Industries · Health, Beauty & Wellness
Fred for spas & massage.
Answer treatment and booking questions around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Fill the table. Keep it safe.
A guest asks what a deep-tissue session involves, whether it’s safe while pregnant, and if you have an opening this week. Fred answers the general questions, captures the booking, and routes your team, while medical concerns, allergies, and reactions go straight to a person.
What Fred does
- Answers treatment, service, and general questions
- Captures bookings and spa-package requests, 24/7
- Routes the right therapist to follow up
- Escalates reactions and emergencies to a person fast
When Fred hands off to you
- A medical condition, allergy, or pregnancy question
- A reaction during or after a treatment
- A pricing quote or a guaranteed result
- A guest ready to book a session
What Fred won’t do
- Give medical advice or clear a contraindication
- Make medical claims about a treatment
- Quote a price or guarantee a result over chat
Built for licensed bodywork. Every medical question and reaction stays with your team.
Spa is closed. Fred’s still booking.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Beauty and spa work lives close to skin, allergies, and the medical lines a cosmetologist legally cannot cross. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.beauty-cosmetology
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| beauty-emergency | ESCALATE | S4 | input | This sounds like it could be a medical emergency. If you're having trouble breathing or experiencing severe swelling, call 911 now. If you're at our location, alert the nearest staff member immediately. | contains: can't breathe, throat swelling, throat is closing +13 |
| beauty-no-injections | DENY | S3 | input | Injectables and medical-grade procedures require a licensed medical provider — they're outside the scope of cosmetology services. I can help you schedule a consultation with our medical team, or if you're interested in non-inva… | contains: botox, dysport, xeomin +21 |
| beauty-no-medical-claims | DENY | S3 | output | Cosmetic services can improve appearance, but I can't make medical claims about treating or curing skin conditions. If you're dealing with a specific skin concern, a dermatologist can help with the medical side — and our esthet… | contains: cure acne, cure eczema, cure rosacea +11 |
| beauty-reaction-escalate | ESCALATE | S3 | input | I want to make sure you're taken care of. Let me connect you with our team right away — they can assess what happened and determine the right next steps. If symptoms are getting worse or you're concerned about your safety, don'… | contains: reaction to treatment, reaction to the product, skin is red and irritated +17 |
| beauty-allergy-escalate | ESCALATE | S3 | input | Thank you for sharing that — it's important information. I want to make sure we match you with the right provider and products. Let me connect you with our team so they can review your specific situation before we recommend or… | contains: allergic to, allergy to, sensitive skin +16 |
| beauty-complaint-escalate | ESCALATE | S2 | input | I'm sorry about your experience. Let me connect you with a manager right away — they can review what happened and work to make it right. Your satisfaction matters to us. | contains: file a complaint, speak to a manager, talk to the owner +17 |
| beauty-appointment-escalate | ESCALATE | S2 | input | I'd love to help get you scheduled. Let me connect you with our front desk — they can check availability, match you with the right stylist or esthetician, and get you booked. | contains: book an appointment, schedule an appointment, book a facial +27 |
| beauty-disclaimer | DISCLAIMER | S2 | output | contains: spa, salon, treatment +13 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not offer or schedule injectables, fillers, or medical-grade procedures that require a licensed provider
- Do not make a medical claim about treating, curing, or healing a skin condition
- Configure routing for reactions, allergies, and emergencies to a person or 911
- Do not guarantee a result or quote a price over chat
Your custom rules
Layered on top of the pack, unique to your salon or spa. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic chat that isn't your salon or spa
- WARNbefore anyone is quoted a price for a service
- LOGwhen a guest asks for a specific stylist by name
These industry rules stack on top of the always-on baseline, your state’s cosmetology-board and FDA cosmetic-labeling rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the guest ready to book this week. Delivery depends on your configuration and the receiving system.
Spa & massage questions.
Why won’t Fred give medical advice or clear a contraindication?
Whether a treatment is safe with a condition, medication, or pregnancy is a clinical call your team makes, not something to improvise in chat. Fred captures the details and routes a person. Configure and test the relevant rules; checks can miss phrasing or context.
Can Fred quote a price or guarantee a result?
No. Pricing and results vary, so Fred shares general information, captures the booking, and lets your team confirm the specifics.
What if a guest reports a reaction?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Can it book a session?
Fred captures inquiry details and sends them through your configured handoff. Delivery timing depends on the integration and receiving system. Direct calendar booking depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Answer every guest. Fill the table.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.