Industries · Education & Childcare
Answer families around the clock, an AI agent that fields enrollment, calendar, and program questions and never collects a child’s data or steps into a student’s case.
A parent wants registration dates, the bus route, and whether their kid is zoned for your school. Fred answers the general questions, captures the request, and routes the office, while anything about a specific child’s data, evaluation, discipline, or safety goes straight to staff.
Built for COPPA, FERPA, and IDEA. Every child’s record and case stays with your staff.
Talk to Fred.
Server-side guardrails
Schools answer to parents, kids, and a stack of privacy and safety laws, COPPA, FERPA, and IDEA among them. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced on our servers before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Pack rules enforced in addition to baseline protections.industry.education-youth
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| eduy-emergency | ESCALATE | S4 | input | If you or a child is in immediate danger, call 911 now. For child abuse or neglect: call the Childhelp National Child Abuse Hotline at 1-800-422-4453 (available 24/7). For suicidal thoughts or mental health crisis: call or text… | contains: child abuse, someone is hurting me, hitting me +28 |
| eduy-no-child-data-collection | DENY | S3 | output | I'm not able to collect personal information like names, emails, phone numbers, or locations through this chat — especially when children may be using it. If you need to share personal information, a parent or guardian should c… | contains: what is your name, tell me your name, enter your name +31 |
| eduy-no-assessment-output | DENY | S3 | output | I can share general information about learning differences, developmental milestones, and the evaluation process, but I can't assess, diagnose, or make specific recommendations about any individual child. Evaluations for learni… | contains: your child has, your child likely has, your child shows signs of +17 |
| eduy-evaluation-escalate | ESCALATE | S3 | input | I can hear that you're concerned about your child, and getting answers is important. The right next step is a professional evaluation. You have a few options: Your school district is required to evaluate your child at no cost i… | contains: evaluate my child, assess my child, test my child +27 |
| eduy-parent-concern-escalate | ESCALATE | S2 | input | I want to make sure this gets to the right person. Concerns about bullying, IEP or 504 compliance, disciplinary actions, and school safety need direct staff involvement. I'm connecting you with someone who can address this. If… | contains: my child is being bullied, bullying my child, cyberbullying +34 |
| eduy-enrollment-escalate | ESCALATE | S2 | input | We'd love to tell you more about enrollment! Let me connect you with our admissions or enrollment team — they can walk you through the process, important dates, and everything you need to get started. Is there anything specific… | contains: enroll my child, register my child, how do i enroll +35 |
| eduy-disclaimer | DISCLAIMER | S2 | output | contains: submit enrollment forms, complete your registration, request your child's records +7 |
The boundaries Fred holds, no matter how a visitor asks.
Layered on top of the pack, unique to your school. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
These industry rules stack on top of the always-on baseline, COPPA children’s-privacy rules, FERPA, and IDEA, and macro overlays. See how the guardrail layers work
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The family ready to register gets routed before the general question, so your office works the enrollment first instead of guessing.
Children’s data is protected under COPPA and FERPA, so a chat box is the wrong place to gather a name, birthday, or photo. Fred answers your questions and routes a person to handle records securely. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.
No. Evaluations and diagnoses require qualified professionals. Fred shares general information about the process and your rights under IDEA, then routes your request to the right staff.
Safety comes first. Fred points anyone in danger to 911, shares the right hotline, and flags the concern for staff immediately rather than handling it in chat.
Fred captures the request and routes your enrollment office in seconds. Records and registration are completed through secure school channels. Our training videos show you how to connect them, or you can add a paid setup.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.
