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Guardrails · Regional rules

The rules change at the border. So does Fred.

A help line only works in its own country, and a privacy law in one place can be a violation in another. Fred loads the right emergency resources and the right protections for where you operate, so help always works and your business stays on the right side of the law.

Why one rulebook isn’t enough.

Two things change the moment you cross a border. First, emergency help is local: telling someone in distress to call 988 is lifesaving in the United States and useless in London. Second, privacy law is local: Europe gives people stronger rights over their data than the United States does, and saying the wrong thing, or collecting the wrong number, can turn a friendly chat into a fine. Fred carries a separate rulebook for each region so neither one trips you up.

What Fred does, region by region.

United States

988, HIPAA, and your state’s privacy law

  • In a crisis, Fred shares the 988 Suicide & Crisis Lifeline, the Crisis Text Line (text HOME to 741741), and 911
  • Health identifiers like a medical record or insurance ID are stripped out of the chat automatically
  • Visitors are told their data rights, and lending rates come with the disclosures federal law requires
988 LifelineHIPAACCPA / CPRATILA Reg Z
European Union

112, 116 123, and GDPR

  • In a crisis, Fred shares 116 123 for emotional support and 112, the EU-wide emergency number
  • Personal ID numbers, passports, and IBANs are stripped out to meet EU data protection rules
  • Visitors are told their full GDPR rights: access, correct, delete, move, or withdraw consent, plus cookie consent
EU 112116 123GDPRePrivacy
United Kingdom

Samaritans, NHS 111, and UK GDPR

  • In a crisis, Fred shares Samaritans (116 123), Shout (text SHOUT to 85258), NHS 111, and 999
  • National Insurance, NHS, and passport numbers are stripped out of the conversation
  • Visitors get their UK GDPR rights and a path to the Information Commissioner’s Office
SamaritansNHS 111UK GDPRDPA 2018
Canada

9-8-8, PIPEDA, and Quebec’s Law 25

  • In a crisis, Fred shares the 9-8-8 Suicide Crisis Helpline in English and French, and 911
  • A Social Insurance Number or health card number is stripped out automatically
  • Where a decision is made by automation, Quebec’s Law 25 rights kick in, and a person can review it
9-8-8 CanadaPIPEDAQuebec Law 25PHIPA

Australia and New Zealand overlays are ready too, and we add regions as customers need them. Operating somewhere not listed? Talk to us →

What "handled" actually means.

When a rule fires, Fred does one of four things. No jargon, no surprises.

Bring in a human

For a crisis or anything high-stakes, Fred shares the right resources and hands the conversation to your team right away.

Politely decline

For anything unsafe or off-limits, Fred says no in a friendly way and steers back to how it can actually help.

Strip out sensitive numbers

If someone pastes a Social Security, health, or bank number, Fred removes it so it never lands in a transcript, and points them to a secure channel.

Add a quick note

For things like rates, health, or data, Fred adds the short disclosure your region requires, once, without nagging the visitor.

Working across borders.

Can Fred work outside the United States?

Yes. Fred runs on your own AI provider key, so a business in France, Japan, or anywhere else uses it just like a business in the US. Because you bring your own key, your AI usage is billed to you directly by your provider, and you choose a provider and data region that fit your local rules. We provide the software and the guardrails; you stay in control of the AI account and where it runs.

Where does the AI actually run?

With the WordPress plugin, everything runs on your own website and your own key, so we’re never in the middle. With Fred Cloud, we run the orchestration for you, and for organizations with strict in-country data requirements, Private and Sovereign deployments keep that footprint where it needs to be.

A real number. The right law. Wherever they are.

Talk to Fred.

One Fred. Every market you serve.

Go live in about 20 minutes. Or see how the always-on protections work.

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