Industries · Health, Beauty & Wellness
Answer treatment and booking questions around the clock, an AI agent that fills the table and never gives medical advice or improvises a contraindication.
A guest asks what a deep-tissue session involves, whether it’s safe while pregnant, and if you have an opening this week. Fred answers the general questions, captures the booking, and routes your team, while medical concerns, allergies, and reactions go straight to a person.
Built for licensed bodywork. Every medical question and reaction stays with your team.
Talk to Fred.
Server-side guardrails
Beauty and spa work lives close to skin, allergies, and the medical lines a cosmetologist legally cannot cross. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced on our servers before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Pack rules enforced in addition to baseline protections.industry.beauty-cosmetology
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| beauty-emergency | ESCALATE | S4 | input | This sounds like it could be a medical emergency. If you're having trouble breathing or experiencing severe swelling, call 911 now. If you're at our location, alert the nearest staff member immediately. | contains: can't breathe, throat swelling, throat is closing +13 |
| beauty-no-injections | DENY | S3 | input | Injectables and medical-grade procedures require a licensed medical provider — they're outside the scope of cosmetology services. I can help you schedule a consultation with our medical team, or if you're interested in non-inva… | contains: botox, dysport, xeomin +21 |
| beauty-no-medical-claims | DENY | S3 | output | Cosmetic services can improve appearance, but I can't make medical claims about treating or curing skin conditions. If you're dealing with a specific skin concern, a dermatologist can help with the medical side — and our esthet… | contains: cure acne, cure eczema, cure rosacea +11 |
| beauty-reaction-escalate | ESCALATE | S3 | input | I want to make sure you're taken care of. Let me connect you with our team right away — they can assess what happened and determine the right next steps. If symptoms are getting worse or you're concerned about your safety, don'… | contains: reaction to treatment, reaction to the product, skin is red and irritated +17 |
| beauty-allergy-escalate | ESCALATE | S3 | input | Thank you for sharing that — it's important information. I want to make sure we match you with the right provider and products. Let me connect you with our team so they can review your specific situation before we recommend or… | contains: allergic to, allergy to, sensitive skin +16 |
| beauty-complaint-escalate | ESCALATE | S2 | input | I'm sorry about your experience. Let me connect you with a manager right away — they can review what happened and work to make it right. Your satisfaction matters to us. | contains: file a complaint, speak to a manager, talk to the owner +17 |
| beauty-appointment-escalate | ESCALATE | S2 | input | I'd love to help get you scheduled. Let me connect you with our front desk — they can check availability, match you with the right stylist or esthetician, and get you booked. | contains: book an appointment, schedule an appointment, book a facial +27 |
| beauty-disclaimer | DISCLAIMER | S2 | output | contains: spa, salon, treatment +13 |
The boundaries Fred holds, no matter how a visitor asks.
Layered on top of the pack, unique to your salon or spa. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
These industry rules stack on top of the always-on baseline, your state’s cosmetology-board and FDA cosmetic-labeling rules, and macro overlays. See how the guardrail layers work
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The guest ready to book this week gets called before the casual browser, so your team fills the table first instead of guessing.
Whether a treatment is safe with a condition, medication, or pregnancy is a clinical call your team makes, not something to improvise in chat. Fred captures the details and routes a person. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.
No. Pricing and results vary, so Fred shares general information, captures the booking, and lets your team confirm the specifics.
Fred treats it as urgent, points anyone in distress to 911, and routes the concern to a person immediately.
Fred captures the booking details and routes or books your team in seconds. Direct calendar booking depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.
