Industries · Health, Beauty & Wellness
Fred for gyms & fitness studios.
Answer membership, class, and training questions around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Sign them up. Stay in your lane.
Someone wants to know your hours, what a membership runs, and whether you can work around a bad knee. Fred answers the general questions, captures the lead, and routes your team, while injury diagnosis, billing changes, and incident reports go straight to a person.
What Fred does
- Answers membership, class, and facility questions
- Captures sign-ups, tours, and training leads, 24/7
- Routes your team to follow up and close
- Escalates injuries and incidents to a person fast
When Fred hands off to you
- An injury, pain, or medical question
- A cancellation, freeze, or billing change
- An incident report or ADA accommodation
- A prospect ready to join or train
What Fred won’t do
- Diagnose an injury or give medical advice
- Guarantee weight loss or a transformation
- Change billing or cancel a membership in chat
Built for health-club rules. Every injury, contract, and billing question stays with your team.
Front desk is empty. Fred’s still signing members.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Gyms and studios run on health questions, injuries, and membership contracts where a wrong answer is a real liability. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.fitness
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| fit-emergency | ESCALATE | S4 | input | This sounds like a medical emergency. If you or someone nearby is in immediate danger, call 911 now. If you're at the facility, alert the nearest staff member immediately — they're trained for this. | contains: chest pain, can't breathe, having a heart attack +13 |
| fit-no-medical-advice | DENY | S3 | input | I'm not the right resource for medical or injury diagnosis — that needs a healthcare professional. What I can do is help you find exercises that work around limitations once you've been cleared, or connect you with our team to… | contains: diagnose my, diagnose this, medical advice +14 |
| fit-no-guarantees | DENY | S3 | output | Fitness results depend on a lot of individual factors — your starting point, consistency, nutrition, sleep, and more. I'd rather help you set realistic goals and build a plan that actually works than promise something I can't d… | contains: guarantee you will lose, you will lose X pounds, guaranteed to gain muscle +11 |
| fit-incident-escalate | ESCALATE | S3 | input | I'm taking this seriously. Let me connect you with our management team right away — they'll handle this directly and make sure it's properly documented. | contains: hurt myself at the gym, injured at the facility, slipped on +15 |
| fit-contract-escalate | ESCALATE | S2 | input | Membership changes, billing questions, and cancellations need to be handled by our team directly. Let me connect you with someone who can pull up your account and take care of this. | contains: cancel my membership, cancel my contract, freeze my membership +15 |
| fit-complaint-escalate | ESCALATE | S2 | input | I'm sorry about your experience. Let me connect you with a manager who can address your concerns directly. Your feedback helps us improve. | contains: file a complaint, speak to a manager, talk to the owner +13 |
| fit-membership-escalate | ESCALATE | S2 | input | Great — let me connect you with our team. They can walk you through membership options, schedule a tour, or get you set up with a trainer. No pressure, just answers. | contains: sign up, join the gym, membership options +21 |
| fit-disclaimer | DISCLAIMER | S2 | output | contains: workout, exercise, training +11 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not diagnose an injury or give medical, rehab, or prescription advice
- Do not guarantee weight loss, muscle gain, or a transformation timeline
- Configure routing for injuries, incidents, and ADA accommodation requests to a person
- Do not process a cancellation, freeze, or billing change in chat
Your custom rules
Layered on top of the pack, unique to your gym or studio. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKdiet or medical advice you don't want Fred giving
- WARNbefore a class or trainer is described as injury-safe
- LOGwhen a member mentions a competitor gym
These industry rules stack on top of the always-on baseline, your state’s health-club statutes and automatic-renewal laws, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the prospect ready to join this week. Delivery depends on your configuration and the receiving system.
Gym & fitness questions.
Why won’t Fred diagnose an injury or give medical advice?
Injury diagnosis and rehab need a healthcare professional, and a wrong answer is a liability. Fred answers general training questions, captures the lead, and routes your team. Configure and test the relevant rules; checks can miss phrasing or context.
Can Fred cancel or change my membership?
No. Cancellations, freezes, and billing changes are handled by your team directly so the account is pulled up and the contract terms are honored. Fred directs those requests to your configured team. Delivery and response timing depend on the integration and receiving team.
Does Fred make weight-loss or transformation promises?
Fred’s intended rules prohibit guaranteed fitness results. Individual outcomes vary; review the relevant rules and test for unsupported promises.
Can it sign someone up?
Fred captures the lead and routes your team to close, book a tour, or set up training. Direct booking depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Answer every prospect. Sign them up.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.