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Healthcare & Medical

When Your Practice’s Website Is Alone With a Client in Crisis

At 2 a.m. someone told the practice website they didn't want to be here anymore. The intake bot replied with hours and a booking link. That…

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Healthcare & Medical

When Your Pharmacy Website Counsels a Patient It Can’t See

A patient asked the pharmacy site if it was safe to take their new prescription with the supplement they already use. The bot said yes. It…

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Healthcare & Medical

When Your Clinic’s Website Triages a Pet It Never Examined

An owner asked the clinic site if their dog's vomiting was an emergency and whether they could give it ibuprofen. The bot answered. Ibuprofen can kill…

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Travel & Transportation

When Your Travel Site Quotes a Fare It Can’t Guarantee

A traveler asked the agency site if the Rome package was fully refundable and what the airfare ran. The bot answered both. The supplier's terms said…

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Retail & E-commerce

The Ship-Date and Refund Promises Your Store’s Website Shouldn’t Make

A shopper asked if it would arrive by Friday and if returns were free. The bot said yes to both. Neither was true. Your store is…

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Health, Beauty & Wellness

When Your Gym’s Website Makes a Promise the Cancellation Law Won’t

A prospect asked how to cancel. The website bot said 'anytime, no fees.' The contract says 30 days' notice and a buyout. The gym just promised…

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Public Sector & Nonprofit

When Your City’s Website Answers for the Government

A resident asked the city site if their permit covered the deck. The bot said yes. The inspector said no. When the government's website speaks, residents…

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Automotive

The Truth-in-Lending Problem Hiding in Your Dealership’s Website

A website assistant told a shopper the SUV would run 'about $399 a month' and was 'still under warranty.' Both lines are regulated representations the dealer…

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Financial Services

Your Website Quoted a Rate. Now Comes the Fair-Lending Problem.

A mortgage chatbot quoted a rate and a monthly payment in two sentences. That single reply crossed two federal lines, and the lender owns both.

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Financial Services

The Howey Problem With What Your Website Says About Tokens

A crypto chatbot told a buyer it looked like a solid entry point. That one helpful line can forfeit a safe harbor and pull a token…

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