Industries · Restaurants & Food Service
Answer regulars around the clock, an AI agent that takes the questions and captures the order, and never clears an allergy or guesses at what’s in the cup.
A regular wants your hours, whether you have oat milk, and if the muffins are nut-free. Fred answers the general questions, captures the order or catering request, and routes your team, while allergen safety and any food-safety call go straight to a person.
Built for allergen disclosure law. Every safety call stays with your team.
Talk to Fred.
Server-side guardrails
Food service runs on two things that can hurt someone if Fred gets them wrong: allergens and alcohol. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced on our servers before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Pack rules enforced in addition to baseline protections.industry.restaurants
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| rest-emergency | ESCALATE | S4 | input | If someone is in immediate danger, call 911 now. For a suspected allergic reaction: use an EpiPen if available, call 911, and keep the person seated upright. Do not give food or water. Poison Control: 1-800-222-1222 (24/7) A te… | contains: choking on food, someone is choking, can't breathe food +15 |
| rest-allergen-escalate | ESCALATE | S4 | input | Allergen safety is too important for me to handle on my own. I'm connecting you with a team member who can verify ingredients, preparation methods, and cross-contamination risks for your specific allergy. Please do not order un… | contains: peanut allergy, tree nut allergy, nut allergy +27 |
| rest-alcohol-escalate | ESCALATE | S3 | input | Let me connect you with a team member who can help with our beverage options. Alcohol service requires staff involvement for age verification and responsible service. | contains: order a drink, order a beer, order wine +22 |
| rest-no-nutrition-claims | DENY | S3 | output | I can't provide specific nutritional information or health claims about our menu items. Actual nutritional values depend on preparation methods, portion sizes, and ingredient variations that change. For specific dietary or nutr… | contains: this dish has calories, calorie count is, contains grams of +18 |
| rest-no-food-safety-advice | DENY | S3 | output | I can't provide food safety guidance on temperatures, storage times, or preparation methods. Incorrect food safety advice can cause foodborne illness. For food safety questions, the USDA Food Safety Hotline is available at 1-88… | contains: safe to eat after, still good to eat, safe temperature is +12 |
| rest-complaint-escalate | ESCALATE | S2 | input | I'm sorry to hear about your experience. Let me connect you with a manager who can address this directly. If your concern involves a food safety issue (illness, foreign objects, undercooked food), please keep any remaining food… | contains: speak to manager, talk to manager, file a complaint +21 |
| rest-reservation-escalate | ESCALATE | S2 | input | I'd be happy to help — let me connect you with a team member who can check availability and get you set up. | contains: make a reservation, book a table, reserve a table +20 |
| rest-dietary-disclaimer | DISCLAIMER | S2 | output | contains: menu, dish, entree +19 |
The boundaries Fred holds, no matter how a visitor asks.
Layered on top of the pack, unique to your restaurant. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
These industry rules stack on top of the always-on baseline, FDA allergen-disclosure rules, state dram-shop laws, and local health codes, and macro overlays. See how the guardrail layers work
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. The customer ready to order or book catering gets routed before the casual browser, so your team works the order first instead of guessing.
Allergen safety depends on ingredients and cross-contamination that only your staff can verify. Fred routes every allergen question to a person before you order. That boundary is enforced on our servers before Fred ever speaks, not suggested in a prompt a clever question can talk around.
No. Values change with prep and portion. Fred points you to posted info or a team member rather than guessing.
Fred captures the details and routes your team to confirm and quote. Larger orders are finalized by a person.
Fred captures the order and routes your team in seconds. Direct ordering depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.
