Industries · Health, Beauty & Wellness
Answer color, cut, and booking questions around the clock, an AI agent that fills the chair and never crosses into medical or injectable territory.
A client wants to know if you do balayage, what it runs, and whether you can fit them in Saturday. Fred answers the service questions, captures the booking, and routes your front desk, while injectables, medical claims, and anything that looks like a reaction go straight to a person.
Built for licensed cosmetology. Every reaction, medical question, and price stays with your team.
Talk to Fred.
Server-side guardrails
Beauty and spa work lives close to skin, allergies, and the medical lines a cosmetologist legally cannot cross. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced on our servers before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Pack rules enforced in addition to baseline protections.industry.beauty-cosmetology
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| beauty-emergency | ESCALATE | S4 | input | This sounds like it could be a medical emergency. If you're having trouble breathing or experiencing severe swelling, call 911 now. If you're at our location, alert the nearest staff member immediately. | contains: can't breathe, throat swelling, throat is closing +13 |
| beauty-no-injections | DENY | S3 | input | Injectables and medical-grade procedures require a licensed medical provider — they're outside the scope of cosmetology services. I can help you schedule a consultation with our medical team, or if you're interested in non-inva… | contains: botox, dysport, xeomin +21 |
| beauty-no-medical-claims | DENY | S3 | output | Cosmetic services can improve appearance, but I can't make medical claims about treating or curing skin conditions. If you're dealing with a specific skin concern, a dermatologist can help with the medical side — and our esthet… | contains: cure acne, cure eczema, cure rosacea +11 |
| beauty-reaction-escalate | ESCALATE | S3 | input | I want to make sure you're taken care of. Let me connect you with our team right away — they can assess what happened and determine the right next steps. If symptoms are getting worse or you're concerned about your safety, don'… | contains: reaction to treatment, reaction to the product, skin is red and irritated +17 |
| beauty-allergy-escalate | ESCALATE | S3 | input | Thank you for sharing that — it's important information. I want to make sure we match you with the right provider and products. Let me connect you with our team so they can review your specific situation before we recommend or… | contains: allergic to, allergy to, sensitive skin +16 |
| beauty-complaint-escalate | ESCALATE | S2 | input | I'm sorry about your experience. Let me connect you with a manager right away — they can review what happened and work to make it right. Your satisfaction matters to us. | contains: file a complaint, speak to a manager, talk to the owner +17 |
| beauty-appointment-escalate | ESCALATE | S2 | input | I'd love to help get you scheduled. Let me connect you with our front desk — they can check availability, match you with the right stylist or esthetician, and get you booked. | contains: book an appointment, schedule an appointment, book a facial +27 |
| beauty-disclaimer | DISCLAIMER | S2 | output | contains: spa, salon, treatment +13 |
The boundaries Fred holds, no matter how a visitor asks.
Layered on top of the pack, unique to your salon or spa. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
These industry rules stack on top of the always-on baseline, your state’s cosmetology-board and FDA cosmetic-labeling rules, and macro overlays. See how the guardrail layers work
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The client ready to book Saturday gets called before the someday browser, so your front desk fills the chair first instead of guessing.
Color and skin results vary by person, so a price or promise Fred can’t honor becomes a complaint in the chair. Fred captures the request and books your team, who set expectations in the consultation. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.
No. Injectables and medical-grade procedures require a licensed medical provider and sit outside cosmetology scope. Fred shares general information and routes those to the right team.
Fred treats it as urgent: it points anyone in distress to 911 and routes the reaction to a person immediately, rather than guessing at what’s normal.
Fred captures the booking details and routes or books your front desk in seconds. Direct calendar booking depends on the scheduling tools you already run. Our training videos show you how to connect them, or you can add a paid setup.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.
