Fred for auto glass.
Answer repair-vs-replace and insurance questions, capture jobs, and book installs around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every chip and crack, captured and routed.
A rock hits the windshield and the driver wants to know if it can be repaired, what insurance covers, and when you can get them in. Fred answers what it can, captures the vehicle and damage, and books the job, while claims and firm quotes stay with your team.
What Fred does
- Answers repair vs replace basics, hours, and services
- Captures vehicle, glass, and damage details
- Books mobile and in-shop appointments
- Explains your insurance process in general terms
When Fred hands off to you
- A guaranteed price or coverage answer
- A safety issue like shattered glass or can’t drive
- An insurance claim dispute
- A customer wanting a glass tech
What Fred won’t do
- Quote a firm price without the vehicle details
- Tell a customer what insurance will cover
- Promise a same-day slot it can’t confirm
Pre-configured for auto glass: windshield repair and replacement, mobile service; claims routed to your team.
Crack in the glass. Fred books the fix.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every auto glass deployment runs the Automotive Sales & Service pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.automotive
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| auto-escalate-safety | ESCALATE | S4 | input | Contact our compliance team directly through the published channel. For an immediate safety risk, contact the appropriate emergency or vehicle-safety authority. | contains: safety recall, vehicle recall, report fraud +13 |
| auto-no-price-guarantee | DENY | S3 | input | Final pricing, financing terms, and trade values are confirmed in writing at the dealership. I can share estimates, but a sales consultant will provide exact figures based on your full situation. | contains: guarantee price, lock in rate, final out the door price +12 |
| auto-no-record-changes | DENY | S3 | input | Vehicle history records can't be altered. If there's a legitimate error, I'll connect you with our team who can guide you through the proper dispute process. | contains: update service record, change accident report, modify my claim +11 |
| auto-no-trade-valuations | DENY | S3 | output | Trade-in values require an in-person appraisal based on condition, mileage, and market factors. I can share general market ranges, but a sales consultant will provide your actual value. | contains: your trade is worth $, your vehicle is valued at $, trade-in value of $ +7 |
| auto-complaint-escalate | ESCALATE | S2 | input | I understand your frustration. Let me connect you with our customer relations manager who can review your situation and work toward a resolution. | contains: lemon law, warranty claim, defective vehicle +14 |
| auto-service-escalate | ESCALATE | S2 | input | Let me get you scheduled with our service department. I'll connect you to set up an appointment at a time that works. | contains: schedule service, oil change appointment, need maintenance +14 |
| auto-sales-escalate | ESCALATE | S2 | input | Great, let me connect you with a sales consultant who can walk you through what we have available and find the right fit for you. | contains: looking for a car, want to buy a vehicle, test drive +15 |
| auto-disclaimer | DISCLAIMER | S2 | output | contains: estimate, quote, payment +11 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not guarantee a final price, financing terms, or trade-in value, those are confirmed in writing
- Do not alters a vehicle history or service record
- Configure routing for safety recalls and fraud to the right authority (NHTSA, law enforcement). Check receipt and follow-up.
- Books service and sales with a real person, never closes the deal itself
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore anyone is quoted a firm price or rate
- LOGwhen a visitor asks about a specific VIN or vehicle
These industry rules stack on top of the always-on baseline, your region’s privacy and consumer-protection rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Auto glass questions.
Repair or replace, what will Fred say?
Fred shares the general difference and captures the damage details, but the final call is confirmed in person, not promised over chat.
Can Fred tell me what insurance covers?
No. Fred explains your insurance process in general terms and routes the claim to your team.
Will it quote a price?
Fred won’t put a firm price on it without the vehicle and glass details. It captures them and connects you with your team.
Do you offer mobile service?
Where you offer it, Fred books mobile and in-shop appointments and captures the location and vehicle details.
Book every install. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.