Talk to Fred
Field notes on conversational AI, compliance, and turning website visitors into customers.
Professional & B2B
Someone types an account number into the website chat and asks what calls were made and what's owed. The assistant answers. It just handed out CPNI…
Read more →Education & Childcare
A prospective student asks how much aid they'll get and whether the program lands jobs. The website answers with numbers. Both are the kind of claim…
Read more →Travel & Transportation
A rider asks if every driver is background-checked and safe. A driver applicant asks if they're approved. The website answers both, and both answers are now…
Read more →Automotive
Someone's car got towed and they ask the website what it costs to get it back and whether the tow was even legal. Every answer the…
Read more →Education & Childcare
A parent asks whether the center can handle their child's peanut allergy and whether he'll be safe. The website says yes to both. No director reviewed…
Read more →Restaurants & Food Service
A guest with a peanut allergy asks the website if a dish is safe. The assistant says yes. No chef checked, no one knows the kitchen,…
Read more →Home Services & Construction
A homeowner asks the website how much solar will save and whether they get the 30% credit. The assistant answers with confidence, and both numbers are…
Read more →Funeral & Memorial
A grieving family asks the website what cremation costs and whether embalming is required. The assistant answers wrong, and the Funeral Rule does not grade on…
Read more →Financial Services
Someone types a name and a balance into the website chat. The assistant confirms the account and offers a payoff. It just made a regulated communication…
Read more →Professional & B2B
A website bot that says a wall isn't load-bearing and a plan meets code just issued opinions only a licensed professional can. Here is an assistant…
Read more →