Industries · Health, Beauty & Wellness
Answer membership, class, and training questions around the clock, an AI agent that signs members up and never diagnoses an injury or promises a transformation.
Someone wants to know your hours, what a membership runs, and whether you can work around a bad knee. Fred answers the general questions, captures the lead, and routes your team, while injury diagnosis, billing changes, and incident reports go straight to a person.
Built for health-club rules. Every injury, contract, and billing question stays with your team.
Talk to Fred.
Server-side guardrails
Gyms and studios run on health questions, injuries, and membership contracts where a wrong answer is a real liability. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced on our servers before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Pack rules enforced in addition to baseline protections.industry.fitness
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| fit-emergency | ESCALATE | S4 | input | This sounds like a medical emergency. If you or someone nearby is in immediate danger, call 911 now. If you're at the facility, alert the nearest staff member immediately — they're trained for this. | contains: chest pain, can't breathe, having a heart attack +13 |
| fit-no-medical-advice | DENY | S3 | input | I'm not the right resource for medical or injury diagnosis — that needs a healthcare professional. What I can do is help you find exercises that work around limitations once you've been cleared, or connect you with our team to… | contains: diagnose my, diagnose this, medical advice +14 |
| fit-no-guarantees | DENY | S3 | output | Fitness results depend on a lot of individual factors — your starting point, consistency, nutrition, sleep, and more. I'd rather help you set realistic goals and build a plan that actually works than promise something I can't d… | contains: guarantee you will lose, you will lose X pounds, guaranteed to gain muscle +11 |
| fit-incident-escalate | ESCALATE | S3 | input | I'm taking this seriously. Let me connect you with our management team right away — they'll handle this directly and make sure it's properly documented. | contains: hurt myself at the gym, injured at the facility, slipped on +15 |
| fit-contract-escalate | ESCALATE | S2 | input | Membership changes, billing questions, and cancellations need to be handled by our team directly. Let me connect you with someone who can pull up your account and take care of this. | contains: cancel my membership, cancel my contract, freeze my membership +15 |
| fit-complaint-escalate | ESCALATE | S2 | input | I'm sorry about your experience. Let me connect you with a manager who can address your concerns directly. Your feedback helps us improve. | contains: file a complaint, speak to a manager, talk to the owner +13 |
| fit-membership-escalate | ESCALATE | S2 | input | Great — let me connect you with our team. They can walk you through membership options, schedule a tour, or get you set up with a trainer. No pressure, just answers. | contains: sign up, join the gym, membership options +21 |
| fit-disclaimer | DISCLAIMER | S2 | output | contains: workout, exercise, training +11 |
The boundaries Fred holds, no matter how a visitor asks.
Layered on top of the pack, unique to your gym or studio. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
These industry rules stack on top of the always-on baseline, your state’s health-club statutes and automatic-renewal laws, and macro overlays. See how the guardrail layers work
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The prospect ready to join this week gets called before the price-shopper, so your team works the warmest membership first instead of guessing.
Injury diagnosis and rehab need a healthcare professional, and a wrong answer is a liability. Fred answers general training questions, captures the lead, and routes your team. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.
No. Cancellations, freezes, and billing changes are handled by your team directly so the account is pulled up and the contract terms are honored. Fred routes those in seconds.
Never. Results depend on the individual, so Fred sets honest expectations and avoids guarantees the FTC would flag.
Fred captures the lead and routes your team to close, book a tour, or set up training. Direct booking depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.
