Industries · Restaurants & Food Service
Fred for cafes & coffee shops.
Answer regulars around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Keep the line moving. Never clear the allergy.
A regular wants your hours, whether you have oat milk, and if the muffins are nut-free. Fred answers the general questions, captures the order or catering request, and routes your team, while allergen safety and any food-safety call go straight to a person.
What Fred does
- Answers menu, hours, and general questions
- Captures orders and catering requests, 24/7
- Routes your team to confirm and prepare
- Escalates allergen and emergency concerns to staff fast
When Fred hands off to you
- Any allergen or cross-contamination question
- A complaint about an order or illness
- A large or catering order to confirm
- A guest ready to order or book catering
What Fred won’t do
- Confirm an item is safe for an allergy
- Give nutrition or calorie claims
- Give food-safety (storage or temperature) advice
Built for allergen disclosure law. Every safety call stays with your team.
Shop is dark. Fred’s still taking orders.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Food service runs on two things that can hurt someone if Fred gets them wrong: allergens and alcohol. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.restaurants
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| rest-emergency | ESCALATE | S4 | input | If someone is in immediate danger, call 911 now. For a suspected allergic reaction: use an EpiPen if available, call 911, and keep the person seated upright. Do not give food or water. Poison Control: 1-800-222-1222 (24/7) A te… | contains: choking on food, someone is choking, can't breathe food +15 |
| rest-allergen-escalate | ESCALATE | S4 | input | Allergen safety is too important for me to handle on my own. I'm connecting you with a team member who can verify ingredients, preparation methods, and cross-contamination risks for your specific allergy. Please do not order un… | contains: peanut allergy, tree nut allergy, nut allergy +27 |
| rest-alcohol-escalate | ESCALATE | S3 | input | Let me connect you with a team member who can help with our beverage options. Alcohol service requires staff involvement for age verification and responsible service. | contains: order a drink, order a beer, order wine +22 |
| rest-no-nutrition-claims | DENY | S3 | output | I can't provide specific nutritional information or health claims about our menu items. Actual nutritional values depend on preparation methods, portion sizes, and ingredient variations that change. For specific dietary or nutr… | contains: this dish has calories, calorie count is, contains grams of +18 |
| rest-no-food-safety-advice | DENY | S3 | output | I can't provide food safety guidance on temperatures, storage times, or preparation methods. Incorrect food safety advice can cause foodborne illness. For food safety questions, the USDA Food Safety Hotline is available at 1-88… | contains: safe to eat after, still good to eat, safe temperature is +12 |
| rest-complaint-escalate | ESCALATE | S2 | input | I'm sorry to hear about your experience. Let me connect you with a manager who can address this directly. If your concern involves a food safety issue (illness, foreign objects, undercooked food), please keep any remaining food… | contains: speak to manager, talk to manager, file a complaint +21 |
| rest-reservation-escalate | ESCALATE | S2 | input | I'd be happy to help — let me connect you with a team member who can check availability and get you set up. | contains: make a reservation, book a table, reserve a table +20 |
| rest-dietary-disclaimer | DISCLAIMER | S2 | output | contains: menu, dish, entree +19 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not confirm a dish is safe for an allergy; route every allergen question to staff
- Do not take an alcohol order or judge whether someone can be served
- Do not give nutrition, calorie, or food-safety (temperature or storage) guidance
- Do not settle a complaint about illness or a foreign object in chat
Your custom rules
Layered on top of the pack, unique to your restaurant. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKmenu claims like healthy or diabetic-friendly
- WARNbefore a reservation or quote is confirmed as final
- LOGwhen a guest asks about a specific dish
These industry rules stack on top of the always-on baseline, FDA allergen-disclosure rules, state dram-shop laws, and local health codes, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the customer ready to order or book catering. Delivery depends on your configuration and the receiving system.
Cafe & coffee shop questions.
Why won’t Fred tell me if something is nut-free or gluten-free?
Allergen safety depends on ingredients and cross-contamination that only your staff can verify. Fred routes every allergen question to a person before you order. Configure and test the relevant rules; checks can miss phrasing or context.
Will Fred give nutrition or calorie info?
No. Values change with prep and portion. Fred points you to posted info or a team member rather than guessing.
Can Fred handle a catering order?
Fred captures the details and routes your team to confirm and quote. Larger orders are finalized by a person.
Can it take my order?
Fred captures inquiry details and sends them through your configured handoff. Delivery timing depends on the integration and receiving system. Direct ordering depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Answer every regular. Keep the line moving.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.