Industries · Education & Childcare
Fred for trade & vocational schools.
Answer prospects around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Answer the prospect. Stay honest.
A prospect wants program length, cost, and financing, and whether it leads to work. Fred answers the general questions, captures the lead, and routes admissions, while eligibility and aid determinations and any job or salary promise go straight to staff.
What Fred does
- Answers program, cost, and financing questions
- Captures applications and tour requests, 24/7
- Routes admissions to follow up and enroll
- Escalates records and emergencies to the right office
When Fred hands off to you
- An admissions, aid, or financing determination
- A student-records or enrollment-verification request
- A complaint or emergency
- A prospect ready to apply or tour
What Fred won’t do
- Determine admissions or aid eligibility
- Guarantee a job, salary, or placement rate
- Release or discuss a student’s records
Built for FERPA and FTC outcome-claim rules. Every eligibility call and promise stays with your staff.
Shop is dark. Fred’s still enrolling.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Colleges run on admissions, aid, and records governed by FERPA, Title IX, and the Clery Act. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.higher-education
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| edu-emergency | ESCALATE | S4 | input | If you or someone nearby is in immediate danger, call 911 now. For suicidal thoughts or mental health crisis: call or text 988 (Suicide & Crisis Lifeline). Campus police can also respond to emergencies. I'm flagging this for im… | contains: overdose, took too many pills, active shooter +17 |
| edu-title-ix-escalate | ESCALATE | S4 | input | I want to make sure you get the right support. Reports of sexual assault, harassment, stalking, or dating violence go directly to the Title IX Coordinator. You have the right to file a formal complaint, and the university is re… | contains: sexual assault, sexual harassment, title ix +20 |
| edu-no-eligibility-determinations | DENY | S3 | output | I can share general information about programs, requirements, and processes, but I can't make specific eligibility determinations about admissions, financial aid, transfer credits, visa status, or residency classification. Thes… | contains: you will be admitted, you qualify for admission, your gpa is high enough +19 |
| edu-ferpa-records-escalate | ESCALATE | S3 | input | Student records — including transcripts, enrollment verifications, and FERPA requests — are handled by the Registrar's Office to protect your privacy under FERPA. I'll connect you with someone who can help. If you need an offic… | contains: my transcript, order transcript, send my transcript +19 |
| edu-redact-student-pii | REDACT | S3 | input | Please do not submit student identifiers or private records in this chat. Use the appropriate university office’s approved channel for your request. | contains: student id, student number, university id +9 |
| edu-disability-escalate | ESCALATE | S2 | input | Accommodation requests are handled by the Disability Services office (sometimes called Accessibility Services or Student Accessibility). They review documentation and set up your accommodations with your professors. I'll connec… | contains: ada accommodation, disability accommodation, disability services +23 |
| edu-enrollment-escalate | ESCALATE | S2 | input | Great — I'd love to connect you with our admissions team! They can walk you through the application process, deadlines, financial aid options, and next steps. Would you like to schedule a campus visit, or would you prefer to sp… | contains: how do i apply, application deadline, when is the deadline +22 |
| edu-disclaimer | DISCLAIMER | S2 | output | contains: apply for admission, apply for financial aid, submit your enrollment +8 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not make an admissions, financial-aid, transfer-credit, or visa eligibility determination
- Do not release or discuss a student’s records or identifiers in chat
- Configure routing for Title IX reports and emergencies to the right office, 911, or 988
- Do not confirm an accommodation; route to Disability Services
Your custom rules
Layered on top of the pack, unique to your institution. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKany eligibility or aid determination
- WARNbefore a deadline or requirement is stated as final
- LOGwhen a prospect asks about a specific program
These industry rules stack on top of the always-on baseline, FERPA, Title IX, and Clery Act requirements, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the prospect ready to enroll. Delivery depends on your configuration and the receiving system.
Admissions questions.
Why won’t Fred guarantee a job or salary?
Outcome claims are tightly regulated, and results depend on the individual. Fred shares honest program information, captures the lead, and routes admissions. Configure and test the relevant rules; checks can miss phrasing or context.
Can Fred tell me if I qualify or how much aid I’ll get?
No. Admissions, aid, and financing determinations require official review. Fred shares general requirements and routes the right office.
Will Fred pull up my records?
No. Student records are protected under FERPA and handled by staff. Fred routes you to the right office.
Can it help me enroll?
Fred captures the lead and routes admissions to follow up, book a tour, and walk you through enrollment. Direct booking depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Answer every prospect. Stay honest.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.