Industries · Public Sector & Nonprofit
Answer residents around the clock, an AI agent that takes the service request and routes 311, and never makes an official call on billing, eligibility, or code.
A resident wants to report a pothole, ask about a water bill, or schedule a pickup. Fred answers the general questions, captures the request, and routes 311 or the right crew, while official determinations, emergencies, and outages go straight to staff.
Built for FOIA and state open-records law. Every official determination stays with the right office.
Talk to Fred.
Server-side guardrails
Public trust runs on getting it right. A wrong eligibility call, a leaked record, or a missed emergency isn’t a bad review, it’s a liability for the agency and the resident. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced on our servers before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Pack rules enforced in addition to baseline protections.industry.government
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| gov-emergency | ESCALATE | S4 | input | If you or someone else is in immediate danger, call 911 now. For non-emergency police, fire, or public safety matters, many areas offer 311 or a local non-emergency number. I'm flagging this for immediate staff attention. | contains: active shooter, shots fired, someone has a gun +44 |
| gov-no-cui | DENY | S4 | input | This channel is not authorized for controlled unclassified information (CUI), classified material, or export-controlled data. These must be transmitted through approved secure channels only. If you believe CUI or classified mat… | contains: cui, controlled unclassified, cui category +31 |
| gov-no-official-determinations | DENY | S3 | output | I can share general information about government programs, requirements, and processes, but I can't make official determinations about eligibility, benefits, code compliance, zoning, permits, taxes, fines, or legal interpretati… | contains: you are eligible for, you qualify for, your application is approved +29 |
| gov-security-escalate | ESCALATE | S3 | input | I'm escalating this to our security team immediately. Security incidents — including data breaches, unauthorized access, and cyber attacks — require prompt response. While you wait: do not delete any evidence, do not attempt to… | contains: security breach, data breach, cyber attack +33 |
| gov-records-request-escalate | ESCALATE | S2 | input | I'll route your records request to the right office. Public records and FOIA requests have statutory response deadlines, so timely processing matters. To help speed things along: be as specific as possible about the records you… | contains: foia, freedom of information, foia request +26 |
| gov-service-request-escalate | ESCALATE | S2 | input | I'd like to get you to the right department. Let me connect you with someone who can help with your specific request. If you're reporting a non-emergency issue like a pothole, streetlight, or missed trash pickup, many jurisdict… | contains: report a pothole, pothole on my street, road damage +60 |
| gov-disclaimer | DISCLAIMER | S2 | output | contains: apply for this program, submit your application, file your request +10 |
The boundaries Fred holds, no matter how a visitor asks.
Layered on top of the pack, unique to your agency. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
These industry rules stack on top of the always-on baseline, FOIA, state open-records law, and federal handling rules for controlled information, and macro overlays. See how the guardrail layers work
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The resident ready to report or pay gets routed to the right crew first, so staff handle real service requests instead of fielding the same questions.
Billing and eligibility are official determinations that need staff with your account. Fred shares general information and routes the right office. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.
Fred treats possible emergencies seriously, points to 911 or the emergency line when needed, and routes outages and hazards to staff fast.
Fred captures the report, pothole, streetlight, missed pickup, and routes it to the right crew with tracking where you offer it.
Fred routes you to your secure payment portal and connects staff for account questions. It won’t take payment in chat. Our training videos show you how to wire it up, or you can add a paid setup.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.
