Fred for quick lube.
Answer service and wait-time questions, capture visits, and keep the lane moving around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every visit, captured and routed.
A driver’s overdue for an oil change and wants to know if they can swing by and how long it’ll take. Fred answers hours, services, and general pricing, and captures the visit, while specifics stay with your team.
What Fred does
- Answers services, hours, and general pricing
- Captures vehicle and service details
- Books or holds a spot where you offer it
- Explains what a service includes
When Fred hands off to you
- A guaranteed price or forced upsell
- A repair beyond routine maintenance
- A complaint about a prior service
- A customer wanting a technician
What Fred won’t do
- Guarantee final pricing or push an upsell you didn’t set
- Recommend a repair it can’t see
- Promise a wait time you didn’t set
Pre-configured for quick lube and oil change: routine maintenance, fluids, and inspections; specifics routed to your team.
Overdue oil change. Fred gets them in.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every quick lube deployment runs the Automotive Sales & Service pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.automotive
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| auto-escalate-safety | ESCALATE | S4 | input | Contact our compliance team directly through the published channel. For an immediate safety risk, contact the appropriate emergency or vehicle-safety authority. | contains: safety recall, vehicle recall, report fraud +13 |
| auto-no-price-guarantee | DENY | S3 | input | Final pricing, financing terms, and trade values are confirmed in writing at the dealership. I can share estimates, but a sales consultant will provide exact figures based on your full situation. | contains: guarantee price, lock in rate, final out the door price +12 |
| auto-no-record-changes | DENY | S3 | input | Vehicle history records can't be altered. If there's a legitimate error, I'll connect you with our team who can guide you through the proper dispute process. | contains: update service record, change accident report, modify my claim +11 |
| auto-no-trade-valuations | DENY | S3 | output | Trade-in values require an in-person appraisal based on condition, mileage, and market factors. I can share general market ranges, but a sales consultant will provide your actual value. | contains: your trade is worth $, your vehicle is valued at $, trade-in value of $ +7 |
| auto-complaint-escalate | ESCALATE | S2 | input | I understand your frustration. Let me connect you with our customer relations manager who can review your situation and work toward a resolution. | contains: lemon law, warranty claim, defective vehicle +14 |
| auto-service-escalate | ESCALATE | S2 | input | Let me get you scheduled with our service department. I'll connect you to set up an appointment at a time that works. | contains: schedule service, oil change appointment, need maintenance +14 |
| auto-sales-escalate | ESCALATE | S2 | input | Great, let me connect you with a sales consultant who can walk you through what we have available and find the right fit for you. | contains: looking for a car, want to buy a vehicle, test drive +15 |
| auto-disclaimer | DISCLAIMER | S2 | output | contains: estimate, quote, payment +11 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not guarantee a final price, financing terms, or trade-in value, those are confirmed in writing
- Do not alters a vehicle history or service record
- Configure routing for safety recalls and fraud to the right authority (NHTSA, law enforcement). Check receipt and follow-up.
- Books service and sales with a real person, never closes the deal itself
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore anyone is quoted a firm price or rate
- LOGwhen a visitor asks about a specific VIN or vehicle
These industry rules stack on top of the always-on baseline, your region’s privacy and consumer-protection rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Quick lube questions.
Will Fred quote a price?
Fred shares general pricing and what a service includes, but it won’t lock in a firm number or push an upsell you didn’t set.
What if my car needs more than an oil change?
Fred won’t recommend a repair it can’t see. It captures the concern and routes it to your team.
How long is the wait?
Fred shares general wait info and, where you offer it, books or holds a spot, but it won’t promise a time you didn’t set.
Can it hold my spot?
Where you enable it, yes. Fred captures the vehicle and service and holds or books the visit.
Keep the lane moving. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.