Industries · Real Estate & Property
Fred for moving & relocation.
Answer customer questions, capture moves, and book your coordinators around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Every move, captured and routed.
Someone planning a move wants a ballpark, your availability, and what’s involved, often late at night. Fred answers the general questions, captures the move details, and books your coordinator, while binding estimates, valuation coverage, and claims stay with your team.
What Fred does
- Answers services, process, and general pricing factors
- Captures move details and books coordinators
- Routes damage claims and concerns to your team
- Shares general ranges, never a binding number
When Fred hands off to you
- A request for a binding or final quote
- A valuation or liability-coverage decision
- A damage or loss claim
- A customer ready to book a move
What Fred won’t do
- Give a binding estimate or final price
- Advise on valuation or liability coverage
- Settle a damage claim over chat
Pre-configured for movers and relocation services: local and long-distance inquiries, general ranges, and scheduling; binding estimates and claims handled by your team.
Moving day looming. Fred books the coordinator.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Movers win on trust, and the fastest way to lose it is a binding price a chat had no business quoting. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.moving-relocation
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| moving-emergency | ESCALATE | S4 | input | If anyone is hurt or there's an active emergency — call 911 immediately. For a gas leak, evacuate the area and call your gas utility's emergency line. For a vehicle accident, move to safety first, then call 911 and exchange inf… | contains: accident during move, truck accident, moving truck crash +35 |
| moving-no-binding-estimate | DENY | S3 | output | I can share general pricing ranges and factors that affect moving costs, but I'm not able to provide a binding estimate or guaranteed price — federal regulations require that binding estimates be based on a physical or virtual… | contains: your move will cost, your total will be, the price is +25 |
| moving-no-valuation-advice | DENY | S3 | output | Valuation and liability coverage for your move involves important decisions that depend on your specific shipment and personal circumstances. I can explain the general difference between the valuation options, but for specific… | contains: you should choose full value, I recommend full value, full value protection is better +19 |
| moving-damage-claims-escalate | ESCALATE | S2 | input | I'm sorry about the damage to your belongings — that's frustrating, and I want to help you get this resolved. Let me connect you with our claims team right away. A few things that will help the process: document the damage with… | contains: damaged my furniture, damaged my belongings, damaged during the move +31 |
| moving-complaint-escalate | ESCALATE | S2 | input | I'm sorry you're dealing with this — I want to make sure your concern gets to the right person. Let me connect you with our management team who can review your situation and work toward a resolution. If you feel your rights as… | contains: file a complaint, make a complaint, speak to a manager +38 |
| moving-quote-escalate | ESCALATE | S2 | input | Great — let me connect you with our moving coordinator! They'll ask a few questions about your move (origin, destination, home size, any specialty items) and can schedule a survey to get you an accurate estimate. If you already… | contains: get a quote, get an estimate, free quote +45 |
| moving-disclaimer | DISCLAIMER | S2 | output | contains: estimated cost, estimated range, approximate cost +16 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not give a binding estimate or final price over chat
- Do not advise on valuation or liability-coverage decisions
- Configure routing for damage claims and emergencies to a coordinator. Check receipt and follow-up.
Your custom rules
Layered on top of the pack, unique to your moving company. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that have nothing to do with your services
- WARNbefore anyone is quoted a binding price in chat
- LOGwhen a customer mentions damaged or lost belongings
These industry rules stack on top of the always-on baseline, your region’s consumer and carrier rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the customer with a firm move date. Delivery depends on your configuration and the receiving system.
Moving & relocation questions.
Will Fred give me a binding quote?
No. Binding estimates depend on an in-person or detailed survey and come from your team. Fred shares general ranges and the factors that affect cost, then books your coordinator. Configure and test the relevant rules; checks can miss phrasing or context.
Can Fred advise on valuation coverage?
No. Valuation and liability coverage are important decisions handled by your team. Fred explains generally and routes the decision to a coordinator.
What happens with a damage claim?
Fred treats damage and loss with care, captures the details, and routes the claim to the right person on your team rather than trying to settle it in chat.
Can it book the move?
Fred captures inquiry details and sends them through your configured handoff. Delivery timing depends on the integration and receiving system. Direct calendar booking depends on the tools you run. Our training videos show you how to connect them, or you can add a paid setup.
Answer every move. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.