Industries · Restaurants & Food Service
Fred for restaurants & fine dining.
Answer diners around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Book the table. Never clear the allergy.
A diner wants to know if you have a table Friday, what’s on the menu, and whether the pasta is gluten-free. Fred answers the general questions, captures the reservation, and routes your team, while allergen safety, alcohol, and any food-safety call go straight to a person.
What Fred does
- Answers menu, hours, and general questions
- Captures reservations and event requests, 24/7
- Routes your team to confirm and seat
- Escalates allergen and emergency concerns to staff fast
When Fred hands off to you
- Any allergen or cross-contamination question
- An alcohol order or service question
- A complaint about illness or a foreign object
- A guest ready to book a table
What Fred won’t do
- Confirm a dish is safe for an allergy
- Take a drink order or judge who can be served
- Give nutrition, calorie, or food-safety advice
Built for allergen and alcohol law. Every safety call and pour stays with your team.
Kitchen is closed. Fred’s still booking.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Food service runs on two things that can hurt someone if Fred gets them wrong: allergens and alcohol. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.restaurants
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| rest-emergency | ESCALATE | S4 | input | If someone is in immediate danger, call 911 now. For a suspected allergic reaction: use an EpiPen if available, call 911, and keep the person seated upright. Do not give food or water. Poison Control: 1-800-222-1222 (24/7) A te… | contains: choking on food, someone is choking, can't breathe food +15 |
| rest-allergen-escalate | ESCALATE | S4 | input | Allergen safety is too important for me to handle on my own. I'm connecting you with a team member who can verify ingredients, preparation methods, and cross-contamination risks for your specific allergy. Please do not order un… | contains: peanut allergy, tree nut allergy, nut allergy +27 |
| rest-alcohol-escalate | ESCALATE | S3 | input | Let me connect you with a team member who can help with our beverage options. Alcohol service requires staff involvement for age verification and responsible service. | contains: order a drink, order a beer, order wine +22 |
| rest-no-nutrition-claims | DENY | S3 | output | I can't provide specific nutritional information or health claims about our menu items. Actual nutritional values depend on preparation methods, portion sizes, and ingredient variations that change. For specific dietary or nutr… | contains: this dish has calories, calorie count is, contains grams of +18 |
| rest-no-food-safety-advice | DENY | S3 | output | I can't provide food safety guidance on temperatures, storage times, or preparation methods. Incorrect food safety advice can cause foodborne illness. For food safety questions, the USDA Food Safety Hotline is available at 1-88… | contains: safe to eat after, still good to eat, safe temperature is +12 |
| rest-complaint-escalate | ESCALATE | S2 | input | I'm sorry to hear about your experience. Let me connect you with a manager who can address this directly. If your concern involves a food safety issue (illness, foreign objects, undercooked food), please keep any remaining food… | contains: speak to manager, talk to manager, file a complaint +21 |
| rest-reservation-escalate | ESCALATE | S2 | input | I'd be happy to help — let me connect you with a team member who can check availability and get you set up. | contains: make a reservation, book a table, reserve a table +20 |
| rest-dietary-disclaimer | DISCLAIMER | S2 | output | contains: menu, dish, entree +19 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not confirm a dish is safe for an allergy; route every allergen question to staff
- Do not take an alcohol order or judge whether someone can be served
- Do not give nutrition, calorie, or food-safety (temperature or storage) guidance
- Do not settle a complaint about illness or a foreign object in chat
Your custom rules
Layered on top of the pack, unique to your restaurant. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKmenu claims like healthy or diabetic-friendly
- WARNbefore a reservation or quote is confirmed as final
- LOGwhen a guest asks about a specific dish
These industry rules stack on top of the always-on baseline, FDA allergen-disclosure rules, state dram-shop laws, and local health codes, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. For example, your team can prioritize the diner ready to book Friday. Delivery depends on your configuration and the receiving system.
Restaurant & dining questions.
Why won’t Fred tell me if a dish is safe for my allergy?
Allergen safety depends on ingredients, prep, and cross-contamination that only your staff can verify, and a wrong answer can hurt someone. Fred routes every allergen question to a person before you order. Configure and test the relevant rules; checks can miss phrasing or context.
Can Fred take a drink order?
No. Alcohol service requires age verification and responsible service by staff. Fred answers general questions and connects a team member.
Will Fred give nutrition or calorie info?
No. Actual values change with prep and portion. Fred points you to posted nutrition info or your server rather than guessing.
Can it book a table?
Fred captures inquiry details and sends them through your configured handoff. Delivery timing depends on the integration and receiving system. Direct booking depends on the tools you already run. Our training videos show you how to connect them, or you can add a paid setup.
Answer every diner. Fill the room.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.