Industries · Regulated & Age-Restricted
Answer customers around the clock, an AI agent that shares product info and captures the order, and never serves a minor, makes a medical claim, or gives legal or dosing advice.
A customer wants to know what’s in stock, store hours, and today’s specials. Fred answers the general questions, age-gates every purchase, and routes your team, while medical claims, dosing, legal questions, and anyone under 21 are shut down on the spot.
Built for state cannabis codes and FDA/FTC ad rules. Age verification and ID checks happen at the point of sale.
Talk to Fred.
Server-side guardrails
Cannabis retail lives under state law and age limits, where one wrong answer about dosing, legality, or a minor is a license on the line. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced on our servers before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Pack rules enforced in addition to baseline protections.industry.cannabis
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| cannabis-emergency | ESCALATE | S4 | input | If someone is in immediate danger, call 911 now. Poison Control: 1-800-222-1222 (24/7, free, confidential) 988 Suicide & Crisis Lifeline: call or text 988 Do not induce vomiting unless directed by Poison Control. Bring the prod… | contains: child ate, child ingested, kid ate edible +15 |
| cannabis-no-minor-engagement | DENY | S4 | input | I'm not able to assist with cannabis purchases or product information for anyone under 21. This is required by state law. If you're a parent or guardian with concerns about substance use, SAMHSA's National Helpline is available… | contains: I'm under 21, I am under 21, I'm 18 +15 |
| cannabis-age-gate | CLARIFY | S4 | input | Cannabis products are restricted to adults 21 and older (or qualifying medical patients where state law allows). Before we go further, I just need to confirm your age. | contains: buy cannabis, buy weed, purchase cannabis +21 |
| cannabis-no-medical-claims | DENY | S3 | output | I can't make medical claims about cannabis products. The FDA has not approved cannabis for most conditions, and individual health decisions should involve your healthcare provider. I'm happy to share general product information… | contains: cure cancer, treat anxiety, treat depression +15 |
| cannabis-no-legal-determinations | DENY | S3 | output | I can't provide legal advice about cannabis. Cannabis laws vary significantly by state, and federal scheduling is changing — so the rules depend on the specific product and your location. For questions about legality in your ar… | contains: legal in your state, legal to ship, ship cannabis across +16 |
| cannabis-no-consumption-guidance | DENY | S3 | output | I can't provide personalized consumption guidance. Individual responses to cannabis vary significantly based on tolerance, body weight, metabolism, and other factors. General best practice: start with a low dose and wait at lea… | contains: how much should I take, recommended dose, recommended dosage +15 |
| cannabis-complaint-escalate | ESCALATE | S2 | input | I'm connecting you with a team member who can help resolve this. A staff member will follow up shortly. If you received the wrong product, please keep it in its original packaging — this helps us verify and correct the issue qu… | contains: speak to manager, talk to manager, file a complaint +15 |
| cannabis-purchase-escalate | ESCALATE | S2 | input | Great — let me connect you with a team member who can walk you through our current menu, availability, and ordering options. | contains: buy cannabis, purchase cannabis, order cannabis +15 |
| cannabis-disclaimer | DISCLAIMER | S2 | output | contains: cannabis, marijuana, THC +12 |
The boundaries Fred holds, no matter how a visitor asks.
Layered on top of the pack, unique to your dispensary. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
These industry rules stack on top of the always-on baseline, state cannabis codes, FDA and FTC advertising rules, and 21+ age limits, and macro overlays. See how the guardrail layers work
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The customer ready to buy gets routed to your team first, age confirmed, so staff work the warmest order instead of fielding browsers.
Fred age-gates every purchase intent and won’t assist anyone under 21. Confirmation in chat doesn’t replace ID, your staff verify a government photo ID at the point of sale. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.
No. Fred won’t make medical claims or suggest cannabis treats anything, since that’s not FDA-approved and not legal advertising. It shares general product info like strain type and THC/CBD percentages.
No. Dosing, driving, drug tests, and crossing state lines are off-limits. Fred shares the general start-low-go-slow label guidance and points you to a professional or attorney.
Fred treats it as an emergency, points to 911 and Poison Control immediately, and flags staff. It never tries to manage a possible poisoning on its own.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.
