Industries · Professional & B2B Services
Answer customers around the clock, an AI agent that explains plans and captures the sale, and never exposes account data, guarantees coverage, or contacts anyone without consent.
A customer wants to compare plans, check what’s available, and sign up. Fred answers the general questions and captures the sale, while call records, account data, coverage promises, cancellations, and unconsented outreach go straight to your team or the secure portal.
Built for FCC CPNI privacy rules and the TCPA. Account data stays in your secure, verified systems.
Talk to Fred.
Server-side guardrails
Telecom runs on account privacy and consent, where exposing call records, promising coverage, or texting without opt-in is a federal violation. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced on our servers before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Pack rules enforced in addition to baseline protections.industry.telecom
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| telecom-emergency | ESCALATE | S4 | input | If you're experiencing an emergency, call 911 immediately from a landline or another device. If you're reporting a downed power line or utility hazard, stay at least 30 feet away and call your local utility emergency number. Le… | contains: can't call 911, cant call 911, 911 not working +19 |
| telecom-no-cpni-disclosure | DENY | S3 | output | I'm not able to display account-specific details like call records, usage, or billing information here. Your account data is protected under federal privacy rules. You can securely access this information by logging into your a… | contains: call record, call history, call detail +17 |
| telecom-contact-request-escalate | ESCALATE | S3 | input | I'd be happy to have someone reach out to you! Our team handles all outbound calls and texts through our proper consent and scheduling system — that way we respect your preferences and stay within contact-hour guidelines. Let m… | contains: text me, send me a text, shoot me a text +20 |
| telecom-no-coverage-guarantees | DENY | S3 | output | I want to make sure you get accurate information — coverage depends on your specific location, building materials, terrain, and network conditions. I can point you to our coverage map for the best estimate, or connect you with… | contains: guaranteed coverage, 100% coverage, full coverage +12 |
| telecom-account-escalate | ESCALATE | S2 | input | I can definitely help point you in the right direction! For account-specific changes, our account team needs to verify your identity first to keep your information secure. Let me connect you with someone who can pull up your ac… | contains: my bill, my account, my balance +25 |
| telecom-cancellation-escalate | ESCALATE | S2 | input | I understand — let me connect you with our account team who can walk you through your options. They'll make sure you understand any contract terms, help with number porting if needed, and ensure a smooth process whatever you de… | contains: cancel my service, cancel my plan, cancel my account +18 |
| telecom-complaint-escalate | ESCALATE | S2 | input | I'm sorry you're dealing with this. I want to make sure your concern gets the attention it deserves — let me connect you with a member of our team who has the authority to review your situation and work toward a resolution. | contains: file a complaint, make a complaint, formal complaint +29 |
| telecom-buying-signal-escalate | ESCALATE | S2 | input | Great — sounds like you're ready to explore your options! Let me connect you with a sales specialist who can walk you through the best plans and promotions for your needs, answer any questions, and get you set up. | contains: sign up, new service, new line +35 |
| telecom-sms-disclaimer | DISCLAIMER | S2 | output | contains: sign up for texts, sign up for alerts, enroll in alerts +12 |
The boundaries Fred holds, no matter how a visitor asks.
Layered on top of the pack, unique to your provider. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
These industry rules stack on top of the always-on baseline, FCC CPNI privacy rules, the TCPA, and FCC advertising law, and macro overlays. See how the guardrail layers work
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The customer ready to sign up gets routed to your sales team first, so they close the warmest order instead of fielding the same questions.
Account data and call records are protected under FCC CPNI privacy rules. Fred points you to your secure portal and routes verified support. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.
No. Coverage depends on your location, terrain, and building. Fred points you to the coverage map and routes someone who can discuss your area, rather than promise.
Fred answers plan questions and routes your sales team to set up service. Direct ordering depends on the tools you run. Our training videos show you how, or you can add a paid setup.
Only through your proper consent system. Fred won’t set up outreach without opt-in, since the TCPA governs calls and texts. It routes your team to schedule it the right way.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.
