Everything Fred can do.

Conversation

• Real time voice using OpenAI or Gemini, natural and low latency
• Text chat across all four providers, no microphone needed
• Hybrid mode lets visitors choose voice or text, the recommended default
• Multi turn memory, multi persona dual voice, and an optional music bed that ducks during speech

Lead capture

• Two-phase webhooks can send contact fields after capture and fuller context after the conversation. Delivery depends on the configured integration and receiving system.
• Configurable consent and contact-capture controls
• Signed webhooks and field mapping to your CRM schema

Knowledge base

• Indexes your pages, posts, and products automatically
• Upload PDFs, Word, and Markdown, or index external URLs
• Your content helps ground answers; review responses for unsupported statements

Analytics and transcripts

• Volume, duration, and engagement metrics
• 30+ intent categories with confidence, plus sentiment per conversation
• Revenue attribution and CSV exports
• Optional recording and transcription; review data handling and retention before enabling

Security and administration

• Rate limiting, IP blocking, anomaly monitoring, encrypted key storage, HTTPS only
• One Command Center dashboard, a guided setup wizard, and scheduling with Smart Hours
• White label branding and multi site deployment

Escalation

Fred notifies your team when a conversation needs a human, and routes high priority topics like pricing, demos, or complaints to the right person without breaking the flow.