Industries · Education & Childcare
Answer prospects and students around the clock, an AI agent that fields admissions and aid questions and never makes an eligibility call or touches a student record.
A prospective student wants application requirements, deadlines, and a rough sense of aid. Fred answers the general questions, captures the lead, and routes admissions, while eligibility calls, student records, and Title IX reports go straight to the right office.
Built for FERPA, Title IX, and Clery. Every eligibility call and record stays with the right office.
Talk to Fred.
Server-side guardrails
Colleges run on admissions, aid, and records governed by FERPA, Title IX, and the Clery Act. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced on our servers before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Pack rules enforced in addition to baseline protections.industry.higher-education
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| edu-emergency | ESCALATE | S4 | input | If you or someone nearby is in immediate danger, call 911 now. For suicidal thoughts or mental health crisis: call or text 988 (Suicide & Crisis Lifeline). Campus police can also respond to emergencies. I'm flagging this for im… | contains: overdose, took too many pills, active shooter +17 |
| edu-title-ix-escalate | ESCALATE | S4 | input | I want to make sure you get the right support. Reports of sexual assault, harassment, stalking, or dating violence go directly to the Title IX Coordinator. You have the right to file a formal complaint, and the university is re… | contains: sexual assault, sexual harassment, title ix +20 |
| edu-no-eligibility-determinations | DENY | S3 | output | I can share general information about programs, requirements, and processes, but I can't make specific eligibility determinations about admissions, financial aid, transfer credits, visa status, or residency classification. Thes… | contains: you will be admitted, you qualify for admission, your gpa is high enough +19 |
| edu-ferpa-records-escalate | ESCALATE | S3 | input | Student records — including transcripts, enrollment verifications, and FERPA requests — are handled by the Registrar's Office to protect your privacy under FERPA. I'll connect you with someone who can help. If you need an offic… | contains: my transcript, order transcript, send my transcript +19 |
| edu-redact-student-pii | REDACT | S3 | input | I removed student identifiers from this conversation to protect your privacy. The information you need is available through the appropriate university office. | contains: student id, student number, university id +9 |
| edu-disability-escalate | ESCALATE | S2 | input | Accommodation requests are handled by the Disability Services office (sometimes called Accessibility Services or Student Accessibility). They review documentation and set up your accommodations with your professors. I'll connec… | contains: ada accommodation, disability accommodation, disability services +23 |
| edu-enrollment-escalate | ESCALATE | S2 | input | Great — I'd love to connect you with our admissions team! They can walk you through the application process, deadlines, financial aid options, and next steps. Would you like to schedule a campus visit, or would you prefer to sp… | contains: how do i apply, application deadline, when is the deadline +22 |
| edu-disclaimer | DISCLAIMER | S2 | output | contains: apply for admission, apply for financial aid, submit your enrollment +8 |
The boundaries Fred holds, no matter how a visitor asks.
Layered on top of the pack, unique to your institution. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
These industry rules stack on top of the always-on baseline, FERPA, Title IX, and Clery Act requirements, and macro overlays. See how the guardrail layers work
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The prospect ready to apply gets routed before the casual researcher, so admissions works the warmest lead first instead of guessing.
Admissions, financial-aid, transfer-credit, and visa decisions require official review by staff with your full records. Fred shares general requirements and routes the right office. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.
No. Student records are protected under FERPA and handled by the Registrar. Fred routes you there and points to official online ordering where it exists.
With care and speed. Fred routes Title IX reports to the coordinator, points anyone in danger to 911 or 988, and flags it for staff immediately.
Fred captures the lead and routes admissions to follow up, schedule a visit, and walk you through next steps. Direct booking depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.
