Fred for auto glass.
Answer repair-vs-replace and insurance questions, capture jobs, and book installs around the clock, an AI agent that keeps the schedule full and never quotes a price or settles a claim.
Every chip and crack, captured and routed.
A rock hits the windshield and the driver wants to know if it can be repaired, what insurance covers, and when you can get them in. Fred answers what it can, captures the vehicle and damage, and books the job, while claims and firm quotes stay with your team.
What Fred does
- Answers repair vs replace basics, hours, and services
- Captures vehicle, glass, and damage details
- Books mobile and in-shop appointments
- Explains your insurance process in general terms
When Fred hands off to you
- A guaranteed price or coverage answer
- A safety issue like shattered glass or can’t drive
- An insurance claim dispute
- A customer wanting a glass tech
What Fred won’t do
- Quote a firm price without the vehicle details
- Tell a customer what insurance will cover
- Promise a same-day slot it can’t confirm
Pre-configured for auto glass: windshield repair and replacement, mobile service; claims routed to your team.
Crack in the glass. Fred books the fix.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Every auto glass deployment runs the Automotive Sales & Service pack. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.automotive
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| auto-escalate-safety | ESCALATE | S4 | input | I'm escalating this to our compliance team immediately. If there's an immediate safety risk, contact NHTSA or local law enforcement. For recalls, check NHTSA.gov/recalls. | contains: safety recall, vehicle recall, report fraud +13 |
| auto-no-price-guarantee | DENY | S3 | input | Final pricing, financing terms, and trade values are confirmed in writing at the dealership. I can share estimates, but a sales consultant will provide exact figures based on your full situation. | contains: guarantee price, lock in rate, final out the door price +12 |
| auto-no-record-changes | DENY | S3 | input | Vehicle history records can't be altered. If there's a legitimate error, I'll connect you with our team who can guide you through the proper dispute process. | contains: update service record, change accident report, modify my claim +11 |
| auto-no-trade-valuations | DENY | S3 | output | Trade-in values require an in-person appraisal based on condition, mileage, and market factors. I can share general market ranges, but a sales consultant will provide your actual value. | contains: your trade is worth $, your vehicle is valued at $, trade-in value of $ +7 |
| auto-complaint-escalate | ESCALATE | S2 | input | I understand your frustration. Let me connect you with our customer relations manager who can review your situation and work toward a resolution. | contains: lemon law, warranty claim, defective vehicle +14 |
| auto-service-escalate | ESCALATE | S2 | input | Let me get you scheduled with our service department. I'll connect you to set up an appointment at a time that works. | contains: schedule service, oil change appointment, need maintenance +14 |
| auto-sales-escalate | ESCALATE | S2 | input | Great, let me connect you with a sales consultant who can walk you through what we have available and find the right fit for you. | contains: looking for a car, want to buy a vehicle, test drive +15 |
| auto-disclaimer | DISCLAIMER | S2 | output | contains: estimate, quote, payment +11 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never guarantees a final price, financing terms, or trade-in value, those are confirmed in writing
- Never alters a vehicle history or service record
- Routes safety recalls and fraud to the right authority (NHTSA, law enforcement)
- Books service and sales with a real person, never closes the deal itself
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore anyone is quoted a firm price or rate
- LOGwhen a visitor asks about a specific VIN or vehicle
These industry rules stack on top of the always-on baseline, your region’s privacy and consumer-protection rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The insurance-covered replacement and the fleet job get called before the price-only question, so your shop works the highest-value lead first instead of guessing.
Auto glass questions.
Repair or replace, what will Fred say?
Fred shares the general difference and captures the damage details, but the final call is confirmed in person, not promised over chat.
Can Fred tell me what insurance covers?
No. Fred explains your insurance process in general terms and routes the claim to your team.
Will it quote a price?
Fred won’t put a firm price on it without the vehicle and glass details. It captures them and connects you with your team.
Do you offer mobile service?
Where you offer it, Fred books mobile and in-shop appointments and captures the location and vehicle details.
Book every install. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.