Fred for towing & roadside.
Answer roadside and impound questions, capture dispatch details, and get help moving around the clock, an AI agent that keeps callers safe and never quotes a regulated fee or releases a vehicle.
Get them safe. Get them dispatched.
Someone’s stranded on the shoulder and scared. Fred’s first move is safety: call 911 if anyone’s in danger, stay in the vehicle, hazards on. Then it captures location and vehicle details for your dispatch team. It never guesses a fee or a release; those are regulated and handled by your team.
What Fred does
- Tells stranded callers how to stay safe first
- Captures location, vehicle, and service needed
- Routes to dispatch with an accurate handoff
- Explains your general service area and process
When Fred hands off to you
- Anyone in immediate danger (call 911)
- A request for a tow, storage, or impound fee
- A vehicle release or impound retrieval
- A complaint or unlawful-tow claim
What Fred won’t do
- Quote a tow, storage, or impound fee
- Authorize a vehicle release over chat
- Give an ETA your dispatch hasn’t confirmed
Pre-configured for towing and roadside: dispatch intake, impound questions, and roadside safety; fees and releases handled by your team.
Stranded and scared. Fred gets help moving.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Every towing and roadside deployment runs the Towing & Vehicle Recovery pack. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.towing
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| towing-emergency | ESCALATE | S4 | input | If you or anyone is in immediate danger, call 911 first. If you're on the roadside: stay in your vehicle with your seatbelt on and hazard lights activated — getting out on a highway shoulder is extremely dangerous. If you must… | contains: stranded on highway, stranded on freeway, stranded on interstate +59 |
| towing-no-fee-quotes | DENY | S3 | output | Towing and storage rates are regulated by state and local law, and the applicable rate depends on your vehicle type, distance, time of day, and jurisdiction. I don't want to give you an inaccurate number — let me connect you wi… | contains: the tow will cost, tow fee is, towing fee is +35 |
| towing-no-release | DENY | S3 | input | I understand this is stressful — having your vehicle held is frustrating, and I want to help you get it back as quickly as possible. Vehicle releases have to be handled in person because we're required to verify your identity a… | contains: release my car, release my vehicle, release my truck +26 |
| towing-impound-escalate | ESCALATE | S2 | input | Let me connect you with our lot team right away — they can pull up your vehicle information, explain any applicable fees, and help you figure out next steps. If your vehicle has been in storage for a while, time matters, so let… | contains: my car was towed, my vehicle was towed, where is my car +32 |
| towing-complaint-escalate | ESCALATE | S2 | input | I'm sorry about your experience — let me connect you with a manager who can review what happened and work toward a resolution. If you believe the tow was unlawful or fees exceed regulated rates, you also have the right to file… | contains: file a complaint, make a complaint, speak to a manager +36 |
| towing-service-escalate | ESCALATE | S2 | input | Let me get you connected with our dispatch team! They'll need your location, vehicle details, and the type of service you need, and they can give you an accurate ETA and pricing for your situation. | contains: need a tow, need a tow truck, need towing +43 |
| towing-disclaimer | DISCLAIMER | S2 | output | contains: tow rate, towing rate, storage rate +12 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Tells stranded callers to call 911 and stay safe before anything else
- Never quotes a tow, storage, or impound fee, those are regulated and situational
- Never authorizes a vehicle release, that has to happen in person
- Routes impound, complaints, and dispatch to your team with the details they need
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore any fee or rate is stated over chat
- LOGwhen a caller reports being stranded
These industry rules stack on top of the always-on baseline, your region’s privacy and consumer-protection rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The active roadside dispatch gets your team before the general fee question, so dispatch works the highest-priority call first instead of guessing.
Towing questions.
What will the tow cost?
Towing, storage, and impound fees are regulated and depend on your vehicle, distance, time, and jurisdiction. Fred won’t guess a number; your dispatch team confirms an accurate one.
Can Fred release my vehicle?
No. Vehicle releases have to be handled in person. Fred captures your details and connects you with the lot team to walk through next steps.
I’m stranded, what does Fred do?
Safety first. Fred tells you to call 911 if anyone’s in danger, stay in the vehicle with hazards on, then captures your location and vehicle for dispatch.
Where is my towed car?
Fred routes you to the lot team who can pull up your vehicle, explain any fees, and walk you through retrieval.
Dispatch every call. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.