Guardrails · Regional rules
The rules change at the border. So does Fred.
Regional settings help tailor resource messages and privacy controls to your location. Confirm supported resources, configuration, and local requirements before launch.
Why one rulebook isn’t enough.
Two things change the moment you cross a border. First, emergency help is local: telling someone in distress to call 988 is lifesaving in the United States and useless in London. Second, privacy law is local: Europe gives people stronger rights over their data than the United States does, and saying the wrong thing, or collecting the wrong number, can turn a friendly chat into a fine. Fred carries a separate rulebook for each region so neither one trips you up.
What Fred does, region by region.
988, HIPAA, and your state’s privacy law
- Detected crisis patterns can surface configured regional resources. Confirm local availability and do not rely on chat for emergency assistance.
- Review supported redaction patterns for regional identifiers. Coverage depends on settings and can miss information.
- Review the notices and handoff steps configured for your business. Regional settings do not establish compliance.
112, 116 123, and GDPR
- Detected crisis patterns can surface configured regional resources. Confirm local availability and do not rely on chat for emergency assistance.
- Review supported redaction patterns for personal identifiers and financial information; detection is not complete.
- Review your visitor notices, consent language and process for handling data requests. Regional settings do not establish compliance.
Samaritans, NHS 111, and UK GDPR
- Detected crisis patterns can surface configured regional resources. Confirm local availability and do not rely on chat for emergency assistance.
- Review supported redaction patterns for regional identifiers. Coverage depends on settings and can miss information.
- Review your visitor notices and the route for privacy questions or requests with the team responsible for them.
9-8-8, PIPEDA, and Quebec’s Law 25
- Detected crisis patterns can surface configured regional resources. Confirm local availability and do not rely on chat for emergency assistance.
- Review supported redaction patterns for regional identifiers. Coverage depends on settings and can miss information.
- Define how visitors can request human review and how your team will handle those requests.
Australia and New Zealand overlays are ready too, and we add regions as customers need them. Operating somewhere not listed? Talk to us →
What "handled" actually means.
When a rule fires, Fred does one of four things. No jargon, no surprises.
Bring in a human
Detected high-priority patterns can surface configured resources and request team follow-up. Delivery and response depend on your configuration and the receiving team. Do not rely on Fred for emergency assistance.
Politely decline
Configured checks can decline detected out-of-scope requests and redirect the conversation. Detection can miss phrasing or context.
Strip out sensitive numbers
Redaction targets configured patterns in supported data paths. It can miss information or be disabled. Do not submit sensitive identity, financial, or health details through general chat.
Add a quick note
Configured notices can accompany supported topics. Review their wording, triggers and coverage for your business; an automated notice does not establish compliance.
Working across borders.
Can Fred work outside the United States?
Yes. Fred runs on your own AI provider key, so a business in France, Japan, or anywhere else uses it just like a business in the US. Because you bring your own key, your AI usage is billed to you directly by your provider, and you choose a provider and data region that fit your local rules. We provide the software and the guardrails; you stay in control of the AI account and where it runs.
Where does the AI actually run?
The WordPress plugin runs on your hosting and connects to the services you configure. Fred Cloud provides managed orchestration. Discuss any residency requirements with us before choosing a deployment.
A real number. The right law. Wherever they are.
Talk to Fred.
One Fred. Every market you serve.
Configure and test your deployment, including regional resources and guardrails.