Fred for behavioral health.
Help people reach care, book intakes, and route a crisis to the right place fast around the clock. Configure guardrails for your business and reserve professional decisions for your team.
Lower the barrier. Route the crisis.
Reaching out is the hardest step, and it rarely happens at 9 to 5. Fred explains how to start and can book an intake. Configured crisis and self-harm patterns are designed to surface 988 and trigger your chosen team escalation rather than continue a sales conversation. Fred is not an emergency service or a therapist.
What Fred does
- Answers services, modalities, and telehealth options
- Books intakes and appointments
- Surfaces 988 and supports team escalation when configured crisis patterns are detected
- Captures referrals and new-client information
When Fred hands off to you
- A crisis, self-harm, or safety risk
- Clinical questions, assessment, or therapy
- Medication questions
- Anyone who needs a clinician now
What Fred won’t do
- Act as a counselor or give therapy over chat
- Diagnose or assess risk on its own
- Minimize a crisis or delay escalation
Built for behavioral-health inquiries: therapy, counseling, and psychiatry intake, with configurable rules and crisis-response guidance to review before launch. See how crisis handling works
Reaching out is the hardest step. Fred makes it easier.
Talk to Fred.
Server-side guardrails
Example rules to review and configure for your deployment.
Every behavioral health deployment runs the Healthcare & Med Spa pack. The panel below illustrates industry rules, custom rules, and intended boundaries. Configured checks target recognized patterns; they can miss context or flag harmless content. Confirm the active rules and test them for your deployment. Example messages are illustrative and must be adapted to your services and escalation workflow.
Automated Guardrail Actions
Pack rules enforced in addition to baseline protections.industry.healthcare
| Rule ID | Action | Severity | Phase | Message | Triggers |
|---|---|---|---|---|---|
| hc-emergency-911 | ESCALATE | S4 | input | This sounds like a medical emergency. Please call 911 immediately. Contact your care team directly. Do not wait for a reply here. | contains: chest pain, can't breathe, difficulty breathing +49 |
| hc-no-diagnosis | ESCALATE | S4 | input | I can't evaluate symptoms or diagnose conditions — that requires a clinical examination. Let me capture your information so a member of our care team can follow up with you. If this feels urgent, please call our office directly… | contains: diagnose, what do I have, is this cancer +33 |
| hc-no-prescription | ESCALATE | S4 | input | Medication decisions require your care provider. Let me capture your information so our clinical team can follow up with you about your prescription needs. | contains: prescribe, prescribe me, write me a prescription +33 |
| hc-no-personalized-advice | ESCALATE | S3 | input | I can share general health information, but personalized medical advice requires your care provider. Let me capture your information so our clinical team can follow up with you. | contains: what should I do about my, advice for my condition, is this normal for me +26 |
| hc-age-gate | CLARIFY | S3 | input | Some cosmetic and medical spa treatments have minimum age requirements. Can you confirm you are 18 or older? | contains: botox, fillers, lip fillers +44 |
| hc-billing-escalate | ESCALATE | S3 | input | Billing and insurance questions are handled by our billing team to ensure accuracy and privacy. Let me capture your information so they can follow up with you directly. | contains: my bill, my statement, insurance claim +48 |
| hc-phi-redact | REDACT | S3 | input | Please avoid sharing sensitive health information in this chat. Use the secure channel provided by your care team. | contains: lab result, lab results, blood test results +41 |
| hc-off-label-warning | DISCLAIMER | S2 | output | contains: treatment results, procedure results, clinical results +22 | |
| hc-no-referral-inducement | DENY | S4 | output | I can share general information about our services and help you schedule. For referrals to specialists or other providers, your care team can help coordinate based on your clinical needs. | contains: we'll refer you to our, our partner doctor, our affiliated +19 |
| hc-emtala-compliance | DENY | S4 | output | If you're experiencing a medical emergency, contact local emergency services right away. Do not wait for a response in this chat. | contains: insurance before emergency, need insurance to be seen, verify insurance before +11 |
| hc-telehealth-boundary | ESCALATE | S3 | input | This chat isn't a telehealth visit and I can't provide clinical assessments here. If you'd like a virtual appointment with a provider, let me help you schedule one through our telehealth service. | contains: telehealth visit, telemedicine visit, virtual visit +21 |
| hc-results-disclaimer | DISCLAIMER | S2 | output | contains: before and after, dramatic results, amazing results +19 | |
| hc-informed-consent-boundary | ESCALATE | S3 | input | Informed consent and detailed risk discussions are an important part of your care that happens directly with your provider. Let me help you schedule a consultation so your care team can walk you through everything. | contains: sign consent, consent form, sign the form +23 |
| hc-no-outcome-guarantees | DENY | S3 | output | Treatment outcomes depend on individual factors that your care team will discuss with you during your consultation. I can share general information about what to expect. | contains: guaranteed to work, guarantee the results, will fix your +17 |
Hard limits
Intended boundaries for the configured rules. Detection and handoff are not guaranteed.
- Do not diagnose conditions or interpret symptoms, that needs a clinical exam
- Do not prescribe, adjust, or refill medication
- Is designed to surface 911 guidance and trigger a configured care-team escalation for detected emergency language
- Configure supported redaction patterns for health information; do not promise complete detection or a treatment outcome
Your custom rules
Layered on top of the pack, unique to your practice. No developer required.
The pack is the starting line, not the ceiling. Every deployment can add its own rules in the admin, block, warn, or just log on any phrase you choose, in either phase, with your own response message. They run right alongside the pack.
- BLOCKoff-topic requests that aren’t your practice
- WARNbefore anyone is quoted a price over chat
- LOGwhen a visitor asks about a specific provider
These industry rules stack on top of the always-on baseline, your region’s privacy and crisis rules (HIPAA-aware), and macro overlays. See how the guardrail layers work
Know which lead to call back first.
With an enabled integration, Fred can send lead scores and conversation summaries to your system. Delivery depends on your configuration and the receiving system.
Behavioral health questions.
How does Fred handle someone in crisis?
Configured patterns can surface resource messages and request team attention. Detection can miss context, and a notification does not guarantee receipt or response. For urgent help, contact the appropriate emergency or specialist service directly; do not wait for this chat.
Is Fred a therapist?
No. Fred does not provide counseling, therapy, or clinical assessment. It helps people understand your services and book an intake, then hands off to your clinicians.
Can people reach you after hours?
Yes. Fred answers around the clock so the first step toward care can happen any time, and books intakes that land with your team the next business day.
How is sensitive information protected?
Configure supported redaction and routing for your deployment, and review what information you collect and where it goes. Automated detection can miss sensitive information. Direct clinical details, records and billing requests to your team’s approved channels.
Help every patient reach care. Stay in your lane.
Choose a plan, configure Fred for your business, and test before launch. Or ask Fred a question in the corner of this page.