Fred for auto repair.
Answer service questions, capture jobs, and book the bay around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every job, captured and routed.
A check-engine light comes on and the customer wants to know if you can look at it and what it’ll cost. Fred answers what it can, books the service appointment, and captures the job, while real estimates wait for your techs to inspect.
What Fred does
- Answers services, hours, and what you work on
- Books service and maintenance appointments
- Captures the vehicle, symptoms, and job details
- Shares general service info, not firm quotes
When Fred hands off to you
- A request to guarantee a repair price
- A safety-critical issue or no-start emergency
- A warranty or comeback complaint
- A customer wanting a service advisor
What Fred won’t do
- Quote a firm repair price without an inspection
- Diagnose a problem the techs haven’t seen
- Promise a turnaround time you didn’t set
Pre-configured for service and repair shops: diagnostics, maintenance, and repair bookings; estimates routed to your techs.
Bay’s full. Fred books the next one.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every auto repair deployment runs the Automotive Sales & Service pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.automotive
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| auto-escalate-safety | ESCALATE | S4 | input | Contact our compliance team directly through the published channel. For an immediate safety risk, contact the appropriate emergency or vehicle-safety authority. | contains: safety recall, vehicle recall, report fraud +13 |
| auto-no-price-guarantee | DENY | S3 | input | Final pricing, financing terms, and trade values are confirmed in writing at the dealership. I can share estimates, but a sales consultant will provide exact figures based on your full situation. | contains: guarantee price, lock in rate, final out the door price +12 |
| auto-no-record-changes | DENY | S3 | input | Vehicle history records can't be altered. If there's a legitimate error, I'll connect you with our team who can guide you through the proper dispute process. | contains: update service record, change accident report, modify my claim +11 |
| auto-no-trade-valuations | DENY | S3 | output | Trade-in values require an in-person appraisal based on condition, mileage, and market factors. I can share general market ranges, but a sales consultant will provide your actual value. | contains: your trade is worth $, your vehicle is valued at $, trade-in value of $ +7 |
| auto-complaint-escalate | ESCALATE | S2 | input | I understand your frustration. Let me connect you with our customer relations manager who can review your situation and work toward a resolution. | contains: lemon law, warranty claim, defective vehicle +14 |
| auto-service-escalate | ESCALATE | S2 | input | Let me get you scheduled with our service department. I'll connect you to set up an appointment at a time that works. | contains: schedule service, oil change appointment, need maintenance +14 |
| auto-sales-escalate | ESCALATE | S2 | input | Great, let me connect you with a sales consultant who can walk you through what we have available and find the right fit for you. | contains: looking for a car, want to buy a vehicle, test drive +15 |
| auto-disclaimer | DISCLAIMER | S2 | output | contains: estimate, quote, payment +11 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not guarantee a final price, financing terms, or trade-in value, those are confirmed in writing
- Do not alters a vehicle history or service record
- Configure routing for safety recalls and fraud to the right authority (NHTSA, law enforcement). Check receipt and follow-up.
- Books service and sales with a real person, never closes the deal itself
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore anyone is quoted a firm price or rate
- LOGwhen a visitor asks about a specific VIN or vehicle
These industry rules stack on top of the always-on baseline, your region’s privacy and consumer-protection rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Auto repair questions.
Will Fred quote a repair price?
No. Real estimates require an inspection by your techs. Fred shares general service info and books the appointment, but it won’t put a firm number on a repair it can’t see.
Can Fred diagnose my car?
No. Fred captures the symptoms and vehicle details and books the visit so your techs can diagnose it properly.
Can it book a service appointment?
Yes. Fred books service and maintenance appointments around the clock and captures the job details for your service team.
What about a warranty or comeback?
Fred routes warranty and comeback complaints to your service advisor rather than handling them itself.
Book every bay. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.