Industries · Travel & Transportation
Fred for rideshare & car service.
Answer rider and driver questions, capture support, and route your team around the clock, an AI agent that puts safety first and never guarantees a fare or rides a minor.
Safety first. Answer the rest.
A rider has a question, a lost phone, or a safety concern, often mid-trip and stressed. Fred answers the general questions, captures support and lost-item requests, and routes safety issues to a person or 911, while fares stay dynamic and unaccompanied minors are never arranged.
What Fred does
- Answers how it works, policies, and general questions
- Captures trip-support and lost-item requests
- Routes safety concerns to support or 911 fast
- Connects driver and partner inquiries to your team
When Fred hands off to you
- A safety concern or emergency
- A request to arrange a ride for a minor
- A fare dispute or trip problem
- A lost item or driver/partner inquiry
What Fred won’t do
- Guarantee or fix a fare (pricing is dynamic)
- Arrange rides for unaccompanied minors
- Resolve a safety issue without a person
Pre-configured for rideshare and car service: rider and driver support, lost items, and general questions; safety and disputes routed to your team.
Mid-trip and stressed. Fred gets a person.
Talk to Fred.
Server-side guardrails
The guardrails you manage in the admin, enforced before Fred replies.
Ground transport is a safety business first, and dynamic pricing makes every quoted number a risk. This is the compliance panel you manage in the admin: the industry pack automation, your own custom rules, and the hard limits Fred holds no matter how it’s asked. All of it is enforced in code before a word reaches the visitor. Not a suggestion in a prompt a clever question can talk around.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.rideshare
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| rideshare-emergency | ESCALATE | S4 | input | If you are in immediate danger, call 911 right now. If you're in a vehicle and feel unsafe, many rideshare apps have an emergency button that shares your location with authorities — use it. If a child is missing or left behind,… | contains: driver assaulted me, driver attacked me, driver hit me +51 |
| rideshare-no-minors | DENY | S4 | input | For the safety of all riders, company policy does not permit unaccompanied minors (riders under 18) to travel without an adult present in the vehicle. This policy exists to protect young people and is a requirement in most juri… | contains: ride for my kid alone, ride for my child alone, pick up my child without me +26 |
| rideshare-no-fare-guarantees | DENY | S3 | output | Rideshare fares are calculated dynamically based on distance, time, demand, and other real-time factors — I'm not able to guarantee a specific fare amount. For the most accurate fare estimate, please check the app before reques… | contains: your fare will be, your ride will cost, the price is +23 |
| rideshare-trip-support-escalate | ESCALATE | S2 | input | Let me get you connected with our support team — they can look into your specific trip or account and get this resolved. If your issue is time-sensitive (active ride, driver not arriving), let them know so it can be prioritized. | contains: change my ride, change my destination, change pickup location +42 |
| rideshare-lost-item-escalate | ESCALATE | S2 | input | I understand the urgency — let me connect you with our support team who can help locate your driver and coordinate the return of your item. The sooner we act, the better the chances of recovery. If the item contains medication,… | contains: left my phone, left my wallet, left my bag +27 |
| rideshare-complaint-escalate | ESCALATE | S2 | input | I'm sorry about your experience. Your feedback is important, and I want to make sure it's properly documented and reviewed. Let me connect you with our support team who can investigate this and take appropriate action. If the i… | contains: file a complaint, make a complaint, speak to a manager +41 |
| rideshare-service-escalate | ESCALATE | S2 | input | Thanks for your interest! Let me connect you with our business development team — they can discuss corporate programs, partnership opportunities, or driver onboarding and get you set up with the right solution. | contains: corporate account, business account, enterprise rideshare +27 |
| rideshare-disclaimer | DISCLAIMER | S2 | output | contains: fare estimate, estimated fare, approximate fare +14 |
Hard limits
The boundaries Fred holds, no matter how a visitor asks.
- Never arrange rides for unaccompanied minors
- Never guarantee a fare (pricing is dynamic)
- Routes safety issues and emergencies to support or 911 immediately
- Connects lost-item and trip problems to the support team
Your custom rules
Layered on top of the pack, unique to your service. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that have nothing to do with rides
- WARNbefore anyone is quoted a fare as if it were fixed
- LOGwhen a rider reports a safety concern or lost item
These industry rules stack on top of the always-on baseline, your region’s transportation and safety rules, and macro overlays. See how the guardrail layers work
Know which lead to call back first.
Every conversation lands in your CRM with a lead score, a purchase probability, and a plain-language summary. A safety concern or emergency jumps the line to a person or 911 immediately, ahead of every general question, so nothing urgent waits.
Rideshare & car service questions.
How does Fred handle a safety emergency?
Fred treats safety as the top priority: if someone is in danger it points them to 911 and routes the issue to your support team immediately. That boundary is enforced in code before Fred ever speaks, not suggested in a prompt a clever question can talk around.
Will Fred quote or fix a fare?
No. Rideshare fares are dynamic, calculated by distance, time, and demand. Fred explains how pricing works and routes disputes to support rather than guessing a number.
Does Fred arrange rides for minors?
No. For everyone’s safety, Fred never arranges rides for unaccompanied minors and routes those requests to your team.
Can it help with a lost item?
Yes. Fred captures the details and connects you with support fast to help locate a lost item. Deeper integrations depend on the tools you run; our training videos show you how, or add a paid setup.
Answer every rider. Safety first.
Go live in about 20 minutes. Or ask Fred a question right now, it is in the corner of this page.