Fred for collision & body.
Answer estimate and insurance questions, capture claims, and book drop-offs around the clock, an AI agent that keeps the schedule full and never quotes a repair or settles a claim.
Every estimate request, captured and routed.
Someone’s just been in a wreck and they’re stressed and unsure what to do next. Fred answers calmly, explains your estimate and insurance process, and captures the details, while the actual estimate and claim work stays with your team.
What Fred does
- Answers your estimate and insurance process
- Captures vehicle, damage, and insurance details
- Books estimate and drop-off appointments
- Explains rentals and timelines in general terms
When Fred hands off to you
- A request to guarantee repair cost or coverage
- An injury or active-accident emergency (call 911)
- A total-loss or claim dispute
- A customer wanting an estimator
What Fred won’t do
- Quote a repair price without inspecting the damage
- Tell a customer what insurance will or won’t cover
- Alter an accident or estimate record
Pre-configured for collision and body shops: estimate requests, insurance intake, and drop-off booking.
After the wreck, Fred’s the calm first call.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Every collision and body shop deployment runs the Automotive Sales & Service pack. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.automotive
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| auto-escalate-safety | ESCALATE | S4 | input | I'm escalating this to our compliance team immediately. If there's an immediate safety risk, contact NHTSA or local law enforcement. For recalls, check NHTSA.gov/recalls. | contains: safety recall, vehicle recall, report fraud +13 |
| auto-no-price-guarantee | DENY | S3 | input | Final pricing, financing terms, and trade values are confirmed in writing at the dealership. I can share estimates, but a sales consultant will provide exact figures based on your full situation. | contains: guarantee price, lock in rate, final out the door price +12 |
| auto-no-record-changes | DENY | S3 | input | Vehicle history records can't be altered. If there's a legitimate error, I'll connect you with our team who can guide you through the proper dispute process. | contains: update service record, change accident report, modify my claim +11 |
| auto-no-trade-valuations | DENY | S3 | output | Trade-in values require an in-person appraisal based on condition, mileage, and market factors. I can share general market ranges, but a sales consultant will provide your actual value. | contains: your trade is worth $, your vehicle is valued at $, trade-in value of $ +7 |
| auto-complaint-escalate | ESCALATE | S2 | input | I understand your frustration. Let me connect you with our customer relations manager who can review your situation and work toward a resolution. | contains: lemon law, warranty claim, defective vehicle +14 |
| auto-service-escalate | ESCALATE | S2 | input | Let me get you scheduled with our service department. I'll connect you to set up an appointment at a time that works. | contains: schedule service, oil change appointment, need maintenance +14 |
| auto-sales-escalate | ESCALATE | S2 | input | Great, let me connect you with a sales consultant who can walk you through what we have available and find the right fit for you. | contains: looking for a car, want to buy a vehicle, test drive +15 |
| auto-disclaimer | DISCLAIMER | S2 | output | contains: estimate, quote, payment +11 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never guarantees a final price, financing terms, or trade-in value, those are confirmed in writing
- Never alters a vehicle history or service record
- Routes safety recalls and fraud to the right authority (NHTSA, law enforcement)
- Books service and sales with a real person, never closes the deal itself
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore anyone is quoted a firm price or rate
- LOGwhen a visitor asks about a specific VIN or vehicle
These industry rules stack on top of the always-on baseline, your region’s privacy and consumer-protection rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The insurance-backed repair and the scheduled drop-off get called before the price-only question, so your shop works the highest-value lead first instead of guessing.
Collision questions.
Will Fred quote the repair cost?
No. Collision estimates require inspecting the damage. Fred explains your process and captures the details, but the estimate comes from your team.
Can Fred tell me what insurance covers?
No. Coverage decisions are between the customer and their insurer. Fred captures the claim details and routes them to your team.
What if someone was just in an accident?
If anyone is hurt, Fred points to 911 first. Then it calmly captures the vehicle and insurance details and books the estimate.
Can it book a drop-off?
Yes. Fred books estimate and drop-off appointments and explains rentals and timelines in general terms.
Capture every estimate. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.