Fred for quick lube.
Answer service and wait-time questions, capture visits, and keep the lane moving around the clock, an AI agent that drives traffic and never promises a price or upsell you didn’t set.
Every visit, captured and routed.
A driver’s overdue for an oil change and wants to know if they can swing by and how long it’ll take. Fred answers hours, services, and general pricing, and captures the visit, while specifics stay with your team.
What Fred does
- Answers services, hours, and general pricing
- Captures vehicle and service details
- Books or holds a spot where you offer it
- Explains what a service includes
When Fred hands off to you
- A guaranteed price or forced upsell
- A repair beyond routine maintenance
- A complaint about a prior service
- A customer wanting a technician
What Fred won’t do
- Guarantee final pricing or push an upsell you didn’t set
- Recommend a repair it can’t see
- Promise a wait time you didn’t set
Pre-configured for quick lube and oil change: routine maintenance, fluids, and inspections; specifics routed to your team.
Overdue oil change. Fred gets them in.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Every quick lube deployment runs the Automotive Sales & Service pack. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.automotive
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| auto-escalate-safety | ESCALATE | S4 | input | I'm escalating this to our compliance team immediately. If there's an immediate safety risk, contact NHTSA or local law enforcement. For recalls, check NHTSA.gov/recalls. | contains: safety recall, vehicle recall, report fraud +13 |
| auto-no-price-guarantee | DENY | S3 | input | Final pricing, financing terms, and trade values are confirmed in writing at the dealership. I can share estimates, but a sales consultant will provide exact figures based on your full situation. | contains: guarantee price, lock in rate, final out the door price +12 |
| auto-no-record-changes | DENY | S3 | input | Vehicle history records can't be altered. If there's a legitimate error, I'll connect you with our team who can guide you through the proper dispute process. | contains: update service record, change accident report, modify my claim +11 |
| auto-no-trade-valuations | DENY | S3 | output | Trade-in values require an in-person appraisal based on condition, mileage, and market factors. I can share general market ranges, but a sales consultant will provide your actual value. | contains: your trade is worth $, your vehicle is valued at $, trade-in value of $ +7 |
| auto-complaint-escalate | ESCALATE | S2 | input | I understand your frustration. Let me connect you with our customer relations manager who can review your situation and work toward a resolution. | contains: lemon law, warranty claim, defective vehicle +14 |
| auto-service-escalate | ESCALATE | S2 | input | Let me get you scheduled with our service department. I'll connect you to set up an appointment at a time that works. | contains: schedule service, oil change appointment, need maintenance +14 |
| auto-sales-escalate | ESCALATE | S2 | input | Great, let me connect you with a sales consultant who can walk you through what we have available and find the right fit for you. | contains: looking for a car, want to buy a vehicle, test drive +15 |
| auto-disclaimer | DISCLAIMER | S2 | output | contains: estimate, quote, payment +11 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never guarantees a final price, financing terms, or trade-in value, those are confirmed in writing
- Never alters a vehicle history or service record
- Routes safety recalls and fraud to the right authority (NHTSA, law enforcement)
- Books service and sales with a real person, never closes the deal itself
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore anyone is quoted a firm price or rate
- LOGwhen a visitor asks about a specific VIN or vehicle
These industry rules stack on top of the always-on baseline, your region’s privacy and consumer-protection rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The full-service package and the fleet vehicle get prioritized over the basic price check, so your team works the highest-value lead first instead of guessing.
Quick lube questions.
Will Fred quote a price?
Fred shares general pricing and what a service includes, but it won’t lock in a firm number or push an upsell you didn’t set.
What if my car needs more than an oil change?
Fred won’t recommend a repair it can’t see. It captures the concern and routes it to your team.
How long is the wait?
Fred shares general wait info and, where you offer it, books or holds a spot, but it won’t promise a time you didn’t set.
Can it hold my spot?
Where you enable it, yes. Fred captures the vehicle and service and holds or books the visit.
Keep the lane moving. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.