Industries · Real Estate & Property
Fred for property management.
Answer resident and prospect questions, log maintenance, and route your team around the clock, an AI agent that serves tenants and never discriminates or changes a lease.
Answer the resident. Honor the rules.
A prospect wants to apply and a current resident has a leak, both at once, after hours. Fred answers the general questions, captures applications on lawful criteria, logs maintenance, and routes emergencies to a person, while lease changes, deposits, and evictions stay with your manager and the law.
What Fred does
- Answers availability, policies, and general questions
- Captures applications on lawful, fair criteria
- Logs maintenance and routes emergencies fast
- Books tours and connects residents to your team
When Fred hands off to you
- A habitability emergency or safety issue
- A lease change or security-deposit question
- An eviction or legal-process matter
- A complaint that needs a manager
What Fred won’t do
- Screen on anything but lawful criteria (Fair Housing)
- Modify a lease or promise a deposit outcome
- Run an eviction process over chat
Pre-configured for property managers: leasing, resident questions, and maintenance intake; lease, deposit, and eviction matters handled by your manager under the law.
Leak at midnight. Fred gets it to a person.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Property management lives between Fair Housing law and a tenant who needs help right now. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.property-management
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| pm-escalate-emergency | ESCALATE | S4 | input | This sounds like an emergency. If there's immediate danger, call 911. I'm alerting the property management team right now to get this addressed. | contains: no heat, water leak, mold +17 |
| pm-no-discriminatory-screening | DENY | S4 | input | We follow Fair Housing requirements for every applicant and screen based on lawful, non-discriminatory criteria. I can share our standard screening process and requirements. | contains: no families, only professionals, no kids +16 |
| pm-no-lease-changes | DENY | S3 | input | Lease modifications require direct handling by the property manager. Let me connect you so they can review your request. | contains: change my lease, extend my lease, reduce my rent +13 |
| pm-no-eviction-process | ESCALATE | S3 | input | Eviction matters involve specific legal procedures and timelines. Let me connect you with the property manager who can discuss the situation and your options. | contains: eviction notice, being evicted, evict my tenant +12 |
| pm-no-security-deposit-promises | DENY | S3 | output | Security deposit handling follows state law and lease terms. The property manager will provide a deposit accounting after move-out inspection. | contains: your deposit will be returned, full deposit back, deposit refund of $ +7 |
| pm-maintenance-escalate | ESCALATE | S2 | input | I'll log your maintenance request and get it to our team. Let me capture the details so we can get this taken care of. | contains: maintenance request, something is broken, need a repair +15 |
| pm-complaint-escalate | ESCALATE | S2 | input | I understand your concern. Let me connect you with the property management team who can address this directly. | contains: file a complaint, noise complaint, neighbor complaint +12 |
| pm-leasing-escalate | ESCALATE | S2 | input | We'd love to show you what's available. Let me connect you with our leasing team to schedule a tour and discuss options. | contains: looking for an apartment, available units, rent an apartment +15 |
| pm-disclaimer | DISCLAIMER | S2 | output | contains: lease, rent, eviction +12 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never screen applicants on anything but lawful, non-discriminatory criteria (Fair Housing)
- Never modify a lease or promise a security-deposit outcome
- Never run an eviction process over chat
- Routes habitability emergencies to a person immediately
Your custom rules
Layered on top of the pack, unique to your property. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that have nothing to do with your properties
- WARNbefore anyone is told a lease term can be changed
- LOGwhen a tenant reports a maintenance or habitability issue
These industry rules stack on top of the always-on baseline, your state’s fair-housing, landlord-tenant, and deposit rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The qualified applicant ready to lease gets routed before the general inquiry, and a habitability emergency jumps the line to a person, so nothing urgent waits.
Property management questions.
How does Fred handle fair housing?
Fred screens applicants only on lawful, non-discriminatory criteria and never on a protected class. That boundary is enforced in code before Fred ever speaks, not suggested in a prompt a clever question can talk around.
Can Fred change a lease or handle a deposit?
No. Lease modifications and security-deposit decisions follow state law and your lease, handled by your manager. Fred routes those to a person.
What happens with an emergency?
Fred routes habitability emergencies and safety issues to a person immediately, and logs routine maintenance with the details your team needs.
Can it take applications and book tours?
Fred captures applications and routes or books tours in seconds. Direct calendar booking depends on the tools you already run. Our training videos show you how to connect them, or you can add a paid setup.
Answer every resident. Stay in your lane.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.