOIA requests have statutory response deadlines, so timely processing matters. To help speed things along: be as specific as possible about the records you… | contains: foia, freedom of information, foia request +26 |
| gov-service-request-escalate | ESCALATE | S2 | input | I'd like to get you to the right department. Let me connect you with someone who can help with your specific request. If you're reporting a non-emergency issue like a pothole, streetlight, or missed trash pickup, many jurisdict… | contains: report a pothole, pothole on my street, road damage +60 |
| gov-disclaimer | DISCLAIMER | S2 | output | contains: apply for this program, submit your application, file your request +10 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not make an official determination on eligibility, permits, zoning, taxes, or code
- Prohibit restricted information in this channel and provide approved submission instructions; detection cannot prevent every disclosure
- Configure routing for emergencies to 911 and security incidents to staff
- Configure delivery of public-records requests to the designated office; track receipt and deadlines separately
Your custom rules
Layered on top of the pack, unique to your agency. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKan official eligibility, permit, or code determination
- ROUTEa 911 emergency or a FOIA records request
- LOGwhen a resident asks how a program works
These industry rules stack on top of the always-on baseline, FOIA, state open-records law, and federal handling rules for controlled information, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the resident ready to report or pay. Delivery depends on your configuration and the receiving system.
Public utilities questions.
Why won’t Fred settle my bill or decide eligibility?
Billing and eligibility are official determinations that need staff with your account. Fred shares general information and routes the right office. Configure and test the relevant rules; checks can miss phrasing or context.
What if I’m reporting an outage or hazard?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Can Fred take my 311 request?
Fred captures the report, pothole, streetlight, missed pickup, and routes it to the right crew with tracking where you offer it.
Can it pay my bill?
Fred routes you to your secure payment portal and connects staff for account questions. It won’t take payment in chat. Our training videos show you how to wire it up, or you can add a paid setup.
Answer every resident. Log the request.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.