Industries · Restaurants & Food Service
Fred for catering & private events.
Answer planners around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Win the event. Never clear the allergy.
A planner wants to know if you cater for fifty, what packages you offer, and whether you can handle a nut allergy in the group. Fred answers the general questions, captures the event details, and routes your team, while allergen safety, a final quote, and the booking go straight to a person.
What Fred does
- Answers package, capacity, and service questions
- Captures event details and quote requests, 24/7
- Routes your team to confirm and quote
- Escalates allergen and emergency concerns to staff fast
When Fred hands off to you
- Any allergen or cross-contamination question
- An alcohol-service question for the event
- A final price, contract, or confirmed booking
- A planner ready to book an event
What Fred won’t do
- Confirm a menu is safe for an allergy
- Quote a final price or confirm a booking in chat
- Give nutrition or food-safety advice
Built for allergen and alcohol law. Every safety call and quote stays with your team.
Office is closed. Fred’s still booking events.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Food service runs on two things that can hurt someone if Fred gets them wrong: allergens and alcohol. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.restaurants
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| rest-emergency | ESCALATE | S4 | input | If someone is in immediate danger, call 911 now. For a suspected allergic reaction: use an EpiPen if available, call 911, and keep the person seated upright. Do not give food or water. Poison Control: 1-800-222-1222 (24/7) A te… | contains: choking on food, someone is choking, can't breathe food +15 |
| rest-allergen-escalate | ESCALATE | S4 | input | Allergen safety is too important for me to handle on my own. I'm connecting you with a team member who can verify ingredients, preparation methods, and cross-contamination risks for your specific allergy. Please do not order un… | contains: peanut allergy, tree nut allergy, nut allergy +27 |
| rest-alcohol-escalate | ESCALATE | S3 | input | Let me connect you with a team member who can help with our beverage options. Alcohol service requires staff involvement for age verification and responsible service. | contains: order a drink, order a beer, order wine +22 |
| rest-no-nutrition-claims | DENY | S3 | output | I can't provide specific nutritional information or health claims about our menu items. Actual nutritional values depend on preparation methods, portion sizes, and ingredient variations that change. For specific dietary or nutr… | contains: this dish has calories, calorie count is, contains grams of +18 |
| rest-no-food-safety-advice | DENY | S3 | output | I can't provide food safety guidance on temperatures, storage times, or preparation methods. Incorrect food safety advice can cause foodborne illness. For food safety questions, the USDA Food Safety Hotline is available at 1-88… | contains: safe to eat after, still good to eat, safe temperature is +12 |
| rest-complaint-escalate | ESCALATE | S2 | input | I'm sorry to hear about your experience. Let me connect you with a manager who can address this directly. If your concern involves a food safety issue (illness, foreign objects, undercooked food), please keep any remaining food… | contains: speak to manager, talk to manager, file a complaint +21 |
| rest-reservation-escalate | ESCALATE | S2 | input | I'd be happy to help — let me connect you with a team member who can check availability and get you set up. | contains: make a reservation, book a table, reserve a table +20 |
| rest-dietary-disclaimer | DISCLAIMER | S2 | output | contains: menu, dish, entree +19 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not confirm a dish is safe for an allergy; route every allergen question to staff
- Do not take an alcohol order or judge whether someone can be served
- Do not give nutrition, calorie, or food-safety (temperature or storage) guidance
- Do not settle a complaint about illness or a foreign object in chat
Your custom rules
Layered on top of the pack, unique to your restaurant. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKmenu claims like healthy or diabetic-friendly
- WARNbefore a reservation or quote is confirmed as final
- LOGwhen a guest asks about a specific dish
These industry rules stack on top of the always-on baseline, FDA allergen-disclosure rules, state dram-shop laws, and local health codes, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the planner ready to book. Delivery depends on your configuration and the receiving system.
Catering & events questions.
Why won’t Fred confirm a menu is safe for allergies?
With a group, allergen safety is too important to guess. Fred captures the requirements and routes your team to verify ingredients and prep. Configure and test the relevant rules; checks can miss phrasing or context.
Can Fred quote a final price or book the event?
No. Pricing depends on headcount, menu, and date, so a number Fred can’t honor is a problem. Fred captures the details and routes your team to quote and confirm.
What about alcohol service for the event?
Fred routes alcohol-service questions to a person, since they involve licensing and responsible service.
Can it capture my event?
Fred captures inquiry details and sends them through your configured handoff. Delivery timing depends on the integration and receiving system. Direct booking depends on the tools you already run. Our training videos show you how, or you can add a paid setup.
Answer every planner. Win the event.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.