Fred for appliance repair.
Catch every no-cool fridge and no-heat dryer call, book diagnostics, and qualify warranty jobs around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every call, captured and routed.
A fridge full of groceries quits overnight and the homeowner needs someone today. Fred answers, gets the brand and model, captures the address, and books the diagnostic, while warranty checks and commercial-kitchen calls get qualified and routed without tying up your office.
What Fred does
- Answers hours, service area, and the brands you service
- Flags gas-smell and active water-leak emergencies
- Books diagnostics and repairs for fridges, washers, dryers, ovens, and dishwashers
- Qualifies warranty work and commercial-appliance jobs
When Fred hands off to you
- A gas smell from a range or dryer, or an active water leak
- Pricing changes, change orders, or scope adjustments
- A complaint, warranty claim, or property-damage dispute
- Anyone asking to speak with a technician
What Fred won’t do
- Walk a homeowner through gas-line or electrical appliance work
- Promise a permanent or guaranteed fix
- Quote a final price sight-unseen
Pre-configured for appliance repair: refrigerators, washers and dryers, ovens and ranges, dishwashers, diagnostics, warranty service, and commercial appliances.
The fridge died. Fred takes the call.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every appliance repair deployment runs the Home Services & Construction pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.home-services
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| home-safety-escalate | ESCALATE | S4 | input | This sounds like it could be dangerous. If there’s an active gas leak, electrical hazard, or structural failure, leave the area and call 911 or your utility company. Please contact our team directly through the published support channel. | contains: gas leak, smell gas, sparking wires +12 |
| home-no-hazardous-instructions | DENY | S4 | input | For safety, I can’t provide step-by-step instructions for work that requires licensed professionals. This work involves permits, inspections, and safety requirements. Let me connect you with a licensed contractor instead. | contains: rewire, gas line, electrical panel +14 |
| home-no-guarantees | DENY | S3 | output | We stand behind our work, but specific warranty terms and guarantees are provided in writing by our licensed team. Let me connect you for details. | contains: lifetime guarantee, guaranteed fix +10 |
| home-no-scope-changes | DENY | S3 | input | Scope changes, pricing adjustments, and change orders need to be handled directly with your project manager in writing. Let me connect you. | contains: change the scope, add this to the job +10 |
| home-complaint-escalate | ESCALATE | S2 | input | I understand your concern. Let me connect you with our management team who can review the situation and make it right. | contains: work is defective, poor workmanship +12 |
| home-estimate-escalate | ESCALATE | S2 | input | Let me connect you with our team to get a free estimate scheduled. We’ll send someone out to assess the job and provide accurate pricing. | contains: get an estimate, schedule a quote +14 |
| home-disclaimer | DISCLAIMER | S2 | output | Licensed contractors perform all regulated work. Permit requirements and licensing vary by jurisdiction. Verify your contractor’s license at your state licensing board. | contains: permit, license, contractor +11 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not give DIY instructions for electrical, gas, structural, or asbestos work
- Configure reminders to use licensed professionals for regulated work
- Do not guarantee a lifetime fix or warranty
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your business
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor mentions a competitor by name
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules, and macro overlays. See how the guardrail layers work
Know which job to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Appliance repair questions.
What happens if someone smells gas from a range or dryer?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Will Fred tell someone how to fix the appliance themselves?
No. Fred can confirm a few basics like checking a breaker or a clogged filter, but it won’t walk anyone through gas-line or electrical appliance work. It books the diagnostic instead.
Does it handle warranty jobs?
Yes. Fred captures the brand, model, and purchase details so warranty work is identified up front and routed to the right queue.
Will Fred quote a repair price?
Fred explains how diagnostics and pricing work, but it won’t commit to a final number sight-unseen. It books the service call so your tech prices the real fault.
Answer every appliance call. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.