Industries · Financial Services
Fred for cryptocurrency.
Answer user questions, flag scams, and protect funds around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Answer the user. Protect the funds.
Fred can answer published product questions and flag recognized scam patterns. Its intended scope excludes trading, moving funds, and requesting seed phrases or private keys. Use verified support channels for account access or suspected compromise.
What Fred does
- Answers general questions about your products and process
- Flags common scam and phishing patterns
- Routes hacks, recovery, and account issues to support
- Reinforces never sharing seed phrases or keys
When Fred hands off to you
- A hack, theft, or compromised-wallet report
- A request for trading or investment advice
- A sanctions or identity-verification (KYC) issue
- Anyone trying to share a key or bypass controls
What Fred won’t do
- Ask for or accept a seed phrase or private key
- Give trading advice or promise a yield
- Execute trades or access balances over chat
Pre-configured for crypto and digital assets: exchange, wallet, and general product questions; trades and account actions handled in your secure portal.
Scammers move fast. Fred moves faster.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every cryptocurrency deployment runs the Cryptocurrency & Digital Assets pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.cryptocurrency
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| crypto-no-seed-share | DENY | S4 | input | Do not share seed phrases or private keys in chat. If they may have been exposed, follow your wallet or exchange’s official security guidance and contact verified support directly. | contains: my seed phrase, my private key, recovery phrase is +28 |
| crypto-no-investment-advice | DENY | S4 | output | I can share general information about digital assets, but I can't provide investment recommendations or trading advice. A licensed financial advisor can help with investment decisions. | contains: what coin should I buy, what token should I buy, which crypto to buy +41 |
| crypto-sanctions-escalate | ESCALATE | S4 | input | Transactions involving sanctioned countries, entities, or individuals require compliance review. I'm flagging this for our compliance team. You should also be aware that sanctions violations carry significant penalties. | contains: send to Iran, send to Russia, send to North Korea +33 |
| crypto-victim-support | ESCALATE | S4 | input | I'm sorry this happened. I'm connecting you with our team right away. In the meantime: secure any accounts that may still be accessible, enable 2FA everywhere, and report the incident to the FBI's Internet Crime Complaint Cente… | contains: I was hacked, got hacked, someone hacked +36 |
| crypto-scam-detection | DENY | S4 | input | This looks like a common crypto scam pattern. Legitimate projects never ask you to send crypto to receive more back, and no one can guarantee returns. Never share your seed phrase or private keys, and be very cautious of unsoli… | contains: claim free crypto, free bitcoin, free ethereum +32 |
| crypto-no-exchange-actions | DENY | S3 | input | I can't execute trades, transfers, or swaps in this chat. Please use your exchange's secure portal for all transactions. | contains: transfer my crypto, send bitcoin, send ethereum +32 |
| crypto-no-account-access | ESCALATE | S3 | input | I can't access exchange accounts or wallet balances in this chat. For account-specific information, please log in to your exchange's secure portal or contact their support team directly. | contains: my balance, account balance, my holdings +28 |
| crypto-wallet-recovery | ESCALATE | S3 | input | Wallet recovery and account access issues need to go through official support channels to protect your funds. Let me connect you with our team. Important: never share your seed phrase or private keys with anyone claiming to hel… | contains: recover my wallet, wallet recovery, lost access to wallet +21 |
| crypto-kyc-compliance | DENY | S3 | input | Identity verification (KYC) is required by federal anti-money-laundering regulations. I can't help with bypassing verification requirements. If you're having trouble with the verification process, our support team can assist. | contains: no KYC, without KYC, skip KYC +18 |
| crypto-tax-treatment | ESCALATE | S3 | input | Crypto tax questions can get complex — every trade, swap, and conversion can be a taxable event. I'd recommend connecting with a tax professional who specializes in digital assets. I can share some general information about how… | contains: crypto taxes, crypto tax, tax on bitcoin +33 |
| crypto-yield-risk | DENY | S3 | output | I can share general information about how staking and DeFi yields work, but these carry risks that are fundamentally different from traditional savings — including potential total loss. A financial advisor can help you understa… | contains: earn interest on your crypto, guaranteed yield, guaranteed APY +16 |
| crypto-disclaimer | DISCLAIMER | S2 | output | contains: crypto, cryptocurrency, bitcoin +35 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not ask for or accept a seed phrase or private key, and warns if one is shared
- Do not give trading or investment advice, or promise a yield
- Detects common scams and refuses to bypass identity (KYC) or sanctions screening
- Do not execute trades or access balances; route hacks and recovery to support
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren't your business
- WARNbefore anyone shares wallet or account info
- LOGwhen a visitor reports a scam or hack
These industry rules stack on top of the always-on baseline, your region’s privacy and anti-money-laundering rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Crypto questions.
Will Fred ever ask for my seed phrase or private key?
Do not share seed phrases or private keys in chat. Fred’s intended rules prohibit requesting them, but detection cannot prevent every submission. Use your wallet or exchange’s verified support channel if information has been exposed.
Can Fred tell me what to buy?
No. Fred won’t give trading or investment advice or promise a yield. It shares general information and routes investment questions appropriately.
What if I was hacked or scammed?
Fred can flag recognized scam patterns and provide your approved support instructions. It does not reverse transactions; contact your wallet or exchange through a verified channel for account-specific help.
Can it trade or move my crypto?
No. Fred can’t execute trades, transfers, or swaps, or access balances. Those happen in your exchange’s secure portal.
Support every user. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.