Fred for appliance repair.
Catch every no-cool fridge and no-heat dryer call, book diagnostics, and qualify warranty jobs around the clock, an AI agent that captures the job and never coaches a gas or electrical fix at home.
Every call, captured and routed.
A fridge full of groceries quits overnight and the homeowner needs someone today. Fred answers, gets the brand and model, captures the address, and books the diagnostic, while warranty checks and commercial-kitchen calls get qualified and routed without tying up your office.
What Fred does
- Answers hours, service area, and the brands you service
- Flags gas-smell and active water-leak emergencies
- Books diagnostics and repairs for fridges, washers, dryers, ovens, and dishwashers
- Qualifies warranty work and commercial-appliance jobs
When Fred hands off to you
- A gas smell from a range or dryer, or an active water leak
- Pricing changes, change orders, or scope adjustments
- A complaint, warranty claim, or property-damage dispute
- Anyone asking to speak with a technician
What Fred won’t do
- Walk a homeowner through gas-line or electrical appliance work
- Promise a permanent or guaranteed fix
- Quote a final price sight-unseen
Pre-configured for appliance repair: refrigerators, washers and dryers, ovens and ranges, dishwashers, diagnostics, warranty service, and commercial appliances.
The fridge died. Fred takes the call.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Every appliance repair deployment runs the Home Services & Construction pack. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.home-services
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| home-safety-escalate | ESCALATE | S4 | input | This sounds like it could be dangerous. If there’s an active gas leak, electrical hazard, or structural failure, leave the area and call 911 or your utility company. Let me also connect you with our team immediately. | contains: gas leak, smell gas, sparking wires +12 |
| home-no-hazardous-instructions | DENY | S4 | input | For safety, I can’t provide step-by-step instructions for work that requires licensed professionals. This work involves permits, inspections, and safety requirements. Let me connect you with a licensed contractor instead. | contains: rewire, gas line, electrical panel +14 |
| home-no-guarantees | DENY | S3 | output | We stand behind our work, but specific warranty terms and guarantees are provided in writing by our licensed team. Let me connect you for details. | contains: lifetime guarantee, guaranteed fix +10 |
| home-no-scope-changes | DENY | S3 | input | Scope changes, pricing adjustments, and change orders need to be handled directly with your project manager in writing. Let me connect you. | contains: change the scope, add this to the job +10 |
| home-complaint-escalate | ESCALATE | S2 | input | I understand your concern. Let me connect you with our management team who can review the situation and make it right. | contains: work is defective, poor workmanship +12 |
| home-estimate-escalate | ESCALATE | S2 | input | Let me connect you with our team to get a free estimate scheduled. We’ll send someone out to assess the job and provide accurate pricing. | contains: get an estimate, schedule a quote +14 |
| home-disclaimer | DISCLAIMER | S2 | output | Licensed contractors perform all regulated work. Permit requirements and licensing vary by jurisdiction. Verify your contractor’s license at your state licensing board. | contains: permit, license, contractor +11 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never gives DIY instructions for electrical, gas, structural, or asbestos work
- Always says regulated work requires a licensed contractor
- Never guarantees a lifetime fix or warranty
Your custom rules
Layered on top of the pack, unique to your business. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your business
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor mentions a competitor by name
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules, and macro overlays. See how the guardrail layers work
Know which job to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The commercial-kitchen call and the multi-appliance job get called before the single ice-maker question, so your team works the highest-value job first instead of guessing.
Appliance repair questions.
What happens if someone smells gas from a range or dryer?
Fred recognizes gas-smell language immediately, tells the caller to leave the area and call 911 or the utility, captures the contact details, tags it as an emergency, and fires your notification. It will not troubleshoot a gas appliance over chat.
Will Fred tell someone how to fix the appliance themselves?
No. Fred can confirm a few basics like checking a breaker or a clogged filter, but it won’t walk anyone through gas-line or electrical appliance work. It books the diagnostic instead.
Does it handle warranty jobs?
Yes. Fred captures the brand, model, and purchase details so warranty work is identified up front and routed to the right queue.
Will Fred quote a repair price?
Fred explains how diagnostics and pricing work, but it won’t commit to a final number sight-unseen. It books the service call so your tech prices the real fault.
Answer every appliance call. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.