Talk to Fred
Field notes on conversational AI, compliance, and turning website visitors into customers.
Retail & E-commerce
A shopper asked if it would arrive by Friday and if returns were free. The bot said yes to both. Neither was true. Your store is…
Read more →Health, Beauty & Wellness
A prospect asked how to cancel. The website bot said 'anytime, no fees.' The contract says 30 days' notice and a buyout. The gym just promised…
Read more →Public Sector & Nonprofit
A resident asked the city site if their permit covered the deck. The bot said yes. The inspector said no. When the government's website speaks, residents…
Read more →Automotive
A website assistant told a shopper the SUV would run 'about $399 a month' and was 'still under warranty.' Both lines are regulated representations the dealer…
Read more →Financial Services
A website bot that quotes a rate or hints at approval has made advertising and fair-lending representations under your NMLS number. Here is one built so…
Read more →Home Services & Construction
A website bot that quotes 'about $4,000' just made a promise your crew has to keep. Here is a booking assistant built so it cannot hand…
Read more →Financial Services
A support bot that calls a token 'a solid entry' can forfeit a safe harbor and pull the asset into securities law. Here is an assistant…
Read more →Regulated & Age-Restricted
One wrong answer about who can take possession is a federal problem, not a customer-service slip. Here is a website assistant built so it cannot give…
Read more →Healthcare & Medical
A chatbot that quotes a crown or diagnoses tooth pain is doing two regulated jobs at once. Here is a dental AI assistant built so it…
Read more →Financial Services
A chatbot that recommends a fund or hints at a return is making regulated representations under your firm's name. Here is one built so it cannot.
Read more →