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Regulated & Age-Restricted

When the Age Gate Is Just a Checkbox, the Liability Is Yours

A visitor clicks the box that says they are 18 and asks to be let in. Another mentions they are still in high school and keeps…

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Legal & Compliance

Premiums, Guarantees, and Legal Advice: Where a Bail Website Goes Wrong

A frantic family asks the website what a bond will cost, whether their relative will get out, and what the charges mean. Every confident answer is…

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Public Sector & Nonprofit

Tax-Deductible and ‘100% to the Cause’: Promises a Donation Page Can’t Make

A donor asks if their gift is fully deductible and whether all of it reaches the cause. The website says yes to both, and both answers…

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Health, Beauty & Wellness

One Word Turns Your Supplement Into an Unapproved Drug

A shopper asks if your supplement will cure their anxiety or lower their blood pressure. The assistant says yes. It just turned a dietary supplement into…

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Professional & B2B

CPNI Doesn’t Care That a Bot Was Just Being Helpful

Someone types an account number into the website chat and asks what calls were made and what's owed. The assistant answers. It just handed out CPNI…

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Education & Childcare

Aid, Outcomes, and Records: Where a College Website Crosses the Line

A prospective student asks how much aid they'll get and whether the program lands jobs. The website answers with numbers. Both are the kind of claim…

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Travel & Transportation

Background Checks, Service Animals, and the Promises a Rideshare Site Can’t Make

A rider asks if every driver is background-checked and safe. A driver applicant asks if they're approved. The website answers both, and both answers are now…

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Automotive

What a Website Assistant Shouldn’t Say About a Car You Towed

Someone's car got towed and they ask the website what it costs to get it back and whether the tow was even legal. Every answer the…

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Education & Childcare

A Daycare Website That Guarantees Safety Has Made a Promise It Can’t Keep

A parent asks whether the center can handle their child's peanut allergy and whether he'll be safe. The website says yes to both. No director reviewed…

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Restaurants & Food Service

The Allergen Question Your Website Should Never Answer With ‘It’s Safe’

A guest with a peanut allergy asks the website if a dish is safe. The assistant says yes. No chef checked, no one knows the kitchen,…

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